• Inside CHIME: CHIME and AEHIS Members Highlight Cybersecurity Policy Challenges at Congressional Briefing

    Inside CHIME - header

    10.12.17
    By Leslie Krigstein, Vice President, Congressional Affairs

    Last week, in celebration of National Health IT Week and the start of Cybersecurity Awareness Month, CHIME and AEHIS hosted a Congressional briefing to draw awareness to the mounting cybersecurity challenges facing healthcare organizations. The panel of CIOs and CISOs pointed to areas where policymakers can better assist the provider community to prepare for or fend off cybersecurity attacks leveraging the recommendations made by the Health Care Industry Cybersecurity Task Force.

    The event titled, “The Critical State of Healthcare Cybersecurity: Leveraging the Recommendations Made by the Health Care Industry Cybersecurity Task Force,” was attended by Congressional staff, federal agency officials and industry partners.

    The briefing kicked off with an update from the Department of Health and Human Services on the criticality of the issue. Steve Curren, the director for the Division of Resilience in the Office of Emergency Management within the Office of the Assistant Secretary for Preparedness and Response, recapped HHS’ cybersecurity efforts this year.

    Attendees received background on the work of the Task Force from Theresa Meadows, senior vice president and CIO at Cook Children’s Health Care System and the co-chair of the Health Care Industry Cybersecurity Task Force. She offered an overview of the six areas in which the Task Force made recommendations.

    The question of knowing how much security is enough was a popular one. Liz Johnson, CIO at Acute Care Hospitals & Applied Clinical Informatics, Tenet Healthcare, outlined the need for clear cybersecurity “rules of the road” and the value of not holding providers liable to cybersecurity incidents that occur despite practicing good cybersecurity hygiene.

    Cletis Earle, vice president and CIO at Kaleida Health, spoke to the importance of information sharing, even across sectors, to improve industries’ overall cybersecurity posture. The sharing of cybersecurity threat indicators or information on a potential breach is a concept healthcare provider organizations are still adjusting to, with many questions surrounding the legal protections granted by the Cybersecurity Act of 2015 (also referred to as the Cybersecurity Information Sharing Act of 2015).

    It couldn’t have been a healthcare cybersecurity event without discussion of medical device cybersecurity challenges. The final panelist at the briefing was Karl West, CISO and assistant vice president at Intermountain Healthcare, who discussed the complexity of managing cybersecurity across the vast ecosystem of health systems. Using medical devices as an example, he discussed how health organizations may not always have direct security controls. In light of the WannaCry and Petya attacks that impacted some medical devices, this topic is of particular interest of late to policymakers.

    Additionally, we conducted meetings with policymakers on Capitol Hill and in the federal agencies to discuss our cybersecurity challenges in depth. CHIME also hosted a reception in celebration of National Health IT Week that attracted D.C.-area members, health IT industry leaders and other friends of CHIME.

    CHIME and AEHIS will continue to highlight cybersecurity in healthcare as an issue that lawmakers and agency officials need to be engaged in and continue to recommend policy solutions to improve patient safety. What are some of the policy challenges in the cybersecurity realm that you’d like our advocacy to focus on?

    Did you, or your organization, do anything to celebrate National Health IT Week? What does your organization have planned for Cybersecurity Awareness Month? Email us at [email protected] to let us know.

    More Inside CHIME

    Posted 10.12.2017

  • Inside CHIME: CHIME17 Shakes It Up with New Programs and Formats

    Inside CHIME - header

    10.12.17
    By Sarah Richardson, CIO – CA Market, HealthCare Partners

    The CHIME17 CIO Fall Forum is only a few weeks away, and if you are expecting a typical conference experience, be prepared for a surprise. The Fall Forum Planning Committee decided to shake the program up this year.

    We replaced the Encore Sessions with Leadership from the Edge. These are short TED-like sessions unlike anything we’ve done at past forums. We designed Leadership from the Edge as a program for CHIME members by CHIME members with topics that prepare you for what lies ahead in your careers as CIOs. We had a great slate of submissions and selected three presentations that push the envelope.

    What happens when what is best for a patient requires your IT team to step back when it is time to gather patient information? For victims of human trafficking, that is exactly what Donna Roach and her staff at Via Christi Health in Kansas did to help patients get proper healthcare and break the cycle of abuse. She is now CIO of Gulf Coast Ministry, Ascension Information Services. Michael Martz, market information officer with Ascension, will tackle national interoperability and propose a plan to make it a reality. The last session focuses on the CIO’s changing role as we work in partnership with clinicians and patients. Fittingly, this will be jointly presented by Theresa Meadows, senior vice president and CIO at Cook Children’s Health Care System, and George Reynolds, retired CIO, CMIO and principal of Reynolds Healthcare Advisers.

