• Keynote from Sanjay Gupta, Most Wired Awards to Close Out CHIME18

    8.16.2018
    Summer O’Neill – Director, Education

     

    The CHIME Fall CIO Forum will end with a bang this year, with CNN’s award-winning medical correspondent Sanjay Gupta. M.D., providing the closing keynote followed by CHIME’s first HealthCare’s Most Wired awards presentation.  

    Gupta will talk about how he balances his two careers: medicine and media. Gupta, a practicing neurosurgeon, regularly reports on natural disasters and humanitarian crises around the world. He has also covered a wide range of health topics – including disease outbreaks, the opioid crisis and medical marijuana – since joining CNN in 2001.

    He will be the last in a line of marquee names who will give keynote addresses at CHIME18.

    Daniel H. Pink, CHIME18’s opening keynote speaker on Oct. 31, is the author of six provocative books on work, business and behavior, including New York Times bestsellers When: The Scientific Secrets of Perfect Timing, A Whole New Mind, Drive and To Sell Is Human. His books have won multiple awards and have been translated into 37 languages. Pink was host and co-executive producer of “Crowd Control,” a National Geographic Television series on behavioral science. He also appears frequently on NPR’s “Hidden Brain,” the PBS NewsHour, and other TV and radio networks in the U.S. and abroad.

    Five-time Emmy Award-winning journalist Emily Chang will provide the second keynote on Nov. 1. She is executive producer and anchor of “Bloomberg Technology,” a live daily show about technology, innovation and the future of business, and host of the interview series, “Studio 1.0.” Business Insider called her “the star Bloomberg anchor that everyone in tech needs to know” and she was ranked No. 6 in the “influence Index” of top journalists followed by major CEOs on Twitter. Her 2018 expose, Brotopia: Breaking Up the Boys’ Club in Silicon Valley, became an instant national bestseller. Currently, she sits on the board of BUILD, a national nonprofit organization that uses entrepreneurship to excite and propel disengaged, low-income students through high school to college success.

    The forum will include two sunrise sessions – results from the Most Wired Trends Report and a public policy session with a guest speaker from the Centers for Medicare and Medicaid Services – and 16 track sessions presented by CHIME members and CHIME Foundation firm members on topics to that reflect the challenges that CIOs face and strategies to triumph against them. Leadership from the Edge, a program that highlights three innovative and out-of-the-box presentations, will return for its second year. CHIME18 will also feature special events through the Women of CHIME initiative.

    Besides the educational programs, CHIME has scheduled a golf outing, a public service opportunity, a welcome reception aboard the USS Midway, networking opportunities, galas in honor of the CHIME Foundation’s 25th anniversary and focus groups. The forum will wrap up on Nov. 2 when CHIME reveals the winners of CHIME’s first HealthCare’s Most Wired awards during a special presentation.

    For more information about the 2018 CHIME Fall CIO Forum, go here. A detailed schedule with descriptions of the education sessions is available here. To register, go here. For special savings, register and see more options for bundle savings that allow you to attend the CHIME Advocacy Summit on Oct. 3-5 in Washington, D.C., in addition to CHIME18.

    More Inside CHIME

     

     

    Posted 8.16.2018

  • Bundled Pricing Lets Members Save 50% on CHIME Advocacy Summit

    8.16.2018
    Tim Stettheimer – Vice President, Education

     

    The CHIME family is growing and so is the quality and number of events we can offer our members. What is not growing for many of you is your budget, which puts a crimp on your ability to invest in your professional and personal development. We now have a solution.

    Members of CHIME can attend our newest educational and networking event, the CHIME Advocacy Summit, at half the cost by registering for the CHIME Fall CIO Forum. CHIME18, which will be Oct. 30-Nov. 2 in San Diego, is a chance for members to recharge their batteries, hear world-class keynote speakers, listen to peers as they share best practices and network. The CHIME Advocacy Summit, which is Oct. 3-5 in Washington, D.C., will offer a deep dive into new and proposed federal policies that address healthcare IT and will drastically affect the delivery of care. It will also include networking events and the chance to meet leaders from the Centers for Medicare and Medicaid Services, the Office of the National Coordinator for Health IT, the Food and Drug Administration and legislative representatives.

    Given the complexity of the CIO’s role today, we realized members need more opportunities to gain the knowledge, skills and professional connections to excel. With our bundled program, members can experience both events at a savings of nearly $450.

