• Reflecting on a Year of Growth and Achievements in 2017

    12.12.17
    By the CHIME Foundation Team

    The year 2017 has been an exciting and busy year for the CHIME Foundation, and we’d like to reflect on the accomplishments we achieved with your support and participation. We started the year with a bang at CHIME/HIMSS17, held mid-February in Orlando, Fla. In early March, we added new CHIME Foundation team members, Rose Lucas and Arika Lycan, to expand our ability to support our membership and help you to maximize your involvement and investment with the CHIME Foundation. In April, Kevin Cleary departed for new horizons and Barb Sivek, vice president of business services at the time, stepped up to the helm, ultimately being named as the new vice president of the CHIME Foundation.

    In 2017, the CHIME Foundation organized 197 in-person focus groups and 30-plus online focus group sessions, and 25 Foundation firms shared College LIVE presentations with CHIME CIO members. We worked to reinvigorate our CHIME CIO Liaison program by pairing up even more Standard and Premier tier members with CIO Liaison volunteers and hosting an informative webinar on the program in April.

    In July, we published our first-ever edition of this e-newsletter, CHIME Foundation’s Insight. The Insight has been a great opportunity to share relevant, timely content with you and your teams. We’ve featured different CHIME CIO voices in our reoccurring CIO Speaks article, as well as profiled CHIME award winners, highlighted fellow Foundation firm members and their tips and thoughts. You can find past articles archived here.

    The CHIME Foundation also held another successful CHIME Partner Education Summit (CPES17) in Chicago this September, where attendees learned from CHIME CIO faculty what it takes to develop valuable long-term partnerships with our members. This was our second annual CPES, and despite Harvey and Irma causing havoc with travel plans, it drew 158 attendees from 44 firms.  Stay tuned for more on next year’s event.

    Another milestone for CHIME and the CHIME Foundation this year was the successful launch of CFCHE (CHIME Foundation Certified Healthcare Executive) certification. We introduced this industry-based healthcare IT professional credentialing program for CHIME Foundation members in late June of this year. Since then, we’ve awarded certification to nearly 30 of your colleagues, and the list of CFCHE recipients is steadily growing.

    CHIME’s International growth in 2017 has opened up opportunities to leverage our Foundation firms’ presence internationally. We look forward to sharing the 2018 CHIME international calendar by the end of this year.

    Lastly, it was great to have the opportunity to connect with so many of our Foundation firm members at the CHIME17 Fall CIO Forum in San Antonio. Engaging with our members at CHIME’s annual event is a highlight for our team each year. Your generous support enables CHIME to provide top-notch programming that benefits the entire CHIME community and has a lasting impact on helping us achieve our mission of developing “exceptional leaders to help transform healthcare.”

    Thank you for working with us to make 2017 such an exciting year. We look forward to deepening our relationships with our Foundation firm members in 2018 and we remain committed to the mission of returning value to you for your investment in CHIME.

    More Foundation Insight Volume 1, No. 6:

    Posted 12.12.2017

  • CHIME Foundation Board Transitions and Additions in 2018

    12.12.17
    By the CHIME Foundation Team

    The CHIME Foundation Board of Directors will undergo some changes in 2018. While the steady presence of veteran members will remain,  you’ll see some new additions to the board and several valued members will finish out their board service.

    As the result of elections in fall of this year, CHIME is pleased to announce the election of Steve Eckert, president of Divurgent, to the CHIME Foundation Board. He has more than two decades of experience in senior- and executive-level leadership positions at multiple industry-leading organizations. He has been an active member of CHIME for more than 10 years and served as an appointed Foundation Board member in 2017. He will begin his term on Jan. 1, 2018.

    Liz Johnson, CIO of Acute Care Hospitals & Applied Clinical Informatics at Tenet Healthcare, and CHIME’s 2017 Board Chair will be stepping into the role of chair of the CHIME Foundation Board. Cletis Earle, Theresa Meadows and Donna Roach are all CHIME Board of Trustees members, and will be serving as officers on the CHIME Foundation board in 2018.

    In 2018, Kali Durgampudi, David Finn, and Marc Probst will transition off the CHIME Foundation board. They have each embodied our mission of “Exceptional Leaders Transforming Healthcare” and will be greatly missed. During his tenure on the board, Durgampudi (VP, Innovation, Mobile Architecture, R&D – Healthcare Solutions at Nuance Communications) has worked closely with CHIME leadership to help CHIME develop and expand the membership base in India. His contributions helped CHIME attend several major healthcare IT industry events in India and expand CHIME’s presence abroad.

