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Lumeon Appoints Greg Miller as Chief Growth Officer
Miller brings decades of care transformation experience, supporting Lumeon’s mission to automate Care Ops as health systems focus on productivity and predictable outcomes
“We are thrilled to have Greg Miller join Lumeon’s team as our Chief Growth Officer,” said Robbie Hughes, Lumeon founder, and CEO. “Greg’s decades of experience in healthcare leadership and sales, along with his passion for improving care delivery, will serve Lumeon well and support our mission of helping U.S. health systems transform their care operations.”
Miller’s extensive career in the health IT industry has spanned clinical, administrative, and financial business transformation roles. Most recently, he served as Vice President of Industry Strategy for Healthcare & Life Sciences at Talkdesk. He has also worked with innovative healthcare IT vendors and consulting firms such as TSI, Healthlink, IBM, Picis, and Medicity (acquired by Health Catalyst). At Health Catalyst, he was Vice President of Strategy and International Market Development and led a consulting practice called Storyleaders for nine years. He began his career at Tufts Medical Center in Boston.
“I am excited to join the team at Lumeon in their crucial mission of improving care for patients and boosting provider productivity and efficiency for staff,” said Greg Miller. “Since the start of my career at Tufts Medical Center, we helped create the first clinical and financial decision support system in healthcare, and that work formed my passion for transforming care processes to enable consistent, quality care for every patient. Every day, this mission drives my work, and I look forward to helping healthcare providers achieve this through Lumeon’s innovative care automation and orchestration platform.”
About Lumeon
The leader in care journey orchestration, Lumeon delivers intelligent automation to transform how care is delivered – improving financial, clinical and human outcomes for health organizations, their care teams, and their patients.
Lumeon’s award-winning technology platform proactively navigates patients along a personalized adaptive care plan, by automating care processes, tasks, and adherence monitoring, providing actionable insights and augmenting care decisions, and coordinating care team communication and action to ensure seamless and predictable care delivery across every care setting.
Partnering with more than 70 innovative health organizations in the U.S. and Europe, Lumeon’s solutions address the needs of hospitals, payers, ambulatory care, and population health, empowering care teams to operate at the top of their license, reducing costs for providers, and creating the coordinated and convenient digital experiences that patients and care teams deserve – ensuring the right care every time for every patient.
Posted 2.10.2022 -
Jupiter Medical Center Selects Vocera Solutions to Improve the Healthcare Experience
Hospital unifies communication to increase the safety and well-being of patients, families, and care teams
Tuesday, February 8, 2022 SAN JOSE, Calif.–(BUSINESS WIRE)– Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Jupiter Medical Center selected Vocera solutions to further enhance team communication and collaboration across the 248-bed hospital. Hospital leaders selected Vocera solutions to achieve several clinical and operational objectives, including streamlining communication among clinicians, fostering patient and team safety, creating a quiet healing environment, and enhancing communication with patients’ families.
Implementation of Vocera technology will extend into the new 90,000-square-foot Jupiter Medical Center Surgical Institute slated to open in 2023 to meet growing volumes of surgical procedures.
“Unifying communication and collaboration from one vendor streamlines operations for our clinicians and IT professionals,” said Kevin Olson, Vice President and Chief Information Officer at Jupiter Medical Center. “It gives us flexibility on the devices we can use and minimizes the number of disparate technologies, which helps reduce the number of alerts, alarms, notification, and interruptions.”
The hospital is deploying the wearable Vocera Smartbadge and the Vocera Edge smartphone application to enable care team members to connect and communicate, send and receive secure messages, and manage patient-centric alert notifications. Contextual information is intelligently routed to a team member on their mobile device of choice or workstation via Vocera Engage, which integrates with more than 150 clinical and operational systems. Jupiter Medical Center will launch with the integration of its nurse call and electronic health record (EHR) systems with Vocera solutions to help reduce alarm fatigue and further enhance the five-star patient satisfaction they are known for.
“Standardized communication and system integration will increase satisfaction among our dedicated caregivers and ultimately enhance patient care,” Pamela Canter, RN, BSN, Vice President and Chief Nursing Officer at Jupiter Medical Center said.
Additionally, the hospital is implementing the Vocera Ease application in its Surgical Institute and the emergency department (ED) to enrich the patient, family, and care team experience. The cloud-based application enables nurses and other healthcare professionals to send secure texts, photos, and video updates during patient rounds to designated friends and families. Recipients of these personalized messages can respond to updates with three positive emojis, giving immediate feedback and support to caregivers. This technology supports Jupiter Medical Center’s commitment to keeping family members connected with hospitalized loved ones.