    This opportunity is also available to members of CHIME’s three affiliated associations – the Association for Executives in Healthcare Information Applications (AEHIA), the Association for Executives in Healthcare Information Security (AEHIS) and the Association for Executives in Healthcare Information Technology (AEHIT). They will be offered the same special pricing of 50 percent off the CHIME Advocacy Summit if they register for their Fall Summit, which is Oct. 31-Nov. 2 in San Diego.

    As an added bonus, attendees at the AEHIA/AEHIS/AEHIT Fall Summit can attend CHIME’s closing keynote address by CNN medical correspondent Sanjay Gupta and CHIME’s Healthcare’s Most Wired awards ceremony.

    Register here and see more options for bundled savings. Learn more about the CHIME Advocacy Summit here and the 2018 CHIME Fall CIO Forum here. If you have any questions, call us at 734-665-0000 or email us at [email protected].

    More Inside CHIME

    Posted 8.16.2018

  • News of Note

    8.16.2018
    By Candace Stuart – Director, Communications & Public Relations

     

    Here is a roundup from CHIME of recent news and upcoming events:

    Jennifer Ramstrom joins CHIME as VP of CHIME Foundation and CHIME Tech: CHIME has named Jennifer Emory Ramstrom vice president of the CHIME Foundation and of CHIME Technologies, Inc., effective Aug. 1. Previously vice president of vertical strategy and business development at Connection, Ramstrom has demonstrated a deep commitment to CHIME and CHIME’s mission as a CHIME Foundation volunteer. More here.

    CHIME members can apply for CIO of the Year Award: Every year CHIME and HIMSS collaboratively present one of our industry’s most prestigious awards to a member of CHIME and HIMSS: the CHIME-HIMSS John E. Gall Jr. CIO of the Year Award. CHIME is now accepting nominations for the award and encourages members to nominate a colleague or apply themselves. Information and an application form are available here.

    More Inside CHIME

    Posted 8.16.2018

  • Health Catalyst Named to Inc. 5000 for the Sixth Consecutive Year

    Healthcare technology innovator’s growth streak outperforms 94 percent of Inc. 5000 listed companies since 1982

     

    Salt Lake City, UT – August 15, 2018 – Inc. magazine today named Health Catalyst to the Inc. 5000 list of the fastest growing private companies for the sixth year in a row.

    In the list’s 36-year history, just 6 percent of the tens of thousands of featured companies have been listed six consecutive times—a milestone that Inc. Editor-in-Chief James Ledbetter called “a truly extraordinary achievement.” The 2018 Inc. 5000 is ranked according to verified percentage revenue growth when comparing 2014 to 2017.

    “We are honored to be named among the nation’s fastest growing companies,” said Dan Burton, CEO of Health Catalyst. “It’s an accomplishment that we attribute to our customers’ success in using Health Catalyst’s technology and services to systemically improve their patients’ health while lowering costs, together with our investors’ support in enabling the company to pursue its mission.”

    Companies on the Inc. 5000 are featured in Inc. magazine’s September issue.

    Health Catalyst’s Inc. 5000 ranking is one of several accolades received so far in 2018 by the company, including:

    • Inc. magazine’s Best Workplaces for 2018 (second year in a row)
    • Computerworld’s 2018 Best Places to Work in IT (second year in a row)
    • 2018 Gallup Great Workplace Award (third year in a row)
    • 2018 “Best in KLAS” ranking for Business Intelligence and Analytics (second year in a row)
    • KLAS Research’s “A-List” of HIT companies that combine high customer satisfaction with high rates of customer retention (April 2018 report, Decision Insights 2018: National Trends & Best Practices)
    • Microsoft Corp.’s 2018 Health Innovation Award, shared with UPMC

    Webinar Today: Raising the Digital Trajectory of Healthcare
    Join Health Catalyst President of Technology Dale Sanders for a webinar at 1:00pm EDT today exploring how to digitize healthcare while increasing patients’ sense of humanity. The webinar will cover:

    • The human, empathetic components of healthcare’s digitization strategy
    • The AI-enabled healthcare encounter in the near future
    • Why the current digital approach to patient engagement will never be effective
    • Role of the “Digitician” and patient data profiles
    • The role of AI vs. the role of traditional data analysis in healthcare
    • Reasons that home grown digital platforms will not scale, economically

    “Raising the Digital Trajectory of Healthcare”
    1:00-2:30 p.m. EDT
    Register here: http://web.healthcatalyst.com/2018-08-15_WB_DigitalTrajectory_WS_LP