    Probst wrote recently of Finn, “I credit David’s foresight for CHIME’s current focus on cybersecurity. David pushed the board, as the body that determines CHIME’s strategic direction, to look beyond what we traditionally pursued and make cybersecurity a priority.” Finn ‘s influence helped to shape the direction CHIME has taken, serving as “a driving force behind the creation of the Association of Executives in Healthcare Information Security, or AEHIS, which CHIME launched in 2014. He emphasized the importance of having an educational and networking association to keep chief information security officers well informed and engaged. AEHIS now has more than 700 members.”

    As the exiting CHIME Foundation Board Chair, Probst will leave behind a strong legacy. His ability to connect with and build strong relationships with Foundation firm partners was evidenced at the CHIME Partner Education Summit in September when he shared his down-to-earth, genuine and sincere feedback on the ingredients necessary to build valuable, long-lasting partnerships. As the board chair, he provided solid and consistent guidance during a year of major transition for the Foundation staff. We will miss his presence and we appreciate all that he has done to serve CHIME and the CHIME Foundation so well over the last several years.

    Your 2018 CHIME Foundation Board of Directors:

    Liz Johnson, Chair, CHIME Foundation Board
    CIO, Acute Care Hospitals & Applied Clinical Informatics, Tenet Healthcare

    Cletis Earle, Chair, CHIME Board
    CIO, Kaleida Health

    Theresa Meadows, Treasurer
    Senior Vice President and CIO, Cook Children’s Health Care System

    Donna Roach, Secretary
    CIO, Via Christi Ascension Information Services

    Steve Eckert
    President and COO, Divurgent

    Frank A. Nydam
    Healthcare Vice President and CTO, VMware

    Zane Burke
    President, Cerner

    Carina Edwards
    Senior Vice President of Customer Experience, Imprivata

    More Foundation Insight Volume 1, No. 6:

    Posted 12.12.2017

  • CIO Speaks: What CFCHE Certification Means for You – and Us

      12.12.17
    By Marc Probst, CHCIO, CIO, Intermountain Healthcare

    At CHIME17 in San Antonio, I had the opportunity to speak about the CHIME Foundation Certified Healthcare Executive certification program during the morning remarks before our keynote speaker, Abraham Verghese, took the stage. Many of you may not have been able to attend the Fall CIO Forum, though; and even for those present, I didn’t have the time to elaborate beyond a brief mention.

    Now is my chance. As CIOs, we can appreciate the value that CFCHE certification brings both to the industry representatives who earn the title and to busy executives like us. Many of us are not just CIOs. We are CHCIO-certified CIOs. Colleagues who have gone through the CHIME Certified Healthcare CIO program likely would agree that passing the examination to obtain CHCIO status is no easy task. The thought of having to retake the test is incentive enough for some CHCIOs to maintain their status.

    The CFCHE program mirrors the CHCIO, with an examination process and standards that are equally rigorous. People who obtain CFCHE certification have proven that they have a thorough understanding of the healthcare world we navigate and the challenges CIOs face daily in the provider setting.

    The CFCHE program, like the CHCIO that provided its model, is an assessment of knowledge. When we encounter someone with CFCHE certification, we can anticipate that we will not have to invest much time and effort in educating them about our situations and organizations. We will expect them to have a broad understanding of today’s healthcare environment. We may find that what they offer and what we require is not a perfect fit, but we can expect to discover that quickly, in a professional and respectful manner, and that we will continue to explore other ways to partner. Or we may find it is a good fit, which is all the better.

    Either way, this is a plus for CIOs and industry employees who commit to the CFCHE path. At this point, the CFCHE program is young and awareness is still growing – just as the CHCIO program was when CHIME launched it in 2008. Today more than 400 healthcare executives and CIOs are CHCIOs.

    I encourage Foundation firm members and CHIME members to learn more about CFCHE certification. You can read more about it here.