    We also selected and scheduled keynote speakers who will leave you enriched and empowered—but also a little unsettled. The forum starts with Kelly McGonigal, a health psychologist whose 2013 TED Talk, “How to Make Stress Your Friend,” is one of the 20 Most Viewed TED Talks of all time. She will discuss the upside of stress, the importance of caring and compassion and how to use these forces in tough situations to adapt and succeed.

    The next day’s keynote is Abraham Verghese, a physician and prolific author with a vision for healthcare that combines technological innovation with the traditional doctor-patient relationship. Many speakers leave audiences with “aha” moments, but with Verghese you can expect an epiphany. You will not only understand what you need to know in new scenarios but what to do to come out ahead.

    That takes us to our closer, Don Tapscott. The planning committee wanted to reach beyond the routine dialog about cybersecurity, breaches and cyber threats and bring you a true IT visionary and innovator. Tapscott sees blockchain as the ultimate cryptography tool and the foundation for a revolutionary new technology. This will be a wake-up call: While the forum prepares us to think in a futuristic and strategic way that aligns us with our organizations’ goals, Tapscott’s presentation on blockchain will reinforce that we need to stretch our minds about what healthcare IT will be in the future.

    We made sure the features you look forward to at any CHIME CIO Fall Forum remained as well. You will have plenty of opportunities to network, attend top-notch educational sessions to help you stay informed and ready for what lies ahead, along with focus groups, receptions and more.

    We look forward to seeing you Oct. 31-Nov. 3 in San Antonio. The agenda and registration Information is available here.

    More Inside CHIME

    Posted 10.12.2017

  • Inside CHIME: News of Note

    Inside CHIME - header

    10.12.17
    By Candace Stuart, Director of Communications & Public Relations, CHIME

    CHIME, KLAS release telehealth report: Most healthcare organizations and providers plan to expand their use of telehealth programs, based on the benefits they have experienced so far, according to a study released by CHIME and KLAS Research. But some also expressed concerns about reimbursement and other potential limitations, according to the study.

    KLAS and CHIME worked together to develop and conduct the study to assess how healthcare organizations currently use telehealth solutions and identify barriers to its adoption. The executive summary will be available to members who attend the CHIME17 Fall CIO Forum. More information on the report is available here. To register for CHIME17, go here.

    Chuck Christian wins CHIME 2017 Public Policy Award: Charles (Chuck) Christian, a longtime advocate for applying health IT to improve patient care, has been named the winner of the CHIME 2017 Federal Public Policy Award for CIO Leadership. The honor was announced last week to coincide with National Health IT Week.

    Christian, who is vice president of technology and engagement at the Indiana Health Information Exchange, will receive a special acknowledgment at CHIME17. More information about his award is available here. Check the upcoming issue of Inside CHIME for a Q&A featuring Christian.

    Last week to register for Georgia HIMSS CHIME track: CHIME members who live in Georgia or nearby are invited to attend a four-session track on digital leadership and the changing role of the CIO on Oct. 17 at the Georgia Healthcare Information and Management Systems Society (HIMSS) Annual Conference in Atlanta. The CHIME track is designed exclusively for senior healthcare IT leaders who are current or eligible members of CHIME and CHIME’s affiliate associations and has been approved for four CHIME Continuing Education Units that can count toward Certified Healthcare CIO certification. Eligibility to attend these sessions will be verified upon registration. Georgia HIMSS registration information is available at gahimss.com.

    More Inside CHIME

    Posted 10.12.2017

  • AHIMA Partners with Immersive to make IG Adoption Model™ and IGHealthRate™ Free to Qualified Organizations

    AHIMA offers the industry’s only information governance (IG) adoption and measurement platform in response to growing demand for IG support. Affirms its commitment to continued support via assessment and consulting services.

    LOS ANGELES, CA – October 10, 2017 – The American Health Information Management Association (AHIMA)announced an expanded partnership with Immersive to co-brand and make available at no cost IGHealthRate™, the industry’s only purpose-built assessment and measurement platform for information governance adoption and maturity. With a growing number of healthcare organizations initiating data and information governance programs, IGHealthRate™ supports healthcare-aware and framework-driven IG program development via a thoughtfully designed, web-based solution.

    “When AHIMA adopted information governance as a strategy in 2013 the goal was to support the healthcare industry in adopting IG and achieving and sustaining trust in healthcare data and information. Given the fluidity of information in healthcare, IG practices must be in place across the ecosystem in order to ultimately trust its exchange and its reliability for use in improving the health of populations. We believe that AHIMA’s IG Adoption Model™, embedded in IGHealthRate™, will enable organizations to advance maturity and get to a state of sustained trusted information,” said Deborah Green, AHIMA EVP/chief innovation and global services officer. “With the support of partners like Immersive, we are excited to offer the IGHealthRate™ subscription free of charge. We can further broaden our contribution to the industry’s IG efforts by removing a barrier for leveraging the platform.”

