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Creating and Maintaining Organizational Culture during Rapid Growth
9.18.2019
By Melissa Prusher – Vice President, Global Marketing, Avaap
I recently asked a group of C-level leaders about the secret to their business success and responses ranged from having a solid business plan to hitting sales numbers, securing capital investments, hiring the right talent and innovative product development. Not a single respondent talked about culture.
According to research conducted by analytics and consulting firm Great Place to Work, organizations with happy employees have three times the revenue growth and half the employee turnover. When employers get culture right, employees stay longer, work harder, work more creatively and find ways to go the extra mile. They also attract other top performers, which extends to better experiences for colleagues and customers.
Having secured a sixth Best Places to Work in IT award and third in healthcare, it speaks to the emphasis Avaap puts on culture. Good culture doesn’t just happen, however. It needs to be protected and nurtured, especially in times of growth.
What worked for us initially, an employee-centric, people-first culture, still works today even as we’ve scaled from a double-digit team to hundreds of employees located across North America and Europe. It has made it tougher to bring everyone together, but easier to see the need to proactively transfer the passionate spirit we cultivated in a small group to the larger team.
Here are some of the lessons we’ve learned as our business has expanded:
Communicating the vision is critical. Turning visions into reality requires clearly defined goals so that that each employee understands how their contributions help the leader and organization achieve the vision. Meet often, host town hall meetings, and target your messages so everyone understands their role in the business success.
Define your culture. What is your organization’s mission, value, ethics, expectations and goals? We conducted an exercise to determine the personality of our organization and the elements that are important to how we work. Passion, transparency, goal-oriented, innovative and genuineness are some of the attributes we identified as important when looking at management styles, strategic plans, leadership and basic operating of the organization.
Hire the right people. Wrong fit talent can have a disastrous effect on corporate culture. Weed out ineffective or toxic managers before they deplete morale and have a detrimental effect on productivity and employee well-being. Providing training can improve employee behavior, but make it clear what the consequences are if individuals cannot change and recognize it may be time to let them go if you don’t see improvement.
Communicate with transparency. Trust and respect are key happiness drivers. Treat employees well and keep them in the loop so they know what’s going on. Don’t sugar coat bad news and give praise when deserved. Authentic and transparent workplaces have better employee alignment, faster problem solving and stronger business performance.
Invest in development. Employees who have the proper training, tools and knowledge support a culture that is educated and efficient. Employee development says to team members we value you and your growth. It also contributes to team members more likely to stick around.
Companies that invest time and energy into their culture and employees’ wellbeing are rewarded with more engaged employees, leading to higher performance and lower turnover. With healthcare facing a talent shortage, attention on culture can help retain your best talent and drive deeper commitment to company goals.
More Foundation Insight:
Posted 9.18.2019 -
Here’s a Chance to Congratulate Clients Who Qualified for 2019 Most Wired Honors
9.18.2019
Michelle Patterson, VP, Operations
Bill Spooner, Chair, Most Wired Governing Board This week CHIME released the names of healthcare organizations that qualified for awards and recognition under the 2019 CHIME HealthCare’s Most Wired program. Foundation firms that want to review the names and congratulate their clients for this prestigious distinction can access the list here.
The Most Wired program is designed to identify hospitals, health systems and other provider groups that use innovative technologies to advance health and care. To be considered, an organization must complete a survey that assesses their adoption, integration and impact of technologies in their clinical and business programs. A total of 16,168 organizations were represented in the 2019 Most Wired program, which this year included three separate surveys: domestic, ambulatory and international.
Every participant received a benchmarking report and certification at a level that reflected the organization’s overall performance. Those earning Level 7-10 are being honored with awards for Levels 8-10 and Special Recognition for Level 7. Their organizations will be recognized at the CHIME19 Fall CIO Forum and have their name appear in the November issue of a digital and print Most Wired, Modern Healthcare Special Edition.
Last year Modern Healthcare Custom Media offered discounted rates to advertisers who are CHIME Foundation partners and wanted to be included in the supplement, which goes to the magazine’s 70,000 C-suite print subscribers. A digital version was posted online on the Modern Healthcare and CHIME websites, too.