“Jupiter Medical Center cares deeply about the safety, well-being, and overall healthcare experience of the patients, families, employees, and the community it serves,” said Brent Lang, Chairman and CEO of Vocera. “We are very proud to partner with this compassionate, caring and innovative organization.”
About Jupiter Medical Center
Ranked #1 for safety, quality and patient satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the Treasure Coast region. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 5-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS). Outstanding physicians, state-of-the-art facilities, innovative techniques, and a commitment to serving the community enable Jupiter Medical Center to meet a broad range of patient needs. The region’s only independent, not-for-profit hospital, Jupiter Medical Center offers specialty concentrations in orthopedics and spine care; cancer care and oncology; heart and vascular care; neuroscience and stroke care; women’s and children’s services; urgent care; and other key areas. For more information, visit www.jupitermed.com.
About Vocera
The mission of Vocera Communications, Inc. is to improve the lives of healthcare professionals, patients, and families. Founded in 2000, Vocera provides clinical communication and workflow solutions that help protect and connect team members, increase operational efficiency, enhance quality of care and safety, and humanize the healthcare experience. More than 2,300 facilities worldwide, including nearly 1,900 hospitals and healthcare facilities, have selected Vocera solutions to enable their workforce to communicate and collaborate with co-workers and engage with patients and families. Mobile workers can choose the right device for their role or task, including smartphones or one of the company’s wearable communication devices, and use voice commands to easily reach people by name, role, or group. The hands-free Vocera Smartbadge was named to TIME’s list of the 100 Best Inventions of 2020. Vocera solutions can integrate with more than 150 clinical and operational systems, including electronic health records, nurse call systems, ventilators, physiological monitors, and more. In addition to healthcare, Vocera solutions are found in aged care facilities, veterinary hospitals, schools, luxury hotels, retail stores, power facilities, and more. Visit www.vocera.com to learn more and follow @VoceraComm on Twitter.
Vocera® and the Vocera logo are trademarks of Vocera Communications, Inc. registered in the United States and other jurisdictions. All other trademarks appearing in this release are the property of their respective owners.
View source version on businesswire.com: https://www.businesswire.com/news/home/20220208005515/en/
Shanna Hearon
Vocera Communications, Inc.
669-999-3368
[email protected]Posted 2.10.2022 -
Impact Advisors Receives 24th Best in KLAS Distinction in 15 Years; More Than Doubling Other Service Providers
CHICAGO (February 8, 2022) — Impact Advisors, a leading healthcare consultancy providing strategy, operations, revenue cycle, and technology services, was named No.1 Best in KLAS for Security & Privacy Consulting Services in the 2022 Best in KLAS: Software and Services Report, making it the firm’s 24th KLAS distinction, which is more than double other service providers. This recognition marks the 15th consecutive year the firm has been recognized by KLAS with awards in a variety of services, which is every year since its founding.
Top ranked for security and privacy services
The Best in KLAS Security & Privacy Consulting Services designation is reserved for consultants that help organizations assess, enhance, and develop security and privacy programs through technical or advisory work, which should result in a more secure and private environment. (i.e., security risk assessment, HIPAA privacy assessment, virtual/interim CISO, and penetration, vulnerability, network web application, security testing).
“Security continues to be a top priority for our clients, so we are excited to provide the high-quality services they need to keep their patients and families safe,” said Pete Smith, co-CEO and co-founder of Impact Advisors. “The proactive and actionable security services we offer follow leading healthcare best practices and industry standards, and our associates are some of the top experts in the industry. We are humbled by the comments from our clients and are proud they are seeing the value in our services.”
Impact Advisors received an A+ score in the categories of loyalty, operations, services, relationships, and value and out of those clients interviewed, 100 percent said the firm exceeded their expectations, and they would buy again.
A health system CIO client shared his experience from September 2021, “Over the years, we have tended to work with a lot of different security firms, and Impact Advisors is right at the top. We have had some good firms, poor firms and mediocre firms, but Impact Advisors did a thorough, accurate and timely assessment. All of those things are important when the board is interested in the results. Impact Advisors did a great job of explaining the results to the risk compliance committee. Engagements with other firms didn’t go as well, but our engagement with Impact Advisors went really well.”