     

    More Foundation Insight Volume 1, No. 6:

    Posted 12.12.2017

  • Inside CHIME: HHS CIO Talks about Conflicting Rules, Cyber Threats and Innovation at CHIME17

    Inside CHIME - header

    12.07.17
    By Candace Stuart, Director of Communications & Public Relations, CHIME

    U.S. Health and Human Services CIO Beth Killoran discussed the agency’s role in health IT innovation and its efforts to engage industry, CIOs and others to improve healthcare at the CHIME17 plenary session on Nov. 1 in San Antonio. She then took questions from CHIME CEO and President Russell Branzell. Here is the Q&A, which has been edited for brevity.

    Branzell: Members in the audience occasionally get frustrated with competing requirements, for example, requirements for information sharing, openness and then strict rules about security and that we should be closed off. How can you help us rectify these competing directives?

    Killoran: We know that right now our department is known as the” Wall of Shame” people, that all we do is give you fines when you have a cyber breach; and once you have one of these breaches, your failure lives in infamy forever. We are trying to change that. Part of the new administration is that we understand a cyber breach is not a matter of if; it is a matter of when.

    But each of you can show how you are mitigating that risk. In the federal government, there is a framework to mitigate risk. I know that OCR (Office for Civil Rights), ONC (Office of the National Coordinator for Health IT) and our general counsel have some capabilities to show you how to mitigate that risk. We are trying to have you be able to demonstrate how you are building that risk mitigation model into your environments. If you have built those in, in the event that you do have a breach, (you can demonstrate that you) understand where the weakness came from, that you have then resolved where the risk came from and are mitigating the risk going forward.
    This has to be a risk-based conversation. It can’t be a “gottcha land.” That is what we are trying to do in my organization.

    There is not one number to call. That is why we are setting up a senior adviser and a communication center (the Health Cybersecurity and Communications Integration Center) so you have one number to call if you need to know how to identify, how to protect or how to respond to cyber incidents in your organization. Let us figure out what we have to do to help you on the backend. It could be in our organization or it could be across HHS or even with the Department of Homeland Security.

    Branzell: CHIME has members from small-rural to critical access to the largest academic centers. What is the best way for our members to work with you in a partnership?

    Killoran: We are trying to establish relationships with a number of entities, CHIME being one, HIMSS another, and also the National Health Information Sharing and Analysis Center, NH-ISAC. We know some of you are probably HITRUST (Health Information Trust Alliance) members. We are trying to work with those entities already established and use the relationships you already have. Let us connect to those relationships as opposed to you having to figure out how to connect to us.

    We will be doing tabletop exercises to say what would happen in the event that we have another incident like a WannaCry or a Petya attack, which was a worldwide cyberattack. How can we help the industry? What we are focused on from a health perspective is those small and midsize organizations that may not have a dedicated IT staff: help them with some real-world, practical strategies that they can be doing on a daily basis to protect themselves.

    Branzell: We dedicated a lot of the charity events to Direct Relief and the hurricane victims. It seemed like Texas and Florida, due to the credit of many of our members, fared well, especially from an HIT perspective. Then there is the total opposite case in Puerto Rico. What are some of the major lessons learned from those three disasters?

    Killoran: Health and Human Services does a really good job of responding to disasters. We were able to respond quickly to all three hurricanes. It did strain resources a little bit to have three hurricane (responses) on the ground all at once. Each was a slightly different need from a health perspective, from flooding and waterborne diseases and health problems associated with mold, to power (losses and limited access) to safe drinking water, medicine and other necessities. We have been able to identify the individual capabilities.

    In our department, we have an emergency response organization; it is the (Office of) the Assistant Secretary for Preparedness and Response. They (work) with the secretary and they champion resources across our agency. They bring resources in as needed and direct those resources in the time of the disaster. We are considering cyber to be another level of disaster. As those kinds of large events happened, our preparedness and response organization mobilized. They tapped into my organization and other parts of the department (to determine) what we needed to do to help my department and the healthcare sector at large.

    Branzell: Are we innovating too fast? Is there too much technology that we can’t absorb? How do we get the benefit from all of this it?


    Killoran: When I started in the federal government, and probably when a lot of you started, we had technology roadmaps that were probably five years long. That was about right because technology would mature on that playing field. Now technology roadmaps are 12 to 18 months; at the longest, 24. If you haven’t implemented within that amount of time, the technology has changed.