Modern Healthcare Custom Media is once again extending the deal to Foundation firms wanting to show their support for healthcare organizations that achieve this high standard. What is different this year is the availability of the list of recipients, which last year was unveiled at an awards event during CHIME18. We made this change in our timing at the request of Most Wired participants, who want to share their good news with their patients, physicians and staff as soon as possible.
Foundation partners can save more than $1,500 on a full-page ad and almost $1,000 on a half-page ad. Please contact your account director for more information about placing ads or supporting Most Wired with a sponsorship. If you have any questions, feel free to reach out to your CHIME Foundation business director or our Most Wired team at [email protected].
Posted 9.18.2019 -
CPES19 Recap: This Year’s Highlights and Numbers
9.18.2019
By Arika Lycan, Director, Corporate Partner Services
The fourth annual CHIME Partner Education Summit 2019 (CPES19) took place Sept. 4-6 in Chicago. It was another great year, and initial feedback from partners has been overwhelmingly positive. It was so nice to connect with many of our CHIME Foundation partners, and to hear from an incredible faculty of CHIME members and Foundation leaders. Take a look at the CPES photo gallery here! This summit debuted in Fall of 2016, thanks to the hard work of Frank Nydam of VMware and many other dedicated CHIME Foundation partners who recognized the need and had the desire to stay up to date on HIT issues affecting CHIME provider members. To engage in conversation, to share common challenges, to learn from each other; this is why CHIME Partner Education Summit was conceived. Flash forward four years, to CPES19; a 2.5 day–period where 131 Foundation representatives took the time away from incredibly busy schedules to invest in themselves, each other and in the industry as a whole.
As CPES has evolved over the years, the CPES Planning Committee has endeavored to keep the content fresh and relevant to your needs as a CHIME Foundation partner. This year at CPES19, based on last year’s feedback, we divided into functional breakout tracks by primary role; marketing, sales, and customer success.
CPES19 included certification exam-focused domain breakout sessions taught by CHIME Foundation Certified Healthcare Executive (CFCHE) committee members. Attendees also participated in un-conference sessions by functional role, spending two hours sharing best practices, hearing from their peers and engaging in creative problem solving.
Also added was a series of “quick-fire” presentations, all centered around the evolving healthcare landscape. The presentations focused on value-based care, the switch to the cloud and legal implications, and a public policy primer helped to inspire attendees before they departed.
All-in-all, Foundation partners seemed to value their event attendance highly. Some words from our Foundation partners on the event include:
“This CPES was my first and was of great value – will definitely be returning. Loved meeting my peers, as well as hearing from CIOs on what matters to them most, trends, etc. CHIME staff did a fantastic job in bringing the right people to present and the willingness of the CIOs to interact and provide feedback was invaluable.”
Tracy Cassino, Fortinet
“Extremely informative, I learned a lot and the speakers were very knowledgeable and engaging to listen to.”
Roman Phoenix, CDW
When asked why they attended CPES, attendees responded overwhelmingly that they came to learn from CHIME Faculty (48%). Other motivators included gaining specific knowledge/skills (28%), networking with industry peers (20%) and taking advantage of continuing education (4%).
When asked to rate the overall experience this year, 90% of participants rated CPES 2019 as an Excellent or Very Good event. CHIME was happy to see a Net Promoter Score of 45%, which is a relatively new metric for CHIME that has been put to use to better assess our program value.
A sincere “Thank you” to everyone that attended CPES, and a special thanks to our event sponsors, ELLKAY and SmartBrief. To know the program changes were well-received just reinforces our intention to use this year’s evaluation feedback in order to help plan next year’s Foundation-focused events. If you have feedback and have not had a chance to share it, please find the evaluation forms here for Wednesday, Thursday, and Friday’s sessions.