15 years of KLAS recognitions
“This year’s recognition is especially important to our firm as we commemorate our 15-year anniversary and 15 years of receiving accolades from KLAS,” said Andy Smith, Co-CEO and co-founder of Impact Advisors. “We are honored that our clients continue to be highly satisfied with our partnership and services and we look forward to celebrating this achievement with our associates.”
Over the last 15 years Impact Advisors has received 24 KLAS Research recognitions including:
- Best Overall IT Services Firm (2012, 2013, 2014, 2015/2016, 2019)
- Best in KLAS: Security & Privacy Consulting Services (2021, 2022)
- Best in KLAS: HIT Enterprise Implementation Leadership (Large): (2018, 2019, 2020)
- Best in KLAS: IT Advisory Services (2008, 2009, 2010, 2012, 2015/2016)
- Best in KLAS: Clinical Implementation – Principal (2011, 2012, 2013, 2014)
- Best in KLAS: HIE Consulting (2012)
- Category Leader Award: Clinical Optimization (2017, 2018, 2019)
- Category Leader Award: Revenue Cycle Optimization (2018)
The Best in KLAS report recognizes software and services companies which excel in helping healthcare professionals improve patient care. All rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies to the healthcare IT industry the commitment and partnership that the top vendors should provide.
Best in KLAS recipients are recognized for their outstanding efforts to help healthcare organizations accomplish the quadruple aim: better outcomes, lower costs, improved patient experience, and improved clinician experience. Healthcare providers hold Best in KLAS vendors to the highest level of excellence.
Impact Advisors will attend the virtual Best in KLAS Awards Ceremony on March 14.
About Impact Advisors
Impact Advisors is a nationally recognized healthcare management consulting and technology services firm that is solving some of the toughest challenges in the industry by delivering strategic advisory, technology implementation and operational improvement services. Our comprehensive suite of strategic planning, digital health, clinical optimization and revenue cycle services spans the lifecycle of our clients’ needs. Our experienced team has a powerful combination of clinical, revenue, operations, consulting and information technology experience. The firm has earned several prestigious industry and workplace awards including Best in KLAS® for 15 consecutive years, Healthcare Informatics HCI 100, Crain’s Chicago Business Fast Fifty, as well as “best place to work” awards from: Modern Healthcare, Consulting Magazine, Becker’s Hospital Review and Achievers. For more information about Impact Advisors, visit www.impact-advisors.com.
Media Contact:
Karli Smith
Chartwell Agency
815-282-9976
Posted 2.10.2022 -
ROI Healthcare Solutions Recognized as Best in KLAS for 2022 ERP Implementation Services
ATLANTA, GA – February 8, 2022 – ROI Healthcare Solutions – KLAS just announced the 2022 Best in KLAS winners, and ROI is honored to receive the Best in KLAS award for the ERP Implementation Leadership with a score of 93.4. This honor is based on customer feedback around ROI’s partnership in ERP implementation leadership, implementation services, and business transformation for Cloud platforms across finance, supply management, HR/talent, and IT. This is the fifth KLAS recognition ROI has earned. ROI was previously recognized as Best in KLAS for Partial IT Outsourcing (2019 and 2021) and as the KLAS Category Leader for Business Solutions Implementation Services (2018 and 2019).
Over the past three years within the KLAS ERP Implementation Leadership category, 100% of our customers said they would buy from us again and that we exceeded expectations. Here are a few anonymous statements that ROI customers shared with KLAS:
- “ROI Healthcare Solutions is definitely a partner. We have meetings with an executive leader regularly, and we have really developed a great relationship with our project manager. That is sort of like the difference between a caregiver who really cares about a person and someone who just does the job. We feel like our project manager cares about how well things go for us personally. If we were to call them 10 years from now, they would jump in and help us. If I needed something from ROI Healthcare Solutions, I can call or even text anytime. If there were something urgent, I could call them at 3 a.m. When we have had issues, they have been heard.” – Manager @ Healthcare Customer, September 2021 (KLAS ERP Implementation Leadership)
- “ROI Healthcare Solutions is very good. They have done a great job of coming in and understanding our environment, digging through it, and creating a plan for a better way to do things. ROI Healthcare Solutions found the flaws and helped us work on a plan. ROI Healthcare Solutions must have asked themselves why we built things the way we did. They quickly stood in front of the room with the executives and HR folks and instilled confidence in us that they knew how to fix it. We are trying to turn the leash over to ROI Healthcare Solutions. We are very impressed with their expertise and ability to guide us through things.” – CIO @ Healthcare Customer, October 2020 (KLAS ERP Implementation Leadership)
Hear what Adam Gale, CEO of KLAS Research, had to say about the Best in KLAS recognition: “Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS. They know that sharing their perspective helps vendors to improve and helps their peers make better decisions. These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry. The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms. Vendors who win the title of Best in KLAS should celebrate and remember that providers now accept only the best from their products and services. The Best in KLAS award serves as a signal to provider and payer organizations that they should expect excellence from the winning vendors.” – Adam Gale, KLAS President
The full listing of this year’s Best in KLAS recipients is published in the 2022 Best in KLAS Report.