    What you have to do from an innovation perspective is take one of two paths. The first is you need to be an early adopter because you have such urgent needs that it is OK to try and fail quickly. You can keep trying things and you have the resources to try and fail quickly so you can find the benefit and see what works in your organization. If you are more risk averse, then you might have a little bit more of a lag. You might make sure the technology has proven out in a year or so and then be an adopter after there are some lessons learned. You might partner with some organizations that adopted that technology and figure out how it will be applicable before you make those investments.

    Each of us has a different budget but what you can’t continue to do from a technology perspective is keep putting technology in and ripping it out. It is very frustrating to the employees you have and very confusing to the constituents you serve.

     

    More Inside CHIME

    Posted 12.7.2017

  • Inside CHIME: With Referrals, One Good Deed Leads to Another

    Inside CHIME - header

    12.07.17
    By Candace Stuart, Director of Communications & Public Relations, CHIME

    Sometimes all it takes is an invitation from a well-respected colleague to accelerate a career. For two healthcare IT executives in Indiana, following up on Chuck Christian’s suggestion that they join CHIME led to educational opportunities and a desire to do the same good deed for their peers.

    Craig Rice, director of information technology and lean six sigma of Schneck Medical Center in Seymour, Ind., said he wanted to grow professionally when Christian reached out to him with a recommendation that he join CHIME. Christian, vice president of technology and engagement at the Indiana Health Information Exchange in Indianapolis, is a charter member of CHIME and a prominent healthcare IT leader in Indiana and nationally. Rice had learned many of his skills on the job during his nine-year tenure at Schneck in addition to attending conferences.

    “It had been a while since I had some really focused leadership training,” he said, citing the CHIME Healthcare CIO Boot Camp as a way to do that. “I was interested in seeing what I can do better … learning from people who have been doing this for years and years and align myself with what the leaders in this industry are doing.”

    Jim Boyer, CIO and vice president of information technology at Rush Memorial Hospital in Rushville, Ind., also was looking for opportunities to stretch himself professionally when Christian encouraged him to explore the educational programs at CHIME. Boyer, like Rice, joined CHIME about a year ago. When he learned about the 2017 Fall CIO Boot Camp, he put attendance on his wish list. Both Rice and Boyer were accepted into the program, which took place at the end of October in San Antonio, Texas.

    “It was really transformational,” said Boyer, a Rushville native who has held his CIO title for 15 years. “It helped me find myself again.” He praised the faculty for their knowledge and mentorship, particularly Christian and George (Buddy) Hickman, executive vice president and system CIO at Albany Medical Center in Albany, N.Y. That mentorship continues; over Thanksgiving weekend, Boyer and Hickman spent an hour talking by phone.

    Rice calls membership, and boot camp in particular, impactful and rewarding. He followed boot camp with the CHIME Certified Healthcare CIO (CHCIO) exam, which he passed. He now considers himself part of a supportive community. “I know I am not alone,” he said. “There are experienced leaders in the industry dealing with all these same issues that I am dealing with …  I have a partner to help me figure some of this out.”

    Based on their experiences, Rice and Boyer plan to follow Christian’s example. Rice is telling his peers in Indiana about his experiences with CHIME and discussing membership resources. “I definitely want to be an advocate and get more folks involved,” he said.

    Boyer, who also intends to seek CHCIO certification, wants to participate in upcoming CHIME events and otherwise contribute as a member. He is telling CIOs, healthcare IT directors and informatics employees about CHIME and membership opportunities. “I am paying forward,” he said. “I want to see them grow and benefit.”

    Editor’s note: CHIME welcomes membership referrals. Send your friends and colleagues here for more information about joining CHIME or its affiliate organizations.  

    More Inside CHIME

    Posted 12.7.2017

  • Pivot Point Consulting Releases Case Study About Health IT Governance

    NASHVILLE, TN – December 06, 2017 – Pivot Point Consulting, a Vaco Company was engaged by a leading national health system to build a health IT governance framework. Now successfully completed, Pivot Point has released a case study detailing their work.

    Pivot Point consultants worked with stakeholders to establish an organization-wide view of IT assets, applications and implementation efforts. They proactively identified IT related threats and cost saving opportunities, and built better communication and collaboration between IT and clinical stakeholders.

    Pivot Point’s Managing Partner, Rachel Marano, was proud of what her team accomplished. “Working with a national health system with multiple sites has the potential to be a challenge, but our consultants rose to it,” she said. “Thanks to their efforts, our client is now better able to safeguard sensitive information, pursue the cost saving opportunities we identified, and communicate more clearly with other organizational stakeholders.”