    About Health Catalyst
    Health Catalyst is a next-generation data, analytics, and decision-support company, committed to being a catalyst for massive, sustained improvements in healthcare outcomes. We are the leaders in a new era of advanced predictive analytics for population health and value-based care with a suite of machine learning-driven solutions, decades of outcomes improvement expertise, and an unparalleled ability to unleash and integrate data from across the healthcare ecosystem. Our Health Catalyst Data Operating System (DOS™)—a next-generation data warehouse and application development platform powered by data from more than 100 million patients, and encompassing over 1 trillion facts—helps improve quality, add efficiency and lower costs for organizations ranging from the largest US health system to forward-thinking physician practices. Our technology and professional services can help you keep patients engaged and healthy in their homes, communities, and workplaces, and we can help you optimize care delivery to those patients when it becomes necessary. We are grateful to be recognized by Fortune, Gallup, Glassdoor, Modern Healthcare and a host of others as a Best Place to Work in technology and healthcare. Visit www.healthcatalyst.com and follow us on Twitter, LinkedIn and Facebook.

    About Inc. Media:
    Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Winner of the National Magazine Award for General Excellence in both 2014 and 2012. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 15,000,000 today. For more information, visit www.inc.com.

    The Inc. 5000 is a list of the fastest-growing private companies in the nation. Started in 1982, this prestigious list of the nation’s most successful private companies has become the hallmark of entrepreneurial success. The Inc. 5000 Conference & Awards Ceremony is an annual event that celebrates their remarkable achievements. The event also offers informative workshops, celebrated keynote speakers, and evening functions.

    For more information contact:
    Todd Stein
    Amendola Communications
    916-346-4213
    [email protected]

    Posted 8.15.2018

  • Vocera Report is a Call to Action to Engage Patients Differently in the Future of Caring

    Study reveals need for human-centered design in an era of healthcare consumerism

     

    San Jose, CA – August 15, 2018 – Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced the company’s thought leadership and research collaborative, the Experience Innovation Network, has released the findings of its latest study. The research report, Co-Architecting Healthcare Transformation: How Leading Health Systems Put Patients and Families at the Forefront of Design, examines how healthcare organizations engage patients and their families as leaders in innovation design for the future of caring.

    As healthcare enters a new era of consumerism, more hospitals and health systems are embracing principles of human-centered care and partnering in unique ways with patients and families to identify areas for improvement. Though most health systems receive patient feedback in the form of surveys and advisory councils, an elite few engage patients and families as true co-architects and leaders of transformation.

    Only one in five research participants reported their health system always includes patients-families as partners in strategic improvement decisions. Budgets may impact these partnerships because 25% of health system respondents reported they have no money allocated to engage patients and families in improvement initiatives. Organizational infrastructure may also influence levels of engagement. Among the patients and family members surveyed for this study, 15% said they have served on a healthcare organization’s board of directors or board committee.

    “Patients and families are instrumental in shaping a sustainable future for health systems to thrive in an increasingly competitive environment,” said Liz Boehm, research director for Vocera. “These important stakeholders must be deeply engaged as co-architects to shape all aspects of care redesign because they bring a unique and valuable perspective on what is needed to transform and accelerate healthcare to the next level.”

    The Vocera research reveals many variations in how clinics, hospitals and health systems integrate patient and family voice, influence and advocacy into transformation efforts. More than 150 health system leaders, patients and family members in the U.S. and Canada participated in a survey or in-depth interview, sharing their experiences with advisory councils and other engagement programs. Boehm will outline key findings from the study during a complimentary webinar from 1-2 p.m. ET on Thursday, Aug. 16. She will be joined by experience leaders and patient partners from Providence Health, who are working together to push the envelope to make lasting change. 

    “Many health systems often bring patients and families into the transformation process too late or simply to ‘check the box’ on patient engagement,” said Bridget Duffy, MD, chief medical officer of Vocera. “To build a humanized health system of the future, industry leaders need to flip the traditional process on its head, and engage patients and families as partners to co-lead all innovation design. This report is a call to action to engage patients more effectively in that process.”

    About Vocera
    The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera continues to offer the leading platform for clinical communication and workflow. More than 1,700 facilities worldwide, including nearly 1,500 hospitals and healthcare facilities, have selected our solutions for team members to text securely using smartphones or make calls with our hands-free, wearable Vocera Badge. Interoperability between Vocera and more than 140 clinical and operational systems helps reduce alarm fatigue, speed up staff response times, and improve patient care, safety and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear facilities, libraries, retail stores and more. Vocera makes a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at www.vocera.com, and follow @VoceraComm on Twitter.

