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Preparing to Host a Focus Group
10.16.2019
Christopher Hargrett, Membership Associate

CHIME19 Fall CIO Forum is just around the corner and the in-person focus groups are a major component at this event.

Focus groups are a great opportunity to receive valuable feedback from the CHIME members, who are the highest-ranking IT executive in a healthcare provider or payer organization. Sessions are intended to be educational and interactive and not a “sales pitch” of products and services.

Throughout the years, multiple resources have been shared through the CHIME website, webinars and Insight articles that highlight how Foundation partners can prepare to host a focus group session, whether it is online or in-person. Here are a few of those resources mentioned below.
- Holding a Focus Group – Your Questions Answered (webinar presentation)
In addition, here are some valuable tips for leading successful focus groups:

Have an “internal agenda.”
A stated goal and objective to attendees at the start of the focus group can help you meet your session’s objectives and help the CIOs guide the discussion, ensuring you are getting what you need from them.

Understand your audience.
Don’t get too techy or you might lose your audience. Keep the discussion focused on one topic or a range of topics that are engaging.

Employ “active listening.”
Reflect answers back to your participants. Attendees want to know they’re being heard and understood, that their opinions are valued.

Utilize the group dynamic.
Create an environment that will encourage discussion between participants. This generates lots of thoughtful ideas. Cyndi Cahill, senior vice president of Atos Digital Health, recently presented a session on Conducting an Engaging Partner Conversation at CPES18. Cahill suggests, “Have your audience interact with each other. You can be the conductor, let them create the music.”

The fall focus groups will be held Monday and Tuesday, Nov. 4 and 5, at the JW Marriott Phoenix Desert Ridge Resort & Spa.

More Foundation Insight:
Posted 10.16.2019
Fall Forum Offers Formal and Informal Educational and Networking Opportunities
10.16.2019
Cletis Earle, CHCIO, Chair, Foundation Board; SVP & CIO, Information Technology Kaleida Health

The 2019 CHIME Fall CIO Forum is fast approaching, and as your Foundation Board chair I am looking forward to the opportunity to give an update during the forum on the gains we have made this year. I encourage you to use this opportunity to learn, meet members from CHIME and have frank discussions about their needs and your possible solutions.

The forum’s collegial atmosphere makes it unlike other conferences. The emphasis is on education, both formal and informal. Everyone is welcome to attend keynote addresses, sunrise sessions, track sessions and a newer program called Leadership from the Edge. CHIME also has scheduled breakfasts, lunches, dinners and networking receptions that are ideal for informal exchanges.

Foundation partners who arrive on Sunday can attend another program that is close to my heart, the Diversity and Inclusion Forum from 3 to 5:30 p.m. As chair of the Diversity and Inclusion Committee, I will introduce the event along with other members, and then we and attendees will explore topics like best practices and diversity training. Registration is available here.

Focus groups offer another chance to gain valuable knowledge and get to know CHIME members. The CHIME Foundation team provides many tips and resources to help our partners get the most from their focus groups. I have a few suggestions, too, offered from the perspective of a CIO.

First, focus groups are a wonderful opportunity for those of us in provider settings to help guide the direction of our industry. The focus group experiences that get us engaged and energized are the ones that seek our opinions, for instance about a product or a new direction the company is contemplating. On the flip side, focus group sessions that appear to be a sales pitch are likely to get a cool response and do little for building a long-term relationship.

Focus groups that bring in a mix of healthcare IT leaders from different regions and different types and sizes of organizations can prove to be enlightening – both for us, the participants, and for the focus group hosts. Hearing from organizations as varied as large academic healthcare systems to small and rural hospitals, or from similar types of organizations that are based in different areas of the country, can paint a broader picture of an issue or trend in healthcare.

It also helps to be flexible and open minded – that applies to participants and hosts alike. You never know where the discussion may take you, so be prepared for some surprises!

Please reach out to the CHIME Foundation team at [email protected] if you need anything in advance of CHIME19, and be sure to say hello once you are in Phoenix.

More Foundation Insight:
Posted 10.16.2019
CHIME Announces Officers, New Members for Board of Trustees
ANN ARBOR, MI, Oct. 11, 2019 – The College of Healthcare Information Management Executives (CHIME) is pleased to share new officer and membership announcements for the CHIME Board of Trustees.