    “AHIMA and Immersive have shared a commitment to the industry through partnership since 2015, to include the development of IGHealthRate,” said Immersive president Dan Rounds. “We enthusiastically support AHIMA’s vision of industry-wide adoption of IG and its efforts to further that adoption through the IGHealthRate™ platform. We are thrilled to play a role in the advancement of that vision.”

    IGHealthRate™ allows organizations to self-assess, measure and advance their IG capabilities and maturity. AHIMA, through its IGAdvisors®team, will continue to offer IG advisory, assessment and implementation support services based on AHIMA’s Information Governance Adoption Model (IGAMTM) framework that is the authoritative content for IGHealthRate™.

    “This partnership is offering healthcare an exciting opportunity to advance IG best practices. AHIMA has been invested in getting to healthcare leaders the tools, resources, and training needed to implement information governance practices in organizations across the healthcare continuum. Working with partners like Immersive allows AHIMA to expand use of IGHealthRate™, which is the best tool for advancing and leading IG,” said Kathy Downing, senior director, AHIMA IGAdvisors®. “Built on 10 competency areas and 80+ markers of maturity, the tool offers not only assessment but also coaching and a road map for IG projects at all phases of implementation. In addition, AHIMA plans to supplement the IG Adoption Model™ through Standards for Healthcare Information Governance in 2018.”

    AHIMA announced the new offering at the association’s 89th Convention and Exhibit in Los Angeles.

    For additional information on IGHealthRate™ and IGAdvisors®, visit www.IGIQ.org.

    ###

    About AHIMA

    The American Health Information Management Association (AHIMA) represents more than 103,000 health information professionals in the United States and around the world. AHIMA is committed to promoting and advocating for best practices and effective standards in health information and to actively contributing to the development and advancement of health information professionals worldwide. AHIMA is advancing informatics, data analytics, and information governance to achieve the goal of providing expertise to ensure trusted information for healthcare. www.ahima.org

    About Immersive

    Immersive is a provider of healthcare data lifecycle management solutions harmonized under four service pillars: data governance, data management, data analytics and data protection. Immersive was founded on the belief that the healthcare industry can and will achieve extraordinary advances in clinical care, finance, and operations when the full potential of healthcare data is applied. Employing a common-sense, resource-sensitive approach with a healthy dose of ingenuity, Immersive achieves better outcomes for its clients. www.immersive.healthcare

    For more information, please contact:

    Lauren Kotarski
    Public Communications Inc.
    Office: 312-558-1770
    [email protected]

    Posted 10.10.2017

  • CPES17 in Review

      10.10.17
    By The CHIME Foundation Team

    It’s been about a month since the 2017 CHIME Partner Education Summit (CPES17), CHIME Foundation’s second annual educational and professional development event created specifically for our Foundation firm partners. It was a true pleasure to meet so many of our valued members, as well as learn together, share meals, and interact with our outstanding CPES faculty, comprised of CHIME CIOs. 

    Check out photos from CPES17

    Since returning from Chicago, we’ve spent time reviewing the evaluations, debriefing with the CPES Planning Committee and reflecting on the event.  As we plan CPES 18, we’ll be taking your input and feedback under consideration.  Here are some event highlights we’d like to share  

    CPES by the numbers 

    • 159 attendees, originally higher – but Hurricane Harvey and Irma impacted CPES with storm-related cancellations 
    • 44 firms represented 
    • 99% of CPES17 attendees said they would recommend this program to a colleague 
    • 99% of CPES17 attendees felt that subject matter was appropriate and taught with a real-world orientation 
    • 99% of CPES17 attendees rated the overall value of the CPES17 program as good, very good or excellent 

    Some of our top-rated sessions included: 

    • Public Policy and Regulatory Impacts on Healthcare 
    • The C-Suite Dynamic 
    • Ask the CIOs panel 
    • Transformational Change – Dos and Taboos (keynote) 
    • Establishing and Maintaining Long-term Strategic Partnerships  

    We received many great suggestions of future topics you’d like to see covered at CPES. The CHIME team and CHIME Foundation Board value your input. We will be sending out a survey in the near future to solicit topics for CPES 18 – and we look forward to receiving your suggestions. 

    For those of you who attended, our hope is that you take the knowledge, connections and insight you gained at this year’s event and use it, leverage it and share it with your teams. For those of you who did not, we hope you will make plans to attend CPES 18 – and see why your peers rated their CPES experience so highly. 