More Foundation Insight:
Posted 9.18.2019 -
CynergisTek Continues Growth of Security and Privacy Leadership Team
Benjamin Denkers, Formerly of Cylance, to Lead Execution of Firm’s Service Expansion
Austin, TX — September 17, 2019 — CynergisTek, Inc. (NYSE AMERICAN: CTEK), a leader in information security, privacy, and compliance, today announced that it has appointed Benjamin Denkers as its Senior Vice President of Security and Privacy Services. In this position, Denkers will be responsible for the delivery of consulting, managed, and professional services as the company continues its transition into a pure play cybersecurity services organization. Denkers is a cybersecurity and consulting veteran with nearly 20 years of experience across multiple industries.
Prior to joining CynergisTek, Denkers served as vice president of North America consulting for Cylance, Inc., a next-generation endpoint security and services company that leverages artificial intelligence to prevent threats at the endpoint. Cylance was recently purchased by BlackBerry for $1.4 billion.
In this role, Denkers led a team of consultants that sustained less than a five percent attrition rate while under his leadership. He was the driving force behind the organization’s broad services lines, including those focused on incident response, ethical hacking, internet of things (IoT), and virtual chief information security officer support. Through his work, Denkers forged powerful relationships with clients and improved results by delivering to business outcomes. Successfully scaling services allowed for the contribution of more than $35 million in annual revenue.
“I am very excited to be joining such a highly-regarded, service-oriented security firm,” said Denkers. “Whether it is helping prevent or responding to a security incident, executives need a trusted partner by their side. One that understands their industry, their environment, and the associated risk posture they experience every day. CynergisTek is that trusted partner across the healthcare industry and I look forward to being a part of the next chapter in their growth.”
“Recently stepping into the role as the CEO at CynergisTek, one of my goals in the first thirty days was to bring on a services leader with a track record of service development, innovation, and revenue growth,” said Caleb Barlow, CEO of CynergisTek. “Mr. Denkers brings a reputation, network, and proven track record in the security industry along with a rare combination of leadership experience in both incident response and ethical hacking.“
Denkers joins CynergisTek to support the company’s robust managed services offerings for its healthcare-focused clients and to address the growing need for a trusted partner in cybersecurity and privacy.
About CynergisTek, Inc.
CynergisTek is a top-ranked cybersecurity firm dedicated to serving the information assurance needs of the healthcare industry. CynergisTek offers specialized services and solutions to help organizations achieve privacy, security, and compliance goals. Since 2004, the company has served as a partner to hundreds of healthcare organizations and is dedicated to supporting and educating the industry by contributing to relevant industry associations. The company has been recognized by KLAS in the 2016 and 2018 Cybersecurity reports as a top performing firm in healthcare cybersecurity, as well as the 2017 Best in KLAS winner for Cybersecurity Advisory Services.
Forward-Looking Statements
This release contains certain forward-looking statements relating to the business of CynergisTek that can be identified by the use of forward-looking terminology such as “believes,” “expects,” “anticipates,” “may” or similar expressions. Such forward-looking statements involve known and unknown risks and uncertainties, including uncertainties relating to product/service development, long and uncertain sales cycles, the ability to obtain or maintain patent or other proprietary intellectual property protection, market acceptance, future capital requirements, competition from other providers, the ability of our vendors to continue supplying the company with equipment, parts, supplies and services at comparable terms and prices and other factors that may cause actual results to be materially different from those described herein as anticipated, believed, estimated or expected. Certain of these risks and uncertainties are or will be described in greater detail in our Form 10-K and Form 10-Q filings with the Securities and Exchange Commission, which are available at http://www.sec.gov. CynergisTek is under no obligation (and expressly disclaims any such obligation) to update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
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Investor Relations Contact:
CynergisTek, Inc.