The Board has selected officers for the 2021 Board, effective Jan. 1, 2021. Tanya Townsend, senior vice president and CIO at LCMC Health, as Board chair; David Chou, chief information officer at Luye Medical Group, as secretary; and Darren Dworkin, CIO and senior vice president of enterprise information at Cedars Sinai, as treasurer.

As announced previously, John Kravitz, senior vice president and corporate CIO at Geisinger Health System, will serve as your 2020 Board chair, effective Jan. 1, 2020. Sheree McFarland, Division CIO, West Florida Division at HCA, will serve as secretary and Rusty Yeager, senior vice president and CIO at Encompass Health, as treasurer. 2019 Board Chair Shafiq Rab, MD, will transition to the position of chair of the CHIME Foundation Board.

CHIME is pleased to announce the addition of three new members from CHIME and one representative from a CHIME Foundation firm to the CHIME Board of Trustees, effective Jan. 1, 2020. Joining the board will be:
- George (Buddy) Hickman, EVP, System Chief Information & Chief Analytics Officer (CIO/CAO), Albany Medical Center
- Daniel Nigrin, MD, SVP & CIO, CHCIO, Boston Children’s Hospital
- Sarah Richardson, VP of IT Change Management, OptumCare
- Ajay Kapare, VP of Marketing and Strategy, ELLKAY
“We are thrilled that Buddy, Daniel, Sarah and Ajay will join the board next year,” said CHIME Board Chair Shafiq Rab, MD. “They are all strong leaders who represent a diverse set of healthcare organizations. Buddy has deep experience as a CIO in an academic setting. Daniel is a physician as well as a trained medical informaticist. Sarah is driving change in her organization with her team- and relationship-building skills and Ajay offers very timely perspective on healthcare’s growing connectivity.”

CHIME President and CEO Russell Branzell said the Board of Trustees has been the driving force behind CHIME’s continued growth and prominence in the industry. “Our board members set the long-term vision for CHIME and are critical for our success,” Branzell said. “We are blessed to have so many exceptional leaders who are dedicated to transforming health and care around the world.”

Hickman is responsible for overseeing all informational technology, biomedical engineering and data analytics activities throughout Albany’s academic health science system, hospitals, physician faculty practice and medical college. At CHIME, he is a CIO Boot Camp faculty member and a Speakers Bureau faculty member. A member since 2001, his past positions include former CHIME Board chair, former CHIME Foundation Board chair and former CHIME Education Foundation Board chair. In 2012, he was named the CHIME-HIMSS John E. Gall Jr. CIO of the Year.

Nigrin is a practicing physician and researcher with training in medical informatics. He was appointed director of clinical computing at Boston Children’s in 2000 and CIO in 2001. In addition to his role as CIO, he is an assistant professor of pediatrics at Harvard Medical School, a senior member in the Children’s Hospital Informatics Program and a practicing member of Boston Children’s Hospital’s Division of Pediatric Endocrinology. He is board certified in pediatric endocrinology and medical informatics. He joined CHIME in 2001 and is a Speakers Bureau faculty member.

Richardson began her career in the hotel and casino industry in Las Vegas before transitioning to healthcare at the University Medical Center in Las Vegas. She worked for 10 years at HCA (Hospital Corporation of America) and was promoted three times, with her last position as Division CIO. At OptumCare, she focuses on developing innovative models of healthcare delivery that support coordinated care by building collaborative relationships across the continuum. She joined CHIME in 2010 and is a CIO Boot Camp faculty member, a Speakers Bureau faculty member and a CHIME Media Liaison.

Kapare develops and drives strategic industry, business and marketing relationships at ELLKAY and has participated in the Office of the National Coordinator for Health IT’s Meaningful Use and Health Care Policy meetings in Washington, D.C. His previous positions include head of marketing at CompuGroup Medical US, director of global marketing at Sunquest Information Systems and product manager for Sunquest’s Business Analytics and Radiology solutions.

About CHIME

The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 2,900 members in 56 countries and over 150 healthcare IT business partners and professional services firms, CHIME provides a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate; exchange best practices; address professional development needs; and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org .

Contact

Candace Stuart
Director of Communications and Public Relations, CHIME
734.665.0000
[email protected]
Posted 10.11.2019
Clearwater Executive Chairman Bob Chaput To Keynote Healthcare Internet of Things Conference

Cyber Risk Management Expert to Share Insight on Medical Device Security and Patient Safety at Invitation-Only Thought Leadership Summit

NASHVILLE, TN – October 10, 2019 – Clearwater, the leading provider of Enterprise Cyber Risk Management and HIPAA compliance software and consulting services for the healthcare industry, announced today that Executive Chairman Bob Chaput will be among the keynote speakers at the Cylera HIoT Security Executive Summit, taking place in Miami Beach, FL, October 17-18.