    Vocera ® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.

     

    CONTACT
    Philip Anast
    Amendola Communications
    312.576.6990
    [email protected]

     

     

     

    Posted 8.15.2018

  • Oregon State University College of Veterinary Medicine Selects Novarad for PACS

    Medical software company enters into contract with veterinary hospital

     

    Corvalis, OR. – August 14, 2018 – Novarad Corporation, a leader in the development of medical imaging software, has recently entered into contract with the Oregon State University College of Veterinary Medicine to provide its PACS software. The facility chose to go with Novarad because of the established training and support programs and the maturity of the company.

    The Oregon State University College of Veterinary Medicine is a veterinary hospital that educates students in the professional curriculum as well as providing service to animal owners including emergency care. Established in April 2005, the Small Animal hospital facility opened as a referral resource for veterinarians and dog and cat owners in Oregon. In May 2008, newly expanded and remodeled large animal and diagnostic imaging facilities were opened, enabling the facility to become a full service veterinary hospital.

    Novarad offers PACS, RIS, cardiology, orthopaedic, and mammography systems and has more than 1000 installations worldwide. To learn more about Novarad, follow the company on Twitter @NovaradCorp, or visit www.novarad.net.

    # # #

    Founded by a radiologist over 20 years ago, Novarad has demonstrated Best in KLAS expertise in the three phases of enterprise imaging—viewing, workflow, and storage—which allows it to customize meaningful enterprise imaging solutions to fit the unique needs of each healthcare professional. Providing both easily deployed modular products and fully customizable enterprise imaging solutions, the company has installed over 1000 systems globally with KLAS-confirmed, market-leading retention rates. The company is best known for product functionality and constant development; its products have a reputation for being easy to learn and use, yet feature-rich for even the most advanced users. Visit Novarad.net to learn more.

    Media Contact:
    Kristi Alvarado
    Media Relations Contact at Novarad
    801.642.1001
    [email protected]

    Posted 8.14.2018

  • Gauging CIOs’ Opinions with Online Member Surveys

     

    8.14.2018
    By Arika Lycan, CHIME Foundation Specialist

    Surveys are a useful resource for organizations looking for feedback and data on various HIT-related topics or interests. CHIME Foundation members have the valuable opportunity to implement CIO Member Surveys through CHIME. Standard and Premier tier members have a survey opportunity included in their benefits packages; Associate and Affiliate members can purchase an a-la-carte survey.  
     
    Your online survey will go live on the first of a month and run through the end of that same month. The survey is sent out to all current CHIME CIO members several times using both direct email and HTML email promotions. The electronic survey is hosted on the CHIME website for a total of 30 days.  

    Upon completion of the survey (30 days), the collected raw data will be distributed to your contact in an Excel and PDF format, so that the results can be easily sorted and summarized to your firm’s specifications. 

    Survey Best Practices 

    To gain the most insight from your survey, follow an efficient, focused process.  When information can be interpreted directly and without bias, a survey can be considered a success, and meaningful inferences can be made. Often, the simplest way to choose a survey topic is to ask yourself what topic you would like to know more about.  

    • Less Questions = More Responses 

    Total number of online survey questions must be 10 questions or less. When drafting your questionnaire make a mental distinction between what is essential to know, what would be useful to know, and what would be unnecessary. Retain the former, keep the useful to a minimum and discard the rest. 

    • Keep It Simple 

    Multiple choice questions are easier for respondents to comprehend; there is a clearer understanding of the purpose of the question with a limited set of choices where one answer is right for them. Open-ended questions reduce the attention the respondents give to answers. 

    • Keep the Personal Info Minimal and at the End 

    CHIME discourages Foundation firms from asking personal information on surveys. If you choose to solicit this information, a Harvard Business Review article on formatting of surveys suggests that demographic information (i.e., name) should be asked at the end of a survey and made optional, that way the participant has already answered the questions and is more likely to submit the survey regardless of whether they put in the demographic data or not.  