Bryan Flynn
(512) 402-8550 x8
[email protected]Media Contact:
Aria Marketing
Danielle Johns
(617) 332-9999 x241
[email protected]Posted 9.17.2019 -
16,138 Health Organizations Represented in CHIME’s 2019 Most Wired Survey
ANN ARBOR, MI, Sept. 17, 2019 – Participants in the 2019 CHIME HealthCare’s Most Wired survey are continuing to use their health IT resources to improve health and care in their communities, according to the College of Healthcare Information Management Executives (CHIME). Many organizations have shown progress as they adapt to an ever-changing healthcare industry, with the most successful strategically applying core and advanced technologies into their clinical and business programs.A total of 16,138 organizations were represented in this year’s Most Wired program, which included three separate surveys: domestic, ambulatory and international. The surveys assessed the adoption, integration and impact of technologies in healthcare organizations at all stages of development, from early development to industry leading. Every participant received a customized benchmark report and certification at a level that reflected the organization’s overall performance. Those earning Levels 8-10 are being honored with awards and those earning Level 7 will receive Special Recognition. A list of Levels 7-10 Most Wired participants is available here.“The healthcare industry is evolving at lightning speed, with many exciting innovations that can truly transform how we deliver care,” said CHIME President and CEO Russ Branzell. “Most Wired gives us a way to gauge where we are, identify best practices that can elevate care everywhere and recognize those leaders whose pursuit of excellence is driving change in our in our industry. We are honored to have so many healthcare organizations from around the world participate in this year’s program and show that they, like CHIME, are committed to nothing less than excellence.”Based on their survey responses, each participating organization received an overall score plus scores for individual levels in eight segments: infrastructure; security; business/disaster recovery; administrative/supply chain; analytics/data management; interoperability/population health; patient engagement; and clinical quality/safety. Participants can use the report and scores to identify strengths and opportunities for improvement.This is the second year that CHIME has conducted the survey and overseen the program. Last year CHIME made numerous improvements to the survey, governance and scoring methodology. This year CHIME added an ambulatory survey in addition to the domestic survey, expanded international outreach and incorporated an improved system that allows participating organizations to better benchmark their level of adoption and outcomes achieved. The system includes Most Wired certification at a level that reflects an organization’s overall performance. CHIME also revised the customized benchmark reports for ease of use and will again publish a report based on Most Wired responses to identify industry trends in 2019.About CHIMEThe College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 2,900 members in 56 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org.ContactCandace StuartDirector of Communications and Public Relations, CHIME734.665.0000Posted 9.17.2019 -
30+Year Revenue Cycle Management Expert, Keith Olenik, Joins Pivot Point Consulting’s Advisory Team
Pivot Point Consulting, a Vaco Company, announces the addition of Keith Olenik as Vice President, Revenue Cycle Services.
NASHVILLE, TN – SEPTEMBER 16, 2019 – Pivot Point Consulting is excited to announce the addition of Keith Olenik as Vice President, Revenue Cycle Services –which includes revenue cycle advisory services and talent solutions, as well health information management, coding and clinical documentation improvement (CDI). Olenik brings more than three decades of experience working with provider healthcare delivery systems as a member of senior management and as a consultant. He specializes in practical solutions to streamline business operations, evaluate and implement information technology applications and enhance health care operations through process improvement.
Pivot Point Consulting has been providing healthcare solutions for organizations electronic health records implementation, support, upgrade or long-term training programs for 8+ years with experts who can step in at any stage to help drive user engagement, improve workflow and fulfill business goals through advisory, optimization, implementation and managed services.
Olenik will join Pivot Point Consulting’s national Advisory Services team to drive strategy, implementation excellence and business development for revenue cycle management.
“Revenue cycle management is one of the most critical aspects of healthcare management today given the transition to value-based care and other alternate payment models. Keith’s deep technical and operational experience in revenue cycle and health information optimization solutions accelerates implementation to value to enhance financial health,” said Rachel Marano, Managing Partner and Co-Founder.
About Pivot Point Consulting, a Vaco Company
Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and data through their KLAS ranked advisory, implementation/optimization, managed services and talent solutions.The company provides strategy and consulting services for providers, payers and life sciences organizations – with roughly 400 consultants serving 85+ clients across the United States. Pivot Point Consulting has earned many industry and workplace quality awards including: Top three Best in KLAS for HIT Implementation and Support for four years running (2015, 2016, 2017 and 2018), Highest Rated Vendor in KLAS Implementation Services in the Select Category (July 2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #9 in Modern Healthcare’s Best Places to Work in 2016.
For more information about Pivot Point Consulting, visit http://www.pivotpointconsulting.com. Follow us on LinkedIn.