Designed to foster collaboration and innovation for the future of medical device security and patient safety, the invitation-only thought leadership summit will bring together Chief Information Officers (CIO) and Chief Information Security Officers (CISO) from several leading health systems across the country. Medical device security continues to be a major source of concern for the healthcare industry as the U.S. Food and Drug Administration and Department of Homeland Security issued a new warning on October 1 about cybersecurity vulnerabilities in operating systems that power a variety of medical devices¹.

Mr. Chaput’s address, titled “First, Do ‘Know Harm’,” will discuss the growing potential for patient harm due to the compromise of healthcare data, systems, and devices. He will discuss the regulatory requirements and enterprise risk management need for hospitals and health systems to take a more comprehensive and integrated approach to identifying, managing, and reducing cyber risk across the evolving healthcare IT ecosystem.

“The explosion of data, devices, and systems that are supporting healthcare delivery has created the unintended consequence of greater risk – risk not only of protected health information being exposed but also of care not being as accessible or as safe as we need it to be,“ Chaput said. “Patient lives may be at risk, for example, when a ransomware attack disrupts the availability of data and a provider is unable to deliver services. The first step in addressing cyber risk is engaging in a conversation about what cyber risks exist, the potential impacts to patients, and the steps that can be taken to develop a strong Enterprise Cyber Risk Management program.”

A leader who has a unique view of healthcare cybersecurity innovation, Mr. Chaput has been responsible for the associated regulatory compliance and security of some of the world’s largest healthcare networking and computing infrastructures over the course of his nearly 40-year career. He founded Clearwater in 2009 to help healthcare organizations gain a full understanding of all of their cybersecurity risks; that is, all the ways in which there can be a compromise of the confidentiality, integrity, and availability of any of their healthcare data, systems, and devices.

About Clearwater Clearwater is the leading provider of Enterprise Cyber Risk Management and HIPAA compliance software and consulting services for the healthcare industry. Our solutions enable organizations to gain enterprise-wide visibility into cybersecurity risks and more effectively prioritize and manage them, ensuring compliance with industry regulations. Clearwater’s IRM|Pro® software and consulting services help healthcare organizations to avoid preventable breaches, protect patients, and meet OCR’s expectations, while optimizing cybersecurity investments. More than 400 healthcare organizations, including 60 of the nation’s largest health systems and a large universe of business associates that serve the industry, trust Clearwater to meet their information security needs. For more information about Clearwater, please visit www.clearwatercompliance.com.

References:

[1] https://news.bloomberglaw.com/tech-and-telecom-law/u-s-warns-cybersecurity-flaws-could-impact-medical-devices

Media Contact
Kriste Goad | [email protected]

Posted 10.10.2019
October is Cybersecurity Month – Free Resources and Tools

Below are several free activities and tools available for you for the month of October which is Cybersecurity Awareness Month.

Webinar: Cybersecurity Information Sharing in Healthcare: Deciphering A Widely Misunderstood Policy Landscape.

Join us on Oct. 23 from 2-3:30 p.m. ET for a webinar that tackles common misunderstandings and perceptions separating fact from fiction around information sharing. The event is co-sponsored with the Health Sector’s Coordinating Council’s Joint Cybersecurity Working Group as part of Cybersecurity Awareness Month. Go here for more details. Go here to add this event to your calendar. Several feature our members!

Free Townhall (Virtual Option):

UChicago Medicine and the U.S. Department of Health & Human Services (HHS), including the Office for Civil Rights (OCR), will discuss the current cybersecurity threats we all face and how to best protect our patients, our institutions and ourselves. For information and to register, go here. A webinar (virtual) option will be available.

“405d” Resources (Cyber Best Practices):

What is “405d”? It is a joint public-private partnership that has created free resources and tools around a set of 10 best practices for providers tailored to those who are small, medium and large in size with varying levels of cyber sophistication. Go here for a list of webinars, blogs and videos.

Not a Member of the Health Sector Coordinating Council?