    Submitting Your Survey Proposal 

    The CHIME Foundation Resources area of chimecentral.org has much more information on survey tips. When you’re ready to schedule your survey, you can find the submission form here. In order to complete the form, you’ll need to have the following information ready: 

    • Title of Survey 
    • Introduction to Survey 
    • A simple, brief sentence in the form of a question that encompasses the nature of this survey to pose to respondents 
    • Survey questions to upload 

    Survey Results and Sharing/Publishing 

    The survey results, including raw data collected from the survey, may only be used by the Foundation firm and may not be published or otherwise made public without CHIME’s prior written consent, which may be withheld in CHIME’s sole discretion. Without limiting the foregoing, under no circumstances may Foundation firm use the name, tradename or logo of CHIME or any of its affiliates in connection with the survey results, including for purposes of a direct or indirect endorsement of its products or services. Foundation firm’s use of the online survey tool constitutes its acceptance of these use restrictions.  

    More Foundation Insight Volume 2, No. 8:

    Posted 8.14.2018

  • CPES Gives 2019 Foundation Chair and Participants a Chance to Get Acquainted

    8.14.2018
    By Cletis Earle Chair, CHIME Board; SVP, CIO Information Technology

    This September I will participate in the 2018 CHIME Partner Education Summit as a faculty member. This will be my first time as a speaker at CPES, and I expect it will be a learning experience for me as well as for the Foundation firm members who will attend the event. 

    I am joined by a great group of CIO leaders, including many who sit with me on the CHIME Board of Trustees. The roster as it stands today includes: 

    • Russ Branzell, CHIME president and CEO; 
    • Daniel Barchi, CIO at New York Presbyterian;  
    • Drex DeFord, an independent consultant;  
    • Carina Edwards, senior vice president, customer experience, at Imprivata; 
    • Jennifer Greenman, vice president of information technology at Moffitt Cancer Center; 
    • John Kravitz, CIO at Geisinger Health System;  
    • Kara Marx, vice president of information services at Sharp Healthcare;   
    • Theresa Meadows, CIO at Cook Children’s Health System;  
    • Frank Nydam, vice president and chief technology officer for healthcare at VMware; 
    • Shafiq Rab, CIO at Rush University Health Center and CHIME Board chair-elect;  
    • Sarah Richardson, CIO for the California Market at DaVita Medical Group; 
    • Donna Roach, CIO for Ascension Health Services;  
    • Rusty Yeager, CIO at Encompass Health; and 
    • Tim Zoph, client executive and strategist at Impact Advisors. 

    More than half of these leaders have been steering the direction of CHIME this year through their roles on the Board of Trustees. It has been my privilege to serve as the chair, which also means I will be the chair of the CHIME Foundation Board in 2019. Although my official duty at CPES will be to share my insights and experiences as a senior healthcare IT executive with attendees, I hope to use the networking sessions to talk with Foundation firm members and get their views on the Foundation and how the Foundation can help industry partners excel.  

    I am especially delighted to meet industry representatives who, by attending CPES, have shown a commitment to their education and career development. This presents an ideal environment to discuss how we can all help the healthcare IT industry better serve patients and the providers, hospitals and health systems that care for them.  

    If you attend CPES, please be sure to say hello and chat with me. Given the caliber of my fellow faculty members and the topics we will address, I expect lively discussions during the educational programs and later at our networking events. I look forward to seeing you there. 

    Editor’s note: The 2018 CHIME Partner Education Summit will be held Sept. 5-7 at the Loews Chicago O’Hare Hotel. To learn more about CPES, go here. To register for CPES18, go here.   

    More Foundation Insight Volume 2, No. 8:

     

    Posted 8.14.2018

  • D.C. Summit to Bring All Member Groups Together to Learn about Policy Challenges

     

    8.14.2018
    By Caitlin Kelly, Director, Strategic Partnerships
    By Mari Savickis, VP, Federal Affairs
    By Leslie Krigstein, VP, Congressional Affairs

    CHIME is excited to debut its CHIME Advocacy Summit, taking place October 3-5, in Washington D.C. The CHIME Advocacy Summit will bring together leading policy makers with healthcare IT’s top thought leaders to discuss the most pressing, current, public policy challenges and opportunities.  

    The summit is a perfect venue for members to gather and learn more about the seismic changes being proposed and ushered in through federal policies and legislation. Thanks to the strong relationships CHIME and the Policy Steering Committee have developed in D.C., the summit will feature leading administrators from the Centers for Medicare and Medicaid Services, the Office of the National Coordinator for Health IT and other key organization. CHIME members who are active in public policy, will also be in attendance. This inaugural event will focus on the four 2018 priorities, identified by members: cybersecurity, interoperability, the opioid epidemic and telehealth.  