About ROI
ROI Healthcare Solutions is a trusted healthcare IT and process transformation partner, founded in 1999. ROI cultivates trusted partnerships with clients, saving them time and money, creating clinical, operational, and financial excellence through EHR and ERP healthcare IT transformation. ROI offers industry-centric project management, consulting, and implementation, optimization, support, and resourcing services. ROI’s leadership is committed to delivering quality services with highly engaged team members to clients who appreciate long-term partnerships. For more information, visit https://roihs.com/.
About KLAS Research
KLAS has been providing accurate, honest, and impartial insights for the healthcare IT (HIT) industry since 1996. The KLAS mission is to improve the world’s healthcare by amplifying the voice of providers and payers. The scope of our research is constantly expanding to best fit market needs as technology becomes increasingly sophisticated. KLAS finds the hard-to-get HIT data by building strong relationships with our payer and provider friends in the industry. https://klasresearch.com/
Press Contact:
Jessica Spencer – Director, Marketing
ROI Healthcare Solutions
(678) 270-2867 | [email protected]Posted 2.10.2022 -
Fortified Health Security Named 2022 Best in KLAS for Security & Privacy Managed Services
Confirms healthcare cybersecurity partner’s commitment to helping hospital and health systems protect and improve patient care
FRANKLIN, Tenn. – February 8, 2022– Fortified Health Security, Healthcare’s Cybersecurity Partner® (“Fortified”), today announced that they have been named 2022 Best in KLAS for Security & Privacy Managed Services with a score of 92.7, Fortified’s highest KLAS score to date. The award was announced in the 2022 Best in KLAS: Software & Services Report, which is based on the feedback of thousands of providers and collected by healthcare industry analysts at KLAS Research throughout the previous year.
“We are honored to be Best in KLAS 2022 for Security & Privacy Managed Services as it validates our progress in strengthening the cybersecurity posture of healthcare,” said Dan L. Dodson, CEO of Fortified Health Security. “Achieving this prestigious award would not be possible without the commitment of all our associates and the loyal partnerships we create with the hundreds of health systems we serve. While this award validates our work to date, it only inspires us to continue raising the bar in protecting patient data.”
The 2022 Best in KLAS for Security & Privacy Managed Services is a new category highlighting the increased importance of cybersecurity in the healthcare setting and encompasses engagements in which all or part of an organization’s security or privacy program is outsourced and managed by a third-party firm.
“Each year, thousands of healthcare professionals across the globe take the time to share their voice with KLAS. They know that sharing their perspective helps vendors improve and helps their peers make better decisions,” said Adam Gale, KLAS CEO. “These conversations are a constant reminder to me of how necessary accurate, honest, and impartial reporting is in the healthcare industry. The Best in KLAS report and the awards it contains set the standard of excellence for software and services firms. An excellence that provider organizations should now come to expect from this year’s winners.”
The Best in KLAS report recognizes software and services companies who excel in helping healthcare professionals improve patient care, and all rankings are a direct result of the feedback of thousands of providers over the last year. A Best in KLAS award signifies the commitment and partnership top vendors should provide to the healthcare IT industry.
To review Fortified Health Security’s KLAS performance data and explore comments from Fortified clients, please visit www.KLASResearch.com.
About Fortified Health Security
Fortified is Healthcare’s Cybersecurity Partner® – protecting patient data and reducing risk throughout the healthcare ecosystem. As a managed security service provider, Fortified works alongside healthcare organizations to build tailored programs designed to leverage their prior security investments and current processes while implementing new solutions intended to reduce risk and increase their security posture over time. Fortified’s high-touch engagements and customized recommendations maximize the value of investments and result in actionable information to help reduce the risk of cyber events.