Join now – it’s free. It is a “coalition of industry associations and their members. It has been a platform for collaboration among healthcare industry leaders and the government for more than a decade to address the most pressing security and resiliency challenges to the healthcare sector as a whole.” By joining you will be able to participate in and have access to multiple free resources and lend your voice to protecting our sector. Several CHIME and AEHIS members are on the executive committee.

Go here to sign up

Posted 10.8.2019
SECTRA WINS RADIOLOGY PACS CONTRACT AT MARSHFIELD CLINIC HEALTH SYSTEM IN WISCONSIN

Shelton, CT – October 8, 2019 – International medical imaging IT and cybersecurity company Sectra (STO: SECT B) will install its award-winning PACS at the 7 hospitals and 50 plus outpatient clinics that comprise Marshfield Clinic Health System. The Sectra solution will provide consolidation of all radiology images on a single platform and allow for efficient remote reading by radiologists.

Marshfield Clinic Health System is the largest private group medical practice in Wisconsin with more than 1,200 providers operating out of 50 locations.

“I am very pleased to welcome Marshfield Clinic as a customer. Sectra’s solution is designed for health systems with geographically dispersed locations like Marshfield. The images will follow the patients and the physicians will have easy access to them, regardless of their physical location,” says Mikael Anden, President of Sectra, Inc.

In addition to Sectra PACS for diagnostic radiology, the multi-year contract signed in September will include Sectra Breast Imaging PACS for mammography workflow, advanced visualization tools and business analytics.

Sectra PACS is optimized for high production environments and supports the goal of shortened report turnaround times, enhanced result distribution workflows, and improved communication
between departments. It is a part of Sectra’s enterprise imaging offering, which provides a unified strategy for all imaging needs.

Experience Sectra’s solution at RSNA
Visit Sectra in booth #6113 at RSNA 2019 to learn more about the complete enterprise imaging offering, with Sectra VNA and our Best-in-KLAS PACS for radiology, pathology and cardiology at
its core. Explore how the solutions and latest innovations support radiologists in becoming more efficient and accomplishing more. For RSNA highlights and to book a demo, please visit http://medical.sectra.com/rsna.

About Sectra Imaging IT Solutions
With more than 25 years of innovation and 1,800 installations worldwide, Sectra is a leading global provider of imaging IT solutions that support healthcare in achieving patient-centric care. Sectra offers an enterprise imaging solution comprising PACS for imaging-intense departments (radiology, pathology, cardiology and orthopedics), VNA, and share and collaborate solutions. Read more about Sectra and why Sectra PACS is “Best in KLAS” for a sixth consecutive year at https://medical.sectra.com/.

Contact:
Andrea Sowitch, Vice President of Marketing
Sectra, Inc.
E-mail: [email protected]
Phone: 203 925 0899 ext. 268

Torbjörn Kronander, President and CEO
Sectra AB
E-mail: [email protected]
Phone: +46 705 23 5227

Posted 10.8.2019
Capsa Healthcare’s CareLink Nurse Workstations Integrate with Imprivata Medical Device Access and Imprivata OneSign®

October 7, 2019 – Capsa Healthcare is pleased to announce a collaboration with Imprivata®, the healthcare IT security company, and Coretek to integrate Imprivata Medical Device Access^TM and Imprivata OneSign® with Capsa’s CareLink Nurse Workstations.

The integration of CareLink and the Imprivata access management solutions enable care providers to securely access the CareLink workstation and EHR applications quickly and easily with a single badge tap. This technology eliminates the need to remember multiple passwords. Combining CareLink’s N-Sight Fleet Management with the Imprivata Identity and Access Management portfolio provides hospital IT with visibility into cart utilization, and centralized management of password and security settings.

“We’re excited to partner with Imprivata to integrate the leading secure identity and access management solutions with CareLink, our full-featured point-of-care mobile cart solution,” states Craig Rydingsward, VP of Sales, Acute Care at Capsa Healthcare. “The integrated solution now further maximizes the workflow advantages our customers gain with the CareLink platform, and with CareLink’s powerful N-Sight fleet management software, administrators can more effectively manage fleet performance and the ultimate value of their investment.”

“Today’s healthcare organizations are faced with the challenge of protecting the security and integrity of the information stored on and transmitted through connected healthcare devices without impeding on clinical productivity,” said Wes Wright, Chief Technology Officer at Imprivata. “By partnering with Capsa, we’re pleased to give our joint customers the ability to implement and enforce the security of sensitive workflows performed on CareLink Nurse Workstations, without affecting clinical workflows.”