           Over the course of our time together we’ll hear from key leaders including:  

    • Kate Goodrich, M.D., director, Center for Clinical Standards and Quality, Chief Medical Officer at CMS; 
    • Elise Sweeney Anthony, J.D., executive director, Office of Policy, ONC;  
    • Matt Quinn, senior adviser for Health Information Technology, Health Resources and Services Administration (HRSA); and  
    • Nicholas Uehlecke, House Committee on Ways and Means Subcommittee on Health.   

    These and other policy and industry leaders will provide insight into relevant and important issues which will equip attendees with the necessary knowledge to thrive in the healthcare IT policy space.  

    This event is meant to serve all our members and partners alike; CHIME, AEHIS, AEHIT and AEHIA provider members are invited to attend, as are CHIME, AEHIS, AEHIT and AEHIA Foundation members.  We hope that you and your policy team will join us in Washington D.C. in early October for what is sure to be an outstanding, first-of-its-kind event for CHIME.  

    Sponsorship opportunities are still available for the program. With an inclusive audience, this is a great way to extend your marketing strategies and strengthen your relationships with the CHIME, AEHIS, AEHIT and AEHIA provider members. 

    Find more information and register for the CHIME Advocacy Summit here.  

    More Foundation Insight Volume 2, No. 8:

    Posted 8.14.2018

  • CHIME Foundation Brings Jennifer Ramstrom on Board as VP

     

    8.14.2018
    By Barb Sivek, Chief Operating Officer, CHIME Foundation 

     

    We are pleased to announce that CHIME has named Jennifer Emory Ramstrom vice president of the CHIME Foundation and of CHIME Technologies, Inc., effective Aug. 1. Previously vice president of vertical strategy and business development at Connection, Jennifer has demonstrated a deep commitment to CHIME and CHIME’s mission as a CHIME Foundation volunteer. 

    In her former role as a vice president at Connection, Jennifer led the evolution of sales strategies and growth initiatives across several vertical markets. While at Connection, she held multiple senior executive sales and account management positions. She also served as a key contact for Connection in building the relationship with CHIME.  

    Jennifer brings strong leadership and entrepreneurial skills as well as a keen understanding of the CHIME Foundation’s role in the healthcare IT industry. A long-time supporter and committed CHIME Foundation volunteer, Jennifer has actively endeavored to help drive the goals and mission of the CHIME organization.  

    She and Connection also were honored in 2017 with the CHIME Foundation Partnership Award for their dedication, support and contributions to the industry, CHIME and the CHIME Foundation. 

    In addition, in 2017 Ramstrom co-chaired the committee that launched the CHIME Foundation Certified Healthcare Executive (CFCHE) program and was among the first group of professionals to earn the CFCHE designation. The CFCHE program is designed to assess the knowledge of an experienced healthcare IT industry employee and ensure that a recipient shares the same commitment to quality as a CIO. Her other volunteer roles include participating on CHIME’s Fall Forum Planning Committee and the CHIME Partner Education Summit Committee. 

    Jennifer will offer an excellent perspective on how to further develop and grow the CHIME Foundation to better serve the needs of its members. It is a real privilege to have a true industry leader and ardent supporter of CHIME become part of our team. 

    More Foundation Insight Volume 2, No. 8:

    Posted 8.14.2018

  • Star-studded Lineup to Provide Keynotes at CHIME18 in San Diego

    Star-studded Lineup to Provide Keynotes at CHIME18 in San Diego
     
    ANN ARBOR, MI, Aug. 13, 2018 – Sanjay Gupta. Emily Chang. Daniel Pink. TheCollege of Healthcare Information Management Executives (CHIME) will feature these acclaimed journalists and authors at the 2018 CHIME Fall CIO Forum in San Diego. From a welcoming reception on the USS Midway on Oct. 30 until the closing Most Wired awards celebration on Nov. 2, the forum promises to be packed with thought-provoking and memorable events.
     
    Daniel H. Pink, CHIME18’s opening keynote speaker on Oct. 31, is the author of six provocative books on work, business and behavior, including New York Timesbestsellers When: The Scientific Secrets of Perfect Timing, A Whole New Mind, Drive and To Sell Is Human. His books have won multiple awards and have been translated into 37 languages. Pink was host and co-executive producer of “Crowd Control,” a National Geographic Television series on behavioral science. He also appears frequently on NPR’s “Hidden Brain,” the PBS NewsHour, and other TV and radio networks in the U.S. and abroad.
     