    Sincerely, 

    The CHIME Foundation Team 
    Barb, Jessica, Rose and Arika 

    More Foundation Insight Volume 1, No. 3:

    Posted 10.10.2017

  • Making the Most of CHIME17 – Tips from an Experienced Foundation Representative

    10.10.17
    By Arika Lycan, Specialist, CHIME Foundation

    As our annual Fall CIO Forum approaches, we know that you and your teams are busy planning your time at CHIME17. No doubt you are determining what events you’ll participate in, who you’d like to meet with at CHIME, planning your focus group and making sure that you will be able to maximize your time and exposure in San Antonio.

    In an effort to assist with your planning efforts, we’re sharing thoughts from a long-time CHIME Foundation member representative, Holly Rakovan. Rakovan is the senior director of business development for Enterprise Imaging at Novarad, and has attended the CHIME Fall CIO Forum for three years. She shares some advice for new Foundation representatives who might be planning their first CHIME Fall CIO Forum experience. 

    “Be prepared to network,” says Rakovan. The Fall Forum is a great event, full of many scheduled networking events and social opportunities, as well as informative educational sessions. 
    When looking at the agenda and trying to determine which sessions are best to attend, Rakovan recommends planning for “the sessions you think your target group would most likely attend for maximum benefit.” This is something you could strategize with your team, working together to have a presence at the most meaningful sessions. 

    Rakovan most looks forward to all the networking events at CHIME Fall CIO Forums, and really enjoys the keynote speakers as well. While there are many opportunities to connect with CHIME CIOs, Rakovan sees a particular value in focus groups. She has advice for those Premier and Standard firms whose membership comes with a focus group opportunity, or for those who can make space in their budgets in the future: “I would absolutely encourage them to do this – it’s worth it for the value of the knowledge shared.” 

    Rakovan has a suggestion on maximizing your time at CHIME17. “Network with both vendors and CIOs. Learn everything you can from all your sessions you attend and broaden your understanding of all the challenges CIOs are facing even outside of your specific business area. It helps build relationships and makes the most of your networking time and conversations.” Wise words from a veteran CHIME Forum attendee.  

    Thanks, Holly, for your thoughts and insight on how to approach and gain value from attending CHIME17. Following her suggestions will increase the value of your CHIME 17 San Antonio experience. 

    More Foundation Insight Volume 1, No. 3:

    Posted 10.10.2017

  • 24 Industry Representatives Earn CFCHE Designation

    10.10.17
    By Ashley Jester, Specialist, Membership & Professional Development, CHIME

    A total of 24 CHIME Foundation members earned the CHIME Foundation Certified Healthcare Executive (CFCHE) certification, making them the first to receive the designation.

    Congratulations to the inaugural round of recipients. They are:

    • Charlotte Abdon, Sectra
    • Mikael Anden, Sectra
    • Zane Burke, Cerner Corporation
    • Cyndi Cahill, Pursuit Healthcare Advisors, LLC
    • Dan Clark, Sectra
    • Kali Durgampudi, Nuance
    • Steve Eckert, Divergent
    • Jonathan Fritz, Symphony Corporation
    • Petra Granlund, Sectra
    • Anthony Grise, Sectra
    • Carter Groome, First Healthcare Advisory Solutions
    • Spencer Hamons, NetApp
    • Melissa Hendricks, Cerner Corporation
    • Curtis Hess, DrFirst
    • Anne Hughes, General Dynamics Health Solutions
    • Jerry Morin, Connection
    • Tim Needham, Burwood Group
    • Lydon Neumann, Impact Advisors
    • Frank Nydam, VMware
    • Jennifer Ramstrom, Connection
    • Laura Rogers, Connection
    • Arron Runyan, Sectra
    • Sumit Sehgal, McAfee
    • Laurel Vine, Cerner Corporation
    • Peyman Zand, Pivot Point Consulting

    The CFCHE exam is designed to assess the knowledge of an experienced healthcare IT industry employee and ensure that a recipient shares the same commitment to quality as a chief information officer (CIO). It consists of 100 multiple choice questions, including scenario-based and independent questions. It was developed using the same standards, item writing protocols, validation and reviewing processes as the Certified Healthcare CIO (CHCIO) exam.

    The first in-person exam was offered Sept. 15 at the second annual CHIME Partner Education Summit in Chicago. The exam also became available at local Kryterion testing centers across the country, beginning Aug. 1. The next available in-person examinations are coming up Oct. 30 and 31 in San Antonio, Texas.

    More information about the CFCHE program and certification are available here.

    More Foundation Insight Volume 1, No. 3:

    Posted 10.10.2017

  • KLAS-CHIME Study: Healthcare Industry Moving Ahead with Telehealth Despite Concerns


     

    ANN ARBOR, MI and SALT LAKE CITY, UT, Oct. 10, 2017 – Most healthcare organizations and providers plan to expand their use of telehealth programs, based on the benefits they have experienced so far, according to a study released today by KLAS Research and the College of Healthcare Information Management Executives (CHIME). But some also expressed concerns about reimbursement and other potential limitations, according to the study.  