Contact Information
Emily Brock
Pivot Point Consulting, a Vaco Company
https://pivotpointconsulting.com
(800) 381-9681Posted 9.16.2019 -
Nordic Registry Direct automates Get With The Guidelines® – Heart Failure registry data abstraction
MADISON, WI – September 13, 2019 – Nordic has created Registry Direct, a solution that will save healthcare organizations thousands of hours of manual abstraction and uploading of data to the American Heart Association’s (AHA) Get With The Guidelines® (GWTG) online registry. Registry Direct works using healthcare interoperability standards that are supported by all major EHRs.
Nordic has partnered with many healthcare organizations to provide Get With the Guidelines EHR optimization in the past. Now Registry Direct provides automated data abstraction, which reduces registry abstraction overhead and gives healthcare teams time to work on more strategic work.
“Our work with some of the nation’s leading healthcare organizations has helped inspire innovations like Registry Direct to improve efficiency that can lead to better patient care,” Nordic Manager of Strategic Solutions Scott Rossignol said. “We look forward to exploring other ways we can apply our expertise to make healthcare more efficient.”
With Registry Direct, hospitals grant Nordic access to their EHR data via a web services interface based on Fast Healthcare Interoperability Resources (FHIR). The interface is supported by major ONC-certified EHR vendors and allows the secure exchange of data with an outside service based on HTTPS communication, a common web services standard. Once access is established, Registry Direct can query the EHR for data and build a GWTG-compatible extract. Data abstractors can then review the data and upload it to the GWTG online registry.
Patient health information is secured by Microsoft Azure, and Nordic can work with organizations to set up their data environment at no extra charge.
Media Contact
Scott Gierman
[email protected]Posted 9.13.2019 -
Phynd, Provider Information Management Leader, Joins CHIME as Foundation Member
DALLAS, TX – September 17, 2019 – Phynd Technologies is pleased to announce that it has become a member of the College of Healthcare Information Management Executives (CHIME) Foundation. As a CHIME Foundation member firm, Phynd will play a vital role in CHIME’s continuing education efforts and have opportunities to interact with leading healthcare Chief Information Officers, Chief Medical Information Officers, and other executives and thought leaders.
“We see great synergies between Phynd’s unique ability to support health systems’ provider and location information needs, and the mission of CHIME’s membership,” says Scott Joslyn, Senior Vice President and Chief Information Officer for MemorialCare Health System (Orange County, CA), and a member of the Phynd Advisory Board.
“Health system CIOs are supporting consumerism and value-based care initiatives by deploying digital platforms and applications. Phynd is a required building block for these initiatives to be successful, as it uniquely serves up curated data for a better provider search for patients, care coordinators, operating teams, and payors,” said Joslyn.
“CHIME is the leading education forum for health system executives,” said Tom White, CEO of Phynd. “We are pleased to have the opportunity to collaborate with and support CHIME’s objectives.”
About Phynd Technologies, Inc.
Phynd 360 is a provider information management platform that serves as the central hub for your providers – their locations, networks, health plans and clinical expertise and the digital teams that support the data.Phynd dynamically serves up your provider information in a personalized web/mobile experience, continuously sharing updates with EHRs and other systems via an easy-to-deploy, modern API. Health systems using Phynd enjoy an improved consumer experience, increased utilization, more efficient patient access, registration, scheduling, reduced claim delays and data administration, and more efficient marketing and management of clinical networks.
Phynd clients include Yale New Haven Health System, Duke Health, UNC Health Care, University of Michigan, Orlando Healthcare, Kettering Healthcare, UC Irvine Health, and Houston Methodist. Phynd is an Epic App Orchard member. The Phynd 360 Platform is powered by Amazon Web Services. Learn more at www.phynd.com.