Capsa Healthcare partnered with Coretek, a leading IT solutions provider, to develop a bridge between the CareLink Workstation and Imprivata Medical Device Access and Imprivata OneSign. “Coretek is excited to help deliver a solution that pairs two healthcare IT innovators, Capsa Healthcare and Imprivata. This targeted integration creates a highly secure, optimized clinician experience that delivers on the promise of making IT an enabler for better patient outcomes,” said Ron Lisch, President and CEO of Coretek Services.

The integrated solution will be demonstrated at the Capsa Healthcare Booth #219 and Imprivata Booth #129 at the annual Cerner Health Conference, October 7-9 in Kansas City, MO, and the Capsa Booth #1330 at the ANCC National Magnet Conference, October 10-12 in Orlando, FL.

About Capsa Healthcare
Capsa Healthcare is a worldwide leader in developing and delivering innovative healthcare solutions for a wide spectrum of care providers. With 50+ years of experience, Capsa Healthcare offers a unique ability to meet the demands of diverse healthcare environments and offers a broad range of products including medication carts, medical carts, point-of-care carts, and pharmacy automation solutions. Headquartered in Portland, OR, Capsa Healthcare has over 400 employees with management, sales, and production offices throughout the world. To learn more, visit www.capsahealthcare.com or call 800-437-6633.

About Imprivata
Imprivata, the healthcare IT security company, provides healthcare organizations globally with a security and identity platform that delivers ubiquitous access, positive identity management, and multifactor authentication. Imprivata enables healthcare securely by establishing trust between people, technology, and information to address critical compliance and security challenges while improving productivity and the patient experience. For more information, please visit www.imprivata.com.

About Coretek
Coretek Services is a leading IT solutions provider focused on Digital Transformation, Cloud, and Security based solutions that create agile, secure infrastructure platforms for its customers. We deliver our technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design. Focused Solutions & Managed Services offerings for Medium to Large Healthcare providers while supporting advanced Clinical Workflows experience continues to be a strategic focus for Coretek.

Capsa Healthcare Media Contact:
Liz Delp, Sr. Marketing Manager
614-729-8012
[email protected]

Imprivata Media Contact:
Kerry Pillion
781-761-1452
[email protected]

Posted 10.7.2019
Health Records on iPhoneⓇ Available to Consumers Enrolled in MEDITECH’s Patient Portal

MEDITECH offers another simple and secure way to provide consumers with access to their health data

October 3, 2019. Enterprise Health Record (EHR) vendor MEDITECH supports Health Records on iPhone, which brings together hospitals, clinics, and the existing Apple Health app to make it easy for consumers to see their available medical data from multiple providers whenever they choose.

“Engaging patients, driving consumer satisfaction, and delivering patient-centric care are the utmost priorities at MEDITECH,” said Howard Messing, CEO. “With health information from MEDITECH now available via Health Records on iPhone, consumers are provided one convenient, comprehensive record, enabling them to take a more proactive role in managing their own wellness.”

Previously, patients’ health records were held in multiple locations, requiring consumers to log into each care provider’s website and piece together the information manually. Apple worked with the healthcare community to take a consumer-friendly approach and created Health Records based on FHIRⓇ (Fast Healthcare Interoperability Resources), a standard for transferring electronic health records.

Now, consumers will have health information from participating institutions organized into one view, covering allergies, conditions, immunizations, lab results, medications, procedures, and vitals, and will receive notifications when their data is updated. Health Records data is encrypted and protected with the user’s iPhone passcode, Touch ID, or Face ID.

MEDITECH customers Grand View Health (Sellersville, PA), Hancock Regional Hospital (Greenfield, IN), and Doylestown Hospital (Doylestown, PA) are leading the way in offering their communities access to their health information through Health Records on iPhone. MEDITECH intends to make this functionality accessible across all its EHR platforms, with its inaugural version in 6.0 and Expanse.

Learn more about how MEDITECH is empowering consumers with Health Records on iPhone. Also, visit https://www.apple.com/healthcare/health-records/ for more information.

Contacts

Liz Carroll
Manager, Public Relations and Media Relations
MEDITECH
781-774-3297
[email protected]

Posted 10.3.2019
News of Note
10.03.19
By Candace Stuart, Director, Communications & Public Relations

CHIME’s Leslie Krigstein discusses telehealth on virtual panel: Vice President of Congressional Affairs Leslie Krigstein participated on a virtual panel on Oct. 1 that was hosted by Healthcare Now Radio. Watch the panel in action here.