    Telehealth has the potential to revolutionize healthcare with both healthcare organizations and legislators hoping it will lower costs, improve patient access and improve clinical outcomes. But it is still in the early stages of adoption. KLAS and CHIME worked together to develop and conduct the study to assess how healthcare organizations currently use telehealth solutions and identify barriers to its adoption. 

    The 104 healthcare organizations with telehealth programs that participated in the study raised questions about cost, reimbursement, available technology, value, the patient experience and integration. Still, the majority surveyed said they plan to either expand the number of specialties served or expand patient access to providers using telehealth systems. They listed patient convenience among the top benefits. This is promising for telehealth, whose success ultimately hinges on patients’ embrace of this option.    

    “Telehealth offers a great opportunity to enhance the lives of patients by making healthcare accessible to them wherever they may be,” said Russell P. Branzell, CEO and president of CHIME. “Our members are advocates for improving patients’ lives through innovations like telehealth. But it needs to be carefully implemented to meet its potential and we still face headwinds with reimbursement and integration issues.” 

    “Telehealth holds enormous promise,” said Adam Gale, president of KLAS. “However, the underlying technology needs to evolve faster. In particular, integration of telehealth with provider EMRs is still at a primitive level. Vendors need to step up in terms of technology and improved support.” 

    The study found healthcare organizations used their virtual care platform vendor in one or more of three primary visit types: 

    • Scheduled/patient focused – to increase patient access by allowing patients to schedule and conduct a clinical visit virtually 
    • On-demand/consumer focused, to decrease the costs for patients and providers by dealing with urgent/nonemergency medical needs of patients on-demand 
    • Telespecialty consultations – to improve the clinical outcomes of patients by increasing their access to needed specialists. 

     

    About half of the study respondents listed reimbursement as a limitation, noting that some payers have been slow to reimburse telehealth visits and or reimburse at rates that are lower than face-to-face care. Most said integration between their electronic medical record and virtual care platform vendor was nonexistent or unidirectional. They also cited improved patient access as a major benefit, and three-quarters reported that they were actively planning to either expand the number of specialties served or expand patient access to providers using their present solution.  

    About CHIME 
    The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs) and other senior healthcare IT leaders. With more than 2,400 CIO members and over 150 healthcare IT vendor partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org. 

    About KLAS 

    KLAS is a research and insights firm on a global mission to improve healthcare delivery. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services and medical equipment to deliver timely, actionable reports and consulting services. KLAS represents the provider voice and acts as a catalyst for improving vendor performance, highlighting healthcare industry challenges and opportunities, and helping build understanding and consensus for best practices. More information at klasresearch.com. 

     

    Contacts

    CHIME:
    Candace Stuart
    Director of Communications and Public Relations
    734.665.0000
    [email protected]    		 KLAS: 
    Joshua Schneck 
    612-709-8500 
    [email protected] 
    Posted 10.10.2017

  • CIO Speaks: A Primer on Building, Maintaining Ties with Military Customers

    10.10.17
    By Candace Stuart, Director of Communications & Public Relations, CHIME

    Chad Fletcher, the former deputy CIO and CTO at Brooke Army Medical Center, discusses best practices for industry representatives who want to work with a military CIO. He retired from the military in 2016 and is now director of information services at Methodist Texsan-HCA in San Antonio.  

    Do industry representatives need to meet certain prerequisites to do business with a military customer, and if so, what are they? 

    Absolutely.  If I were a company that wanted to conduct business with the U.S. military, I would start by visiting the website for the Under Secretary of Defense for Acquisition, Technology, and Logistics (www.acq.osd.mil).  This is a great place to find out what a company needs to do to begin to conduct business with the Department of Defense. 

    I think ensuring a company is established correctly is critical, for obvious reasons. As a CIO, there were limitations on companies that I could use for either services or products. This was either based on the size of the company, location of the company, or location of origin for the equipment. If a company is established correctly to work with the DoD, it saves a lot of time and trouble for both parties. 

    I would also say that a company wanting to get into the DoD healthcare space should have a thorough knowledge of the Risk Management Framework (RMF). The RMF is a set of security controls and measures used to manage the organizational risk for a system for the organization. Mind you, that is a very simplistic explanation of RMF. More information can be found at https://csrc.nist.gov.    

    Understanding the RMF, again in my opinion, is crucial for a company to understand if its application or system touches the DoD or Defense Health Agency network.   

    Did you have industry representatives approach you who were not aware of these things? 

    Absolutely. Industry representatives who have a history of working with the government consistently stay up to date on changes and requirements to do business with the DoD. Where I would see it most, that industry was not aware of some of these requirements, was in the healthcare industry.       