For more information, contact [email protected], (615) 600-4002 or visit FortifiedHealthSecurity.com.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of health professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends and statistical overviews. The research directly represents the provider voice and acts as a catalyst for improving vendor performance. Follow KLAS on Twitter and learn more on the KLAS website.
Press contact information:
Tom Testa
617-872-0184
Posted 2.10.2022 -
336 STAKEHOLDERS SEEK LEADERSHIP FROM CONGRESS TO CREATE PERMANENT COMPREHENSIVE TELEHEALTH REFORM
WASHINGTON, DC, Jan. 31, 2022 – Today, 336 organizations sent a letter to Congress urging their leadership in facilitating a pathway to comprehensive permanent telehealth reform that would provide certainty to patients and our nation’s healthcare providers while providing sufficient time for Congress and the administration to analyze the impact of telehealth on patient care. The letter was co-led by the Alliance for Connected Care, American Telemedicine Association (ATA), College of Healthcare Information Management Executives (CHIME), Consumer Technology Association (CTA), Executives for Health Innovation (EHI), Health Innovation Alliance, HIMSS, Partnership to Advance Virtual Care, and the Personal Connected Health Alliance (PCHAlliance).
While the Biden Administration may elect to extend the COVID-19 public health emergency (PHE), the fact that the PHE determination must be renewed every 90 days and could end later this year is creating significant uncertainty for the U.S. healthcare system. The letter calls for Congress to advance permanent telehealth reform focused on the following specific priorities:
- Authorize the continuation of all current telehealth waivers through December 31, 2024;
- Require HHS to complete all feasible evaluations related to telehealth by fall 2023 and combine findings into a single overarching dashboard with recommendations to inform permanent telehealth legislation by Congress; and
- Pass permanent, evidence-based telehealth legislation for implementation in 2024.
Virtual care is now a fundamental part of the U.S. healthcare system, and it will improve patient access to high-quality care well beyond the COVID-19 pandemic. Patient satisfaction surveys and claims data from CMS and private health plans demonstrate that many Americans have come to see telehealth as one of the most positive improvements to our nation’s healthcare system in recent memory.
Importantly, a majority of U.S. voters believe Congress should protect their ability and choice to see a provider via telehealth post-pandemic.
Download the letter here.
The following quotes are from the organizations co-leading the letter:
“Congress must act to provide more certainty to beneficiaries and healthcare providers alike, while ensuring sufficient time is taken to analyze the impact of telehealth on patient care throughout the pandemic to inform permanent telehealth reform,” said Krista Drobac, Executive Director, Alliance for Connected Care. “Extending the current telehealth waivers – both those authorized by Congress and those allowed under presidential emergency powers – are critical to ensure patients can continue to access needed healthcare services and to allow providers to continue utilizing the telehealth infrastructure implemented throughout the pandemic.”
“Now is the time to give certainty to the millions of Americans who have come to rely on virtual care and give healthcare providers the tools they need to continue to deliver uninterrupted, quality care to their patients,” said Kyle Zebley, Vice President, Public Policy, American Telemedicine Association (ATA) and Executive Director, ATA Action. “This is a pivotal moment for Congress to act and secure a bipartisan win, while taking much-needed steps to modernize our healthcare system. The ATA pledges to continue to do all we can to work with our Congressional telehealth champions to secure passage of telehealth provisions as soon as possible.”
“Throughout the course of the pandemic, we have heard a chorus of support from our members related to the success they are experiencing with telehealth and its reported widespread use and support by patients. Keeping the telehealth waivers in place through 2024 will ensure that patients and providers will not abruptly lose access to this successful care delivery method, while giving Congress additional time to work on comprehensive telehealth reform,” noted Russell Branzell, President & CEO, CHIME.
“The pandemic has shown the transformative role virtual care can play in our overall healthcare system, especially ensuring quality care is accessible to as many people as possible. The waivers were a key part in allowing healthcare providers to meet patients where they live, and we risk reversing the great progress we have seen if we go back to the way things were prior to the pandemic,” said René Quashie, Vice President, Policy and Regulatory Affairs, Digital Health, Consumer Technology Association.
“EHI is proud to join in leading this effort to urge Congress to act now on telehealth,” said Jen Covich Bordenick, CEO, Executives for Health Innovation (EHI). “The waivers currently in place have been crucial in allowing patients to access care when and where they need it during this unprecedented