Opioid Task Force members highlight a patient safety issue in an op-ed: Liz Johnson and Bill Spooner, co-chairs of the Opioid Task Force’s Policy Subcommittee, published an op-ed in Health Data Management that outlines patient safety risks from misaligned policies and describes ongoing efforts to work with Congress to correct the issue. The article is available here.

Hear what alumni have to say about boot camp: Are you curious about the CHIME CIO Boot Camp and what alumni and faculty have to say about it? Listen to this segment of Coffee with Chime featuring members Sarah Richardson and Julie Castongia.

More Inside CHIME:
Posted 10.3.2019
Theresa Meadows Receives 2019 Federal Public Policy Award for CIO Leadership
10.03.19
By Candace Stuart, Director, Communications & Public Relations

Theresa Meadows, senior vice president and CIO at Cook Children’s Health Care System and co-chair of an influential federal cybersecurity task force, was named winner of the 2019 Federal Public Policy Award for CIO Leadership on Sept. 26. The award is given annually to a CHIME member who has demonstrated leadership in educating Congress and administration officials at the federal level about the value of health IT and its role in patient care.

Meadows is a former CHIME Board of Trustees member, co-chair of the Health and Human Services (HHS) Healthcare Cybersecurity Task Force, vice chair of the Sector Coordinating Council Cybersecurity Working Group and a member of the Malcolm Baldrige Board of Overseers. Under her leadership, the task force researched and made recommendations for improving the healthcare sector’s cybersecurity, which were then published in a 2017 report. As vice chair of the working group, she is leading efforts to provide resources that allow organizations to carry out those recommendations.

The 2019 Federal Public Policy Award for CIO Leadership was announced in conjunction with National Health IT Week and will be presented during the 2019 CHIME Fall CIO Forum, which will take place Nov. 3-6 in Phoenix. Read CHIME’s announcement here.

More Inside CHIME:
Posted 10.3.2019
Clinical Informatics: The Fourth in a Series Highlighting Fall Forum Tracks
10.03.19
Steve Stanic, CHIME Planning Committee Chair, VP/CIO at Mississippi Baptist Health System

The track sessions at the 2019 CHIME Fall Forum provide a rare opportunity to learn from our peers. This year CHIME will offer four tracks: Strategy & Leadership; Business & Care Transformation; Emerging Issues in Healthcare & Health Information Technology; and Clinical Informatics. Here is the program for Track D: Clinical Informatics. Track A: Strategy & Leadership is available here; Track B: Business & Care Transformation here; and Track C: Emerging Issues in Healthcare & Health Information Technology here.

Monday, Nov. 4, 2:45-3:30 p.m.

Data Governance and the Data and Information Lifecycle Management

The presenters will take a deep dive into the widespread adoption of health IT tools such as EHRs to capture clinical and financial data to support care providers and operations. Organizations are struggling with how to explain the need for a coordinated strategy and effort for taking data from raw collection to true value and outcomes. They will share the approach at BJC HealthCare, a 15-hospital health system, and explore the development of a data and information lifecycle model, as well as a patient information flow model, which were part of BJC’s restructuring efforts. Defining the data and information lifecycle sets the stage for a look at the outcomes of reinvigorating data governance efforts and the overall data enterprise strategy.

Learning Objectives
- Attendees will learn an approach for describing data as an asset, based on patient data flow and the data and information lifecycle
- Attendees will learn how to apply specific tools and processes bringing vision into reality within a healthcare organization
- Attendees will learn the foundation framework of the data and information lifecycle
Nicci Cosolo, Director, Solutions, emids

Keith Woeltje, MD, Vice President and CMIO, BJC Healthcare

Monday, Nov. 4, 4-4:45 p.m.

Data-Driven Process Redesign Reduces Complications and Improves Quality in Joint Replacements

Focused on the Institute of Healthcare Improvement Triple Aim of improving the quality of care, reducing the cost of providing care and providing a great patient experience, Thibodaux Regional Medical Center in Louisiana leveraged its enterprise data warehouse and analytics applications to identify its most costly and widely variable processes. This led to a Total Hip (THA) and Total Knee (TKA) Arthroplasty care improvement initiative that earned a national patient safety award. Using a collaborative, evidence-based approach, Thibodaux Regional established new standard care processes, created an educational program, redesigned order sets and workflows and deployed a joint replacement analytics application. As a result, the organization reduced complications by 76.5 percent, reduced length of stay by 38.5 percent for TKA and 23.3 percent for THA and lowered costs by $815,103 in less than two years.