    Does that make a difference for the industry representatives? 

    It does. Initially, I observed that our Information Assurance folks would work with the representatives because it was new territory for many of the vendors and for us. With the RMF being implemented in the Defense Health Agency, I think it is now expected that vendors “come to the table” with that knowledge. 

    What is the best approach for a Foundation firm representative to establish a relationship with a military CIO? 

    I think the best way to establish the relationship, initially, is through professional organizations such as CHIME. The Spring and Fall Forums are an excellent way to have the industry leader and the organizational leader get together in a non-threatening type environment. At these events, we are able to exchange ideas, thoughts and concerns and contact information. From there, each of us has the opportunity to decide if we can help one another.   

    If that way isn’t possible, the industry representative should schedule appointments with those organization leaders. I was always, and I know other CIOs were as well, open to talk with industry about what was on the market and what needs my organization had.    

    What I didn’t like was when industry sales representatives just showed up at my door. There is a process in place to get those appointments to discuss products and services and it really made a difference with me for those who followed the process.   

    Are there common mistakes industry representatives make when initiating a potential sales deal with a military customer? 

    I wouldn’t assume that a product or service that is working in a civilian healthcare system would automatically work in the DoD healthcare system. What I have seen in the civilian sector is that I have a little bit more latitude to get it in and try things out in a limited production environment than I would in the military.  

    Is there anything they can do to mitigate making that kind of mistake? 

    When you are trying to set those initial meetings with the military representative or decision maker, first know what the decision-making process is to get onto the network. The local CIOs in military healthcare facilities cannot arbitrarily approve something. There is a governance process through the facility, through the service commands and through the Defense Health Agency to get it on that network.  

    Go in with a little humility and say, “This is what we have to offer. We believe it will work. Do you see any other gateway or checkpoints that we need to look at before we try to present it to you and your organization?” Most CIOs and CTOs will be happy to share that. Again, in my opinion, we know the civilian sector has a lot of the best practices and best of breed in equipment and we want to see that. You have to navigate it a little differently.   

    Funding is a whole other issue. There are levels of governance for purchasing in the military that are different from what I have seen in the civilian sector thus far. Ensure that you know, or have an understanding, of that governance and purchasing process. There were certain times of the year that money was more available than others. 

    So, the funding flow is different? 

    The thinking is, “Hey, you are the government and you have money available any time.” Yes, I have been told that exact thing. In fact, we did not. Then, there would be an injection of funding that would have to be used in a short time period. This is where that relationship with the local IT leadership is priceless. If you haven’t previously built that relationship with that local leadership team at that facility, that timeline may come and go without having the opportunity to compete for the business. 

    Can you give an example? 

    Let’s say I had met you at a conference, and you went through the right way to meet me about a new product, and learned about some of our challenges and what we want to do. Today I don’t have the money; we are in February. It will cost $500,000 and I don’t have it in my budget but we keep that relationship. We are still talking; we are making sure our quotes are updated. Then come May when all of a sudden there is a fallout of money, I have everything together. You know what I need and I have an accurate quote, or as accurate as it can be, and we don’t have to go back and re-dig stuff up from three or four months ago. 

    I did that all the time. My teams consistently worked with our vendors to ensure we had the quotes and we would keep that updated every 30 or 60 days. Perhaps the vendor has allowed us to put this in a testing environment or we may have had an opportunity to pilot at the hospital. We are just waiting on the money. The vendor has most likely invested some money and time, not knowing they may get the sale, but when the money is released, everything is together for submission. This is the advantage of building the relationship.     

    Do the same best practices apply to civilian customers as in the military? 

    Personally, I believe it applies to both. If you want me to keep you in the front of my mind, then let’s build a professional relationship now. Keep me up to date on what your company is doing and your latest innovations. We can look at how, and if, that is something that would be beneficial to my organization. Sometimes it will and sometimes it won’t. However, what that displays to me is that you have a true concern with my organization’s needs and success. You already know what I need and you know my challenges.  

    I love sitting around and chatting with some of these guys. I know they are kind of feeling me out but I am OK with that because I am feeling them out, too. Maybe they can teach me. Maybe they aren’t making any money now but they show the interest. I am going to remember that and when it is time, I am going to come back because they educated me and they care about what I am doing.

    More Foundation Insight Volume 1, No. 3:

    Posted 10.10.2017

  • Hyland Named a Leader in the Gartner Magic Quadrant for Content Services Platforms

    Hyland’s position in the Leaders quadrant follows seven consecutive years as
    a Leader in the related Gartner Magic Quadrant for Enterprise Content Management

    CLEVELAND – October 9, 2017 – Hyland was named a Leader in the Gartner Magic Quadrant for Content Services Platforms. The report is an evolution of the Gartner Magic Quadrant for Enterprise Content Management, which had consecutively recognized Hyland as a Leader from 2010-2016 for its enterprise information platform, OnBase by Hyland.