About CHIME Foundation
The College of Healthcare Information Management Executives (CHIME) Foundation is a non-profit organization composed of select healthcare IT companies and professional services firms. CHIME Foundation members benefit from the unique opportunity to partner and collaborate with CHIME member chief information officers. The CHIME Foundation provides and participates in educational initiatives and programs that serve the professional development needs of CHIME and CHIME Foundation members. These initiatives and partnerships advance the strategic and innovative applications of healthcare information technology.About CHIME
The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information offices (CMIOs), chief nursing information officers (CNIOs) and other senior healthcare IT leaders. With more than 2,500 members in 51 countries and over 150 healthcare IT companies and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and healthcare in the communities they serve. For more information, please visit chimecentral.org.Media Contact
Keith Belton
[email protected]Posted 9.12.2019 -
Provincial Health Services Authority Signs Agreement With Vocera for Care Team Communication Across British Columbia
SAN JOSE, CA – September 11, 2019 – Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that it has entered into a three-year agreement with Provincial Health Services Authority (PHSA). This agreement is a contracting vehicle that outlines terms and conditions for delivering, installing and supporting Vocera solutions in clinics, hospitals, and specialty health centers across British Columbia.Vocera is used in more than 100 healthcare facilities in all six health authorities of British Columbia. Nurses, physicians, and other care team members use the hands-free Vocera Badge, the Vocera smartphone application, or a combination of both to communicate and collaborate. Proven to reduce steps and save time, Vocera technology enables mobile workers to connect with the right person, group and information quickly. Using the Vocera system, clinicians don’t need to worry about remembering phone numbers, names, or who is on call. They simply text or say a specific group or individual role.
Additionally, Vocera solutions integrate with more than 140 clinical systems, including electronic health records, nurse call systems, physiologic monitors, ventilators and real-time location systems. This interoperability helps improve staff response times, patient care, safety and experience.
“Vocera is proud to collaborate with PHSA for care team communication across British Columbia,” said Brent Lang, president and CEO of Vocera. “Effective communication supports a consistent, secure and seamless experience for patients and care teams.”
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera offers the leading platform for improving clinical communication and workflow. More than 1,850 facilities worldwide, including nearly 1,600 hospitals and healthcare facilities, have selected our clinical communication and workflow solutions. Care team members use our solutions to communicate and collaborate with co-workers by securely texting or calling, and to be notified of important alerts and alarms. They can choose the right device for their role or task, including smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. Interoperability between the Vocera Platform and more than 140 clinical and operational systems helps reduce alarm fatigue; speed up staff response times; and improve patient care, safety, and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear power facilities, schools, libraries, retail stores, and more. Vocera solutions make a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at http://www.vocera.com and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Shanna Hearon
Vocera Communications, Inc.
669.999.3368
[email protected]Posted 9.11.2019 -
20+ Year Cerner Strategic Implementation Leader, Jeff Maris, Joins Pivot Point Consulting’s National Cerner Team
NASHVILLE, TN — September 11, 2019 — Pivot Point Consulting is excited to announce the addition of Jeff Maris to lead its Cerner Strategic Implementation and Partnerships team. Maris brings two decades of experience with Cerner—leading both sales and delivery as a Technology Sales Executive who expanded Cerner’s CareAware business and as a Technical Implementation Leader representing the Technical Engagement Leader community.
Pivot Point Consulting has been providing healthcare solutions for Cerner implementation, support, upgrade or long-term training programs for 8+ years—with Cerner experts who can step in at any stage to help drive user engagement, improve workflow and fulfill business goals through advisory, optimization, implementation and managed services.
Maris will join Pivot Point Consulting’s national Cerner team to drive strategy, implementation excellence and business development.
“As one of the most seasoned Cerner professionals in the industry, his years of experience and broad knowledge of the healthcare industry will complement our firm’s history of consistent, high quality Cerner services,” said Rachel Marano, Managing Partner and Co-Founder.
About Pivot Point Consulting, a Vaco Company
Pivot Point Consulting enables healthcare organizations to realize the most value from their technology and data through their KLAS ranked advisory, implementation/optimization, managed services and talent solutions.The company provides strategy and consulting services for providers, payers and life sciences organizations – with roughly 400 consultants serving 85+ clients across the United States. Pivot Point Consulting has earned many industry and workplace quality awards including: Top three Best in KLAS for HIT Implementation and Support for four years running (2015, 2016, 2017 and 2018), Highest Rated Vendor in KLAS Implementation Services in the Select Category (July 2017), #1 in KLAS for Epic Consulting in the Select Category (2016), #9 in Modern Healthcare’s Best Places to Work in 2016.