    Since Pivot Point’s involvement, their client has seen a decrease in IT department and end-user frustration. Staff, clinician and administration relations have improved. Inventory documentation also revealed areas of application overlap that benefited the health system’s divestiture efforts and resulted in cost savings.

    To learn more, download a copy of the case study here.

    About Pivot Point Consulting, a Vaco Company
    Pivot Point Consulting is a healthcare IT consulting leader specializing in technology and strategic advisory services, EHR implementation, training, optimization, legacy support and project management. The firm has 250 consultants, 50 internal employees and serves over 50 clients across the nation. Clients range from large multi-hospital networks to academic institutions, pediatric hospitals, and local community clinics. The company has earned many industry and workplace quality awards including: highest rated vendor in KLAS Implementation Services Select Category (July 2017 report), #1 in KLAS for Epic Consulting in the Select Category in 2016, and #9 in Modern Healthcare’s Best Places to Work in 2016. For more information about Pivot Point Consulting, visit http://www.pivotpointconsulting.com. Follow us on Twitter @pivotpc.

    Ellie Andonian
    Marketing Specialist
    Cell: 253-232-5513
    [email protected]

    Posted 12.6.2017

  • Novarad’s OpenSight Augmented Reality Named 2017 New Product of the Year

    Sophisticated app for Microsoft’s HoloLens recognized by Business Intelligence Group for innovation and creativity

    SALT LAKE CITY, UT – December 6, 2017 — Novarad Corporation’s OpenSight Augmented Reality system received the Business Intelligence Group’s BIG Award for Business and was named 2017 New Product of the Year in the category Healthcare. The organization’s annual program was launched to reward companies, products and people that are leading their respective industries.

    Novarad Corporation, a leader in the development of medical imaging software, created OpenSight to render patient studies into 3D and present them in an interactive manner accurately overlaid directly onto the patient’s body. This leverages a host of advanced technologies including 3D imaging, advanced segmentation and rendering, registration, motion correction, virtual tools and 3D annotation technologies.

    “The ability to used mixed reality where we can merge imaging data with the actual patient is a revolutionary concept that will have a major impact on training, preoperative analysis and intraoperative care,” said Dr. Wendell Gibby, Novarad CEO and practicing neuroradiologist. “This is a rapidly emerging technology—earlier this year, we performed the first surgery using augmented reality. The almost universal comment that people have when trying this is, ‘Well, wow!’”

    The OpenSight software has proven beneficial in overcoming certain obstacles with surgical operations, and has the potential to improve accuracy, increase operational efficiency and to decrease mistakes in surgeries.

    “Our winners this year show how the level of creativity, sheer persistence and innovation drives business results,” said Maria Jimenez, chief nomination officer of the Business Intelligence Group. “We are so proud of all of the winners and finalists. This is truly a special group.”

    A short video of the OpenSight surgery is available HERE. To learn more about the operation or to obtain more information on Novarad’s OpenSight, please visit our website, www.novarad.net, or follow us on Twitter, @NovaradCorp.

    # # #

    About Novarad

    For over 20 years, Novarad has enabled healthcare providers to solve their imaging problems through its full diagnostic suite. Today, Novarad’s specialized enterprise imaging and workflow solutions continue to improve upon industry standards and empower healthcare providers everywhere to solve problems. Through customizable workflow and imaging solutions, Novarad encompasses medical imaging needs. Visit Novarad at www.novarad.net for more information.

    About Business Intelligence Group

    The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, business executives—those with experience and knowledge—judge the programs. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

    Media Contact:
    Kristi Alvarado, Media Relations Contact at Novarad | 801.642.1001 | [email protected]

    Posted 12.6.2017

  • GetWellNetwork Expands SaaS Offerings, Gains Foothold in the Middle East

    BETHESDA, MD – December 5, 2017 – GetWellNetwork®, Inc., the Precision Engagement™ health care company, has announced it has partnered with a top tier cloud vendor in the Middle East to expand access to two of its flagship products, GetWell Go™ and GetWell Rounds+™. The Middle East represents a robust growth market for GetWellNetwork, and its new cloud-based, Software-as-a-Service offerings will enable the company to grow its footprint in the region. By partnering with one of the largest public cloud services providers globally, GetWellNetwork customers can be confident that its new cloud-based applications will comply fully with data sovereignty rules in the Middle East.