    “We feel Gartner’s shift to redefine the market to content services mirrors Hyland’s thinking and strategy, and we are thrilled to be named a Leader in this report,” said Bill Priemer, president and CEO at Hyland. “Perhaps what’s most exciting is earning what we believe is a recognition that further supports Hyland’s long-held stance – that to embrace digital transformation, organizations need more than the ability to manage content.”

    Organizations around the world use OnBase as a content services platform for managing content, processes and cases that may be rapidly deployed on-premises or in the Hyland Cloud. ShareBase by Hyland – Hyland’s cloud-based, file sharing platform – is leveraged to securely share and collaborate internally and externally. Hyland’s product portfolio suite provides business users with complete, centralized views of the information required to work most effectively within the familiar, third-party applications they know and use.

    “Hyland has been evolving and innovating from the very beginning. Our commitment has never been stronger to swiftly elevate and enhance our content services solutions and provide end users with rich, intuitive experiences on any browser and any device,” said Brenda Kirk, EVP and chief product and strategy officer at Hyland. “We are pleased that this report recognizes Hyland for its products and solutions, which we feel underscores our continued leading position across the industries we serve.”

    The Gartner Magic Quadrant for Content Services Platforms evaluates OnBase 16. Hyland’s newest product offering, OnBase 17, was released for general availability in June 2017, after the cut-off point for evaluation.

    To learn more about how Hyland supports organizations on their digital transformation journey and why Gartner recognizes Hyland as a Leader, download a complimentary copy of the Gartner Magic Quadrant for Content Services Platforms.

    *Gartner, Inc., Magic Quadrant for Content Services Platforms, Karen A. Hobert, Michael Woodbridge, Joe Mariano, Gavin Tay, October 5, 2017.

    Gartner Disclaimer

    Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

     About Hyland

    Hyland is a leader in providing software solutions for managing content, processes and cases for organizations across the globe. For over 25 years, Hyland has enabled more than 19,000 organizations to digitalize their workplaces and fundamentally transform their operations. Named one of Fortune’s Best Companies to Work For® since 2014, Hyland is widely known as both a great company to work for and a great company to do business with. For more information, please visit Hyland.com.

    About OnBase by Hyland

    OnBase is a single enterprise information platform for managing content, processes and cases deployed on-premises or in the Hyland Cloud. Providing enterprise content management (ECM), case management, business process management (BPM), records management and capture all on a single platform, OnBase transforms organizations around the globe by empowering them to become more agile, efficient and effective. Enterprise cloud-based sharing capability for the OnBase platform is available with our complementary offering, ShareBase by Hyland. To learn more about how more than 19,000 organizations are digitizing their workplaces to transform their business operations, visit OnBase.com.

     About ShareBase by Hyland

    ShareBase, an enterprise cloud-based sharing product, provides a secure, IT-approved platform to easily share information inside and outside the organization. Specifically designed for corporate use, ShareBase provides information governance to IT administrators by enabling them to closely control user access and permissions while creating an audit trail of user activity. When used in conjunction with OnBase, Hyland’s industry leading enterprise information platform, sharing content outside of OnBase becomes an automated part of your business processes, reducing bottlenecks through seamless collaboration. For more information, please visit ShareBase.com.

     Media contact:

    Laura Pegg
    +1 440-788-5632
    [email protected]

    Posted 10.9.2017

  • Indiana HIE’s Chuck Christian Wins CHIME Policy Leadership Award

     

    ANN ARBOR, MI, Oct. 6, 2017 – Charles (Chuck) Christian, a longtime advocate for applying health IT to improve patient care, has been named the winner of the College of Healthcare Information Management Executives (CHIME) 2017 Federal Public Policy Award for CIO Leadership. The honor was announced this week to coincide with National Health IT Week. 

    Christian is vice president of technology and engagement at the Indiana Health Information Exchange, which operates the nation’s largest interorganizational clinical data repository. He currently is the vice chair of CHIME’s Policy Steering Committee (PSC) and served as the PSC chair in 2011, 2013 and 2016. In addition, he was a member of CHIME’s Board of Directors between 2002 and 2004; chaired the CHIME Board of Directors in 2015; and chaired the CHIME Foundation Board of Directors in 2016.  

    “We began talking about advocacy when I was on the CHIME board in 2002 to 2004,” Christian said. “At that point in time, it was advocating for the role of the CIO within the organization because it was just starting to take shape. But as we looked at what was happening in Washington, it became apparent that there needed to be a more expert voice in those conversations.” 