For more information about Pivot Point Consulting, visit http://www.pivotpointconsulting.com. Follow us on LinkedIn.
Contact Author
Emily Brock
Pivot Point Consulting, a Vaco Company
(800) 381-9681
[email protected]Posted 9.11.2019 -
CHIME Innovation Forms 5G Committee and Expands Advisory Board with 2 Industry Leaders
ANN ARBOR, MI, Sept. 11, 2019 – The College of Healthcare Information Management Executives (CHIME) has formed a 5G Committee through CHIME Innovation to serve as thought leaders on 5G and help guide the development of a new educational event that will focus on 5G’s impact on healthcare. Shafiq Rab, MD, chair of the CHIME Board of Trustees, a CHIME Innovation Advisory Board member and senior vice president and CIO at Rush University Medical Center, will chair the committee.“CIOs are in a position to drive the conversation about 5G’s role in healthcare and make sure that we use this technology to benefit our patients and our communities,” Rab said. “The 5G Committee will look at the opportunities that 5G offers and identify what needs to be in place to maximize 5G across healthcare.”In addition to Rab, committee members include:- Cara Babachicos, senior vice president and CIO at South Shore Hospital
- Jonathan Fritz, JD, executive director of CHIME Innovation
- Deborah Gash, vice president and CIO at Saint Luke’s Health System
- John Glynn, executive vice president and CIO at Rochester Regional
- John Kravitz, corporate CIO at Geisinger Health System
- Mimi Taylor, corporate vice president and CIO at Baptist Health South Florida
The committee, which is still accepting members, will help shape a new educational event that will be held through CHIME Innovation, tentatively scheduled for 2020. The 5G Committee is supported by the CHIME Innovation Advisory Board. Maria Lensing, vice president of Global Healthcare Solutions at AT&T Business, and Ricky Caplin, CEO of The HCI Group, a Tech Mahindra Company, have recently joined the CHIME Innovation Advisory Board and will provide guidance to the 5G program and other CHIME Innovation initiatives. In addition, AT&T Business and The HCI Group are CHIME Innovation North American Partner companies and will collaborate with CHIME Innovation to provide support as the 5G program expands.“CHIME Innovation is committed to bringing innovative thinkers together to share ideas and learn from each other,” Fritz said. “Under the 5G Committee’s guidance, we expect to be a leading voice for the industry and offer an exciting program that will be educational for innovation and information executives in provider organizations and industry. We are thrilled to have Maria and Ricky involved, too. They have a wealth of practical experience, knowledge and a broad world view that will inform our near- and long-term plans.”More information about CHIME Innovation is available here.About CHIMEThe College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 2,900 members in 56 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org.ContactCandace StuartDirector of Communications and Public Relations, CHIME734.665.0000Posted 9.11.2019 -
Metro Health – University of Michigan Health Uses Vocera Solution to Save Time and Brain Cells
Smartphone app helps improve physician communication and accelerate stroke treatment
SAN JOSE, CA – September 10, 2019 – Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Metro Health – University of Michigan Health has improved its stroke time to treatment from 53 to 29 minutes, in part through Vocera technology.Teams of specialty physicians are using the Vocera communication application on smartphones and computers to connect and collaborate quicker and more efficiently with emergency medical services (EMS), neurology, radiology, nursing, the laboratory and pharmacy. Before the ambulance even arrives at the hospital’s emergency department (ED), the right people have already been activated and the life-saving drugs are readily available.
“Saving time is critical to saving brain cells and saving lives. The reduction in our door-to-needle time translates to roughly 48 million brain cells being saved,” said Dillon Fassett, Process Improvement Coordinator of Metro Health’s Comprehensive Stroke Center. “This communication process has affected nearly every single patient we have treated.”
The high impact communication process was co-designed by Metro Health physicians and IT leaders in partnership with external EMS crews to improve care and outcomes for stroke patients. Using the secure communication app on their smartphones, paramedics send pre-arrival notifications with contextual patient information, such as name, age, medical record number, and state of health, to members of the hospital’s stroke team.