    Improving patient engagement through technology

    Just like those in the U.S., hospitals and health systems in the Middle East are moving quickly towards value-based care initiatives, and are laser-focused on improving the patient experience to help attract and keep new patients. Patient engagement solutions can also be used to glean more value from high cost medical technology, as well as help bridge language and cultural divides that are common in countries with large expatriate and immigrant communities.

    “Improving patient and family engagement through technology is a universal goal,” said Michael O’Neil, founder and chief executive officer, GetWellNetwork. “There are many tenets of effective engagement that can be replicated and exported across cultures. Access to information and patient education are core concepts that pertain to any demographic around the world.”

    As health systems in the region expand their commitment to patient engagement beyond the four walls of the hospital, access to cloud-based tools will ensure adherence to stringent privacy and security standards, wherever—and on whatever device—clinicians and patients access GetWellNetwork solutions.

    A new way to access GetWellNetwork solutions

    The two solutions now available as cloud-based, Software-as-a-Service tools, are:

    GetWell Go. To ensure they remain engaged even after leaving the hospital, patients can securely access health education, medication data and chronic condition management tools 24/7 through the provider’s patient portal or any web-enabled device. Care teams can also monitor progress, prioritize patient outreach and proactively address vital issues.

    GetWell Rounds+. A flexible patient rounding tool that offers customizable surveys and supports unlimited use cases, including nurse communication, staff satisfaction, compliance audits, leadership audits and patient and family feedback.

    GetWellNetwork’s Middle East client partnerships

    GetWellNetwork is proud to be working with two of the Middle East’s premier hospitals to bring Precision Engagement to Gulf Cooperation Council (GCC) countries:

    • King Faisal Specialist Hospital and Research Center (KFSH&RC) in Riyadh, Saudi Arabia, is utilizing a comprehensive array of GetWellNetwork capabilities and resources to bring a state-of-the-art Interactive Patient Care (IPC) experience to its patients and staff at the King Abdullah Centre for Oncology & Liver Diseases. KFSH&RC is leveraging the most advanced integrations between GetWellNetwork and other HIT systems along with a comprehensive array of Patient Pathways™ to actively and effectively engage patients and their families while in the hospital.
    • KFSH&RC is also utilizing the GetWell Go Discharge Edition to provide patients with ongoing access to education about their condition, care plan and their medications after they are discharged from the hospital. Content on the GetWellNetwork system is fully translated into Arabic, and patients are able to navigate with a unique wireless keyboard that has both English and Arabic keys.
    • Healthpoint, the multi-specialty hospital in Abu Dhabi and part of Mubadala’s health care network, recently went live with GetWell Inpatient, an advanced IPC system designed to engage patients and families with personalized support and information, from check in to discharge. Each Healthpoint hospital room has a Smart TV that gives patients access to the GetWell Inpatient system to help educate the patient about their condition, advise them on how to take better care of their health, and even provide educational information about the medication prescribed to them. To ensure engagement and quality outcomes, the system features three different experiences targeted at adults, pediatric and senior-citizen care. As part of its expanding commitment to patient engagement, Healthpoint will soon leverage GetWellNetwork’s new cloud-based offerings by providing patients access to GetWell Go.

    “With the leadership of these premier health care organizations, Precision Engagement is fast becoming a central part of health care in the Middle East,” said O’Neil. “In combination with the latest in-room and health information technology, GetWellNetwork’s solutions are being used to transform the way care is delivered and received. Patients and their families have access to the most advanced resources to help them manage their condition and maintain a healthy life.”

    About GetWellNetwork

    GetWellNetwork®, Inc. is the Precision Engagement™ health care company. Our solutions engage patients and families, empower clinicians and deliver outcomes that matter. From inpatient to outpatient, to physician practices and urgent care clinics, to patients on-the-go, GetWellNetwork offers the only cross-continuum platform that performs across every care setting.