    The Federal Public Policy Award for CIO Leadership recognizes a CHIME member who is a chief information officer (CIO) who has demonstrated leadership in educating Congress and administration officials at the federal level about the value of health IT and its role in patient care. Christian has been active on CHIME’s PSC since its inception about a decade ago.  

    “Chuck brings the valuable perspective of a CIO with many years of experience in healthcare systems and a heath exchange to our committee and to members of the Hill,” said Marc Probst, PSC chair and CIO at Intermountain Healthcare. “He stays focused on the big picture—that health IT should improve patient outcomes, safety and costs—and helps guide everyone around him toward achieving that goal.”     

    Before joining the Indiana Health Information Exchange in 2015, Christian served as vice president and CIO at St. Francis Hospital in Columbus, Ga., and CIO at Good Samaritan Hospital in Vincennes, Ind. He is a fellow and lifetime member of CHIME and a fellow of the Healthcare Information and Management Systems Society (HIMSS). His numerous awards and honors include the John E. Gall HIMSS/CHIME CIO of the Year Award in 2010 and the CHIME Collaboration Award in 2010. 

    Christian said that in his role as a member of PSC, he tries to ensure that policymakers have accurate information and hear a variety of perspectives so that they can understand the potential impact of their rules and regulations. In 2018, he hopes the focus in health IT policy will shift toward measuring meaningful outcomes.  

    “Interoperability, which I am in the middle of right now, is not one thing, it is many things,” he said. “How do we leverage that to improve the quality of care and inform the care? I will keep working on that.” 

    About CHIME 

    The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs) and other senior healthcare IT leaders. With more than 2,400 CIO members and over 150 healthcare IT vendors and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org. 

     

    Contact

    CHIME:
    Candace Stuart
    Director of Communications and Public Relations
    734.665.0000
    [email protected]    		  
    Posted 10.6.2017

  • Health Catalyst Names Patrick Nelli Chief Financial Officer

    SALT LAKE CITY, UT – October 6, 2017– Health Catalyst, a leader in healthcare analytics, decision support and outcomes improvement, has named Patrick Nelli its Chief Financial Officer.

    Nelli, a key business leader within Health Catalyst since 2013, will lead finance for the company as it continues to grow and expand operations to support healthcare transformation.  Previous Health Catalyst CFO Dan Strong will remain with the company in an advisory role through 2019.

    “Patrick has played a critical role in developing the business infrastructure that has helped us to grow and improve outcomes for our health system clients,” said Dan Burton, CEO of Health Catalyst. “He is a top performer for Health Catalyst, and I am confident that his breadth of healthcare-specific finance, operations and technical experience will help our company continue to grow and scale. I also want to thank Dan Strong for mentoring Patrick these last few years, and for agreeing to continue to advise us during a critical growth phase.”

    Nelli joined Health Catalyst in 2013 and was until recently senior vice president in charge of developing a major new product line for the company.  Nelli also led the development of the internal business operations group, including Health Catalyst’s own analytics infrastructure and processes.

    Before Health Catalyst, Nelli was a private equity associate in the healthcare group of GTCR Golder Rauner, a Chicago private equity firm that has invested over $12 billion in more than 200 companies. At GTCR, Nelli was responsible for performing due diligence on equity investments across the healthcare sector. Prior to GTCR, Nelli was a financial analyst for McColl Partners, a Charlotte, NC-based investment bank that was acquired by Deloitte in 2013.

    “Health Catalyst’s commitment to being a force for massive, sustained improvements in health outcomes has enabled us to build an industry-leading business model,” said Nelli. “I have a strong and enduring devotion to this company and look forward to helping the team deliver results and drive value for our shareholders and our customers.”

    Nelli graduated summa cum laude from Wake Forest University and holds a bachelor’s degree in physics.

    About Health Catalyst

    Health Catalyst is a next-generation data, analytics, and decision-support company committed to being a catalyst for massive, sustained improvements in healthcare outcomes. We are the leaders in a new era of advanced predictive analytics for population health and value-based care with a suite of machine learning-driven solutions, decades of outcomes-improvement expertise, and an unparalleled ability to integrate data from across the healthcare ecosystem. Our proven data warehousing and analytics platform helps improve quality, add efficiency and lower costs in support of more than 85 million patients for organizations ranging from the largest US health system to forward-thinking physician practices. Health Catalyst’s technology and professional services help to keep patients engaged and healthy in their homes and workplaces, and to optimize their care when it becomes necessary. We are grateful to be recognized by Fortune, Gallup, Glassdoor, Modern Healthcare and a host of others as a “Best Place to Work” in technology and healthcare. Visit www.healthcatalyst.com, and follow us on Twitter, LinkedIn and Facebook. 

    For more information contact:
    Todd Stein
    Amendola Communications for Health Catalyst
    916.346.4213
    [email protected]

    Posted 10.6.2017
Older posts
Newer posts