“Better communication enables our care teams to provide higher levels of care and leads to better outcomes, which is why we are all here,” said Thomas Fantin, Vice President of Information Technology at Metro Health. “We are grateful to have a communication tool like the Vocera solution. It helps us stay connected in real time, move people and resources faster, and provides greater collaboration for physicians who might not even be in the hospital.”
More efficient communication has also improved the hospital’s median door-to-groin time, which went from 114 to 84 minutes, and the median door-to-recanalization decreased from 148 to 125 minutes. When stroke occurs because of large vessel blockage, faster restoration of blood flow to organs and tissues leads to better outcomes for the patient.
Because of these stats and many other improvement initiatives, Metro Health was the first health system in the Grand Rapids area to attain HIMSS Level 7 status, the most prestigious distinction in the use of electronic medical record technology to improve patient care.
“The sophisticated use of healthcare technology puts Metro Health in elite company,” said Brent Lang, president and CEO at Vocera. “We are very proud to support this innovative University of Michigan Health affiliate and help its care teams inside and outside the hospital save valuable time to improve the lives of their patients.”
Use of Vocera technology supports many clinical workflows at Metro Health. The hospital recently started using it in virtual medicine processes. Clinicians use the Vocera smartphone app to notify physicians at the University of Michigan when telemedicine consults are needed for patients in the ED and ICU. Reading the text message, which may include images, vital signs and other contextual information, physicians can do a pre-assessment on the patient before the video consultation.
About Metro Health – University of Michigan Health: As an affiliate of University of Michigan Health, Metro Health provides a world-class system of leading-edge healthcare services with its patient-centric, holistic approach. The 208-bed hospital anchors Metro Health Village in Wyoming, Michigan, serving more than 250,000 patients annually. More than 61,000 emergency patients are treated each year at the hospital, a Verified Level II Trauma Center. Primary and specialty care services are provided at 30 locations throughout West Michigan. More than 500 staff physicians provide state-of-the-art treatment for a full array of health needs, including for cancer, heart and vascular disease, stroke and trauma. As a certified Comprehensive Stroke Center and accredited Chest Pain Center, Metro Health provides specialty services that include neurosciences, pulmonology, gastroenterology, cardiology, endocrinology, OB/GYN, bariatrics, orthopedics, pediatrics and wound care. In 2018, Metro Health was the only Grand Rapids area hospital included among the “101 Best and Brightest Companies to Work For” by the National Association of Business Resources. The hospital is committed to promoting health and wellness through the Metro Health Hospital Foundation, Live Healthy community outreach classes and educational programs. For more information visit www.metrohealth.net, follow us on Twitter @MetroHealthGr and like the hospital on Facebook.com/MetroHealth
About Vocera
The mission of Vocera Communications, Inc. is to simplify and improve the lives of healthcare professionals and patients, while enabling hospitals to enhance quality of care and operational efficiency. In 2000, when the company was founded, we began to forever change the way care teams communicate. Today, Vocera offers the leading platform for improving clinical communication and workflow. More than 1,850 facilities worldwide, including nearly 1,600 hospitals and healthcare facilities, have selected our clinical communication and workflow solutions. Care team members use our solutions to communicate and collaborate with co-workers by securely texting or calling, and to be notified of important alerts and alarms. They can choose the right device for their role or task, including smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. Interoperability between the Vocera Platform and more than 140 clinical and operational systems helps reduce alarm fatigue; speed up staff response times; and improve patient care, safety, and experience. In addition to healthcare, Vocera is at home in luxury hotels, aged care facilities, nuclear power facilities, schools, libraries, retail stores, and more. Vocera solutions make a difference in any industry where workers are on the move and need to connect instantly with team members and access resources or information quickly. In 2017, Vocera made the list of Forbes 100 Most Trustworthy Companies in America. Learn more at http://www.vocera.com and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
Shanna Hearon
Vocera Communications, Inc.
669-999-3368
[email protected]Posted 9.10.2019