    Five-time Emmy Award-winning journalist Emily Chang will provide the second keynote on Nov. 1. She is executive producer and anchor of “Bloomberg Technology,” a live daily show about technology, innovation and the future of business, and host of the interview series, “Studio 1.0.” Business Insider called her “the star Bloomberg anchor that everyone in tech needs to know” and she was ranked No. 6 in the “Influence Index” of top journalists followed by major CEOs on Twitter. Her 2018 expose, Brotopia: Breaking Up the Boys’ Club in Silicon Valley, became an instant national bestseller. Currently, she sits on the board of BUILD, a national nonprofit organization that uses entrepreneurship to excite and propel disengaged, low-income students through high school to college success.
     
    Sanjay Gupta, M.D., CNN’s award-winning chief medical correspondent, will talk about how he balances his two careers: medicine and media. Gupta, a practicing neurosurgeon, regularly reports on natural disasters and humanitarian crises around the world. He has also covered a wide range of health topics – including disease outbreaks, the opioid crisis and medical marijuana – since joining CNN in 2001.
     
    “We are thrilled to have these three iconic thinkers lead off each day at the forum,” said Michael Martz, chair of the CHIME18 planning committee and senior vice president and CIO at Mount Nittany Health. “Each of these speakers is adept at making complex topics like healthcare understandable. But more importantly, they recognize that healthcare is about people – patients, providers and professionals like our members who work tirelessly to help make lives better.”
     
    The forum will include sunrise sessions and 16 track sessions presented by CHIME members and CHIME Foundation firm members on topics to that reflect the challenges that CIOs face and strategies to triumph against them. Leadership from the Edge, a program that highlights three innovative and out-of-the-box presentations, will return for its second year. CHIME18 will also feature special events through the Women of CHIME initiative.
     
    Besides the educational programs, CHIME has scheduled a golf outing, a public service opportunity, a welcome reception aboard the USS Midway, networking opportunities, galas in honor of the CHIME Foundation’s 25th anniversary and focus groups. The forum will wrap up on Nov. 2 when CHIME reveals the winners of CHIME’s first HealthCare’s Most Wired awards during a special presentation.
     
    For more information about the 2018 CHIME Fall CIO Forum, go here. A detailed schedule with descriptions of track sessions is available here. To register, go here.
      
    About CHIME
     
    The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs) and other senior healthcare IT leaders. With more than 2,700 members in 51 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org.
     
    Contact
    Candace Stuart
    Director of Communications and Public Relations, CHIME
    734.665.0000
    [email protected]
    Posted 8.13.2018

  • Study: Speech Recognition Technology Improves Satisfaction, Workflow and Efficiency

    Peer-reviewed research conducted at Vassar Brothers Medical Center reveals positive results among providers

     

    Poughkeepsie, NY and Burlington, MA. – August 13, 2018 – A multiyear study on the adoption of speech recognition technology and its impact on provider documentation in the electronic health record software at Health Quest’s flagship hospital, Vassar Brothers Medical Center, revealed significant improvements in documentation quality, provider satisfaction, workflow, efficiency and reduced medical transcription costs. Vassar Brothers Medical Center uses Nuance Communications, Inc.’s Dragon Medical speech recognition technology.

    The study, “Provider Adoption of Speech Recognition and its impact on Satisfaction, Documentation Quality, Efficiency, and Cost in an Inpatient EHR,” is available on PubMed Central, the U.S. National Institutes of Health digital archive of biomedical and life sciences journal literature. The results were presented at the Association of Medical Directors of Information Systems Conference and American Medical Informatics Association’s 2018 Informatics Summit.

    “This highly in-depth study reinforces the significance of accurate, quality clinical documentation in aiding the provider and supporting patient care,” said Dr. Kshitij Saxena, Health Quest’s chief medical information officer.

    Sample Size
    • 1,070,459 notes completed by 687 distinct providers studied;
    • 121 providers completed an electronic pre-implementation survey;
    • 108 providers (64 percent physicians, 18 percent nurse practitioners, and 18 percent physician assistants) completed a post-implementation survey with an average of 15 months use of speech recognition; and,
    • 53 providers completed both the pre- and post-implementation surveys.