Learning Objectives
- Identify the patient-safety and care-quality reasons why Total Hip (THA) and Total Knee (TKA) Arthroplasty processes need to be examined at any healthcare organization
- Explain how care variation can lead to greater costs, higher risk of surgical complications and decreased patient satisfaction
- Describe how analytics tools help identify care process variation and uncover opportunities for improvement
- Summarize how to develop a cross-functional team to address care variation and transform care processes toward greater standardization and efficiency
- List how data analytics applications providing real-time insight can help teams track progress while identifying and overcoming obstacles
Bernie Clement, CIO, Thibodaux Regional Medical Center

Amanda Rich, Vice President of Professional Services, Health Catalyst

Ryan Smith, Senior Vice President of Client Engagement, Health Catalyst

Tuesday, Nov. 5, 2:45-3:30 p.m.

Doing More With Less – Let’s Marie Kondo Your Training Plan

Simply put, an engaged workforce is critical to deliver quality without waste. This presentation will describe how one organization transformed its onboarding and education processes to reduce the noise and help employees “find joy” in their learning. The presenters will share how they evaluated their previous program, how they measured success of the new program and what they were able to deliver to the organization as value-add by transforming this program.

Learning Objectives
- Understand how to prescribe your content delivery for different types of learners and for different types of information
- Be able to plan out staffing and rollout of a standard training program across all clinicians for your organization
- Be able to create a plan to transform your informatics from a walking helpdesk to strategic rounders helping to deliver value to patients across the health system through improved workflows
Robert Frieden, Vice President of Information Services and CIO, Genesis Health System

Polly Parrent, IT Executive, Genesis Health System

Tuesday, Nov. 5, 4-4:45 p.m.

Improving Population Health Through Enhanced Patient/Provider Engagement

In today’s fast paced world, the saying “it takes a village” has never been more true, especially in healthcare. Gone are the days of a 1:1 doctor/patient relationship. Now entire care teams assemble to improve outcomes and overall health for individuals and communities alike. Learn how University of Missouri Health Care (MU Health Care) has successfully engaged their patients, providers and care teams through the use of population health data and innovative technology to help their patients and communities thrive.

Learning Objectives
- Understand the journey to implementing a population health platform across the care continuum
- Identify opportunities to engage the care team and patients with relevant, timely, personalized population health data
- Realize the impact of an engaged care team in improved population health outcomes
Bryan Bliven, CIO, University of Missouri Health Care

Thomas Selva, MD, CMIO, University of Missouri Health Care

Editor’s note: The 2019 CHIME Fall CIO Forum will be Nov. 3-6 in Phoenix. More information about the forum, including all track sessions, is available here. To register, go here.

More Inside CHIME:
Posted 10.3.2019
CI2O Innovation Summit: A First-Person Account and Photos
10.03.19
By Yuri Campbell, Healthcare IT Strategist, United States Army Medical Center of Excellence

I attended a thought-provoking event hosted by CHIME in September that was a call to action. Omar Lateef, DO, CEO of Rush Medical Center, spoke about driving change from the top of the healthcare system. He emphasized gaining a clear understanding of the pain points felt by users and forming partnerships to make change that is meaningful.

Vijay Govindarajan presented a simple yet powerful Three Box Solution. He spoke about linear and non-linear shifts, and the careful balance that must be maintained in optimizing for the present, selectively disregarding old models from the past, and preparing for the future. VG also presented the best template for a one-page strategy architecture that I’ve ever seen.

Emily Melton outlined what venture capitalists look for when investing in digital health innovations. I also got to hear from Scott Powder, chief strategy officer for Advocate Aurora Health, on how his organization used a dual transformation model to prepare for disruption, while simultaneously optimizing core functions. He emphasized that innovation is about experimentation; fail fast to learn fast.

Hats off to the moderators: Jonathan Fritz, CFCHE, Russ Branzell, CHCIO, Tim Stettheimer, CHCIO, and Kali Durgampudi, CFCHE, for a great event.

Editor’s note: A photo gallery chronicling the Sept. 19-20 event is available here.

More Inside CHIME:
Posted 10.3.2019