    Media Contact
    Marcia Rhodes
    Amendola Communications for GetWellNetwork, Inc.
    [email protected] / 602.793.1561

    GetWellNetwork, Inc.
    7700 Old Georgetown Road, 4th Floor
    Bethesda, MD  20814-2500
    877.633.8496
    [email protected]

    Posted 12.5.2017

  • Memorial Hermann Health System Expands Partnership with PerfectServe for Large-Scale Deployment

     Care teams at 14 hospitals to use secure clinical communication system to facilitate timely care collaboration   

    KNOXVILLE, TN – December 4, 2017 — Memorial Hermann Health System in Houston, one of the largest not-for-profit health systems in Texas, has selected PerfectServe as a communication and collaboration platform for its care teams across 14 hospital locations. The recently signed enterprise agreement underscores PerfectServe’s role in supporting Memorial Hermann’s vision of advancing the health of all those it serves.

    “At Memorial Hermann, we are continuously looking for ways to enhance the communication tools our employees and affiliated physicians utilize during the care process,” said David Bradshaw, CIO and Chief Strategy Officer at Memorial Hermann. “Standardizing communication across our hospitals is one part of our overall commitment to continuously provide safe, high quality care to our patients.”

    Three Memorial Hermann hospitals have been using PerfectServe since 2014, including Memorial Hermann Southeast Hospital, Memorial Hermann Pearland Hospital and Memorial Herman Katy Hospital. Encouraged by clinicians’ high adoption of PerfectServe, health system administrators elected to expand the clinical communication platform and infrastructure in 2018.

    “We are pleased to be a trusted partner of Memorial Hermann Health System in the organizational alignment of clinical communication across 14 hospitals,” said Terry Edwards, President and CEO of PerfectServe. “Gaps in care team communication can wreak havoc on patient care delivery and increase costs. Communication through our platform ensures clinicians and other care team members can collaborate on patient care quickly and easily.”

    About Memorial Hermann

    A fully integrated health system with more than 250 care delivery sites throughout the greater Houston area, including a nationally acclaimed Accountable Care Organization, Memorial Hermann is committed to delivering  safe, high-quality, patient-centered care and offers world-class clinical expertise, innovation and cutting-edge technology to all patients. The System, with its exceptional affiliated medical staff and more than 26,000 employees, provides compassionate, superior service while advancing health in Southeast Texas. Learn more about Memorial Hermann Health System.  

    About PerfectServe®

    PerfectServe is healthcare’s most comprehensive and secure care team collaboration platform. The platform is unique in its ability to improve communication process accuracy and reliability via its proprietary Dynamic Intelligent Routing® capability, which automatically identifies and provides immediate connection to the right care team member for any given clinical situation at every moment in time. More than 400,000 clinicians in forward-looking organizations across the U.S. rely on PerfectServe to help them speed time to treatment, expedite care transitions, enhance the patient experience and reduce HIPAA compliance risk. Headquartered in Knoxville, Tennessee, with offices in Alpharetta, Georgia and Chicago, PerfectServe has helped clinicians provide better care since 2000. Follow us on Twitter, LinkedIn and Facebook and subscribe to our blog.

    Memorial Hermann Health System Contact:
    Alex Loessin
    Communications
    713.242.4941
    [email protected]

    PerfectServe Contact:
    Heather Dorsett, MBA
    Director, Content Strategy and Marketing
    855.871.7299
    [email protected]

    Posted 12.4.2017

  • Vocera to Present at the 36th Annual J.P. Morgan Healthcare Conference

    SAN JOSE, CA, December 27, 2017 – Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Chief Executive Officer Brent Lang will present at the 36th Annual J.P. Morgan Healthcare Conference in San Francisco on Thursday, Jan. 11, 2018, at 10 a.m. Pacific Time. The discussion will be available as a webcast, both live and archived, through the Vocera website at investors.vocera.com. The replay will be available for 90 days following the live broadcast.

    Important Notice Regarding Forward-Looking Statements
    Comments or responses to questions at the conference may contain forward-looking information, including statements regarding projected operating results and anticipated market opportunities for Vocera. This forward-looking information is subject to risks and uncertainties described in Vocera’s filings with the Securities and Exchange Commission, and actual results or events may differ materially.

    About Vocera
    The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,400 hospitals and health systems around the world have selected our solutions for care teams to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 120 clinical systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.

    Contacts

    Investors and Analysts:
    Vocera Communications, Inc.
    Sue Dooley, 408-882-5971
    [email protected]
    or
    Media
    Amendola Communications
    Philip Anast, 312-576-6990
    [email protected]

    Posted 12.3.2017
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