    Results
    The following qualitative and quantitative results were realized:
    • 99-point positive shift in Net Promoter Score® after using speech recognition versus prior input modalities indicating a significant increase in provider satisfaction, while 95 percent of providers reported introducing speech recognition for electronic documentation was a good idea.
    • 81 percent of providers reported improved documentation quality and completeness, while 60 percent reported less time spent answering questions and clarifications.
    • 84 percent of providers reported significant workflow improvements.
    • 57 percent of providers reported decreased time spent documenting the patient encounter, an improvement over prior studies.
    • Provider adoption of electronic clinical documentation increased from 20 percent to 77 percent, with a 74 percent speech recognition adoption rate.
    • The organization realized an 81 percent reduction in monthly medical transcription costs, resulting in transcription cost savings of $1.37 million during the duration of the study.
    “As we shift to a value-based payment model, it is important for providers to get credit reflective of the level of care and quality provided,” said Robert Diamond, Health Quest’s senior vice president and chief information officer. “Automating and optimizing the provider documentation workflow in the EHR through speech recognition has become a best practice at Health Quest.”

    Methodology
    Health Quest teamed with Nuance to validate and share best practices for implementing speech recognition and expand upon prior research. Through this collaboration, the study also established a new baseline for the impact of speech recognition use on provider adoption, satisfaction, documentation quality, efficiency, and cost that other organizations can leverage and future research can expand upon.

    The 31-month study consisted of qualitative and quantitative segments that covered pre-implementation, pilot, implementation and post-implementation phases, resulting in the analysis of more than 1 million provider notes.

    • Quantitative method: A new methodology was developed and implemented to measure the adoption of speech recognition by detecting the co-occurrences of speech recognition sessions and EHR note change events for the same provider simultaneously active in the EHR and speech recognition systems. To facilitate the accurate measurement of note volume evolution by various clinical documentation input modalities, data was collected from the EHR, speech recognition solution, and medical transcription solution at Vassar Brothers Medical Center, which had annual transcription costs of more than $1 million. All quantitative measurements were via retrospective, longitudinal, observational study.

    • Qualitative Method: To measure provider satisfaction, documentation quality and efficiency, an electronic survey questionnaire was developed and deployed to assess expectations and experience regarding clinical documentation prior to the implementation of speech recognition and to evaluate the post-implementation documentation experience including speech recognition.

    “Teaming with Health Quest on this extensive study brought together two like-minded organizations dedicated to the advancement of healthcare through technology,” said Satish Maripuri, executive vice president and general manager, Healthcare division, Nuance Communications. “The study outcomes reinforce the positive impact speech recognition technology can have across the care continuum and align with areas of importance for hospital CIOs, CMIOs and providers.”

    For more information about Health Quest and Vassar Brothers Medical Center, visit healthquest.org.


    About Health Quest
    Health Quest is a family of integrated nonprofit hospitals and healthcare professionals in the Hudson Valley and northwest Connecticut. Health Quest combines talented physicians, state-of-the-art technology and compassionate caregivers dedicated to providing quality care across a variety of service lines, including Neurosciences, Oncology, Cardiovascular, Women/Children’s and Orthopedics. Health Quest has a network of convenient locations throughout Columbia, Dutchess, Ulster, Orange, Putnam and northern Westchester counties in New York as well as western Connecticut, including four award-winning hospitals — Northern Dutchess Hospital in Rhinebeck, Putnam Hospital Center in Carmel, Sharon Hospital in Sharon, Conn. and Vassar Brothers Medical Center in Poughkeepsie — plus multiple Health Quest Medical Practice primary care and specialty locations, two Urgent Care locations and affiliates including the Thompson House, a 100-bed skilled nursing facility on the Northern Dutchess Hospital campus, Health Quest Home Care and The Heart Center, a leading provider of cardiology services in the region.

    About Nuance Healthcare
    Nuance provides intelligent systems that support a more natural and insightful approach to clinical documentation, freeing clinicians to spend more time caring for patients. Nuance healthcare solutions capture, improve and communicate more than 300 million patient stories each year, helping more than 500,000 clinicians in 10,000 global healthcare organizations to drive meaningful clinical and financial outcomes. Nuance’s award-winning clinical speech recognition, medical transcription, CDI, coding, quality and medical imaging solutions provide a more complete and accurate view of patient care.

    About Nuance Communications, Inc.
    Nuance Communications, Inc. (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works with thousands of organizations – in global industries that include healthcare, telecommunications, automotive, financial services, and retail – to create stronger relationships and better experiences for their customers and workforce. For more information, please visit www.nuance.com.
    Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

    Contact Information
    John Nelson
    Director, Public and Community Affairs
    Health Quest Systems
    O: 845-554-1736, C: 845-240-4317
    [email protected]

    Palmer Reuther
    Corporate Communications
    Nuance Healthcare
    M: 978-697-9227
    [email protected]

    Posted 8.13.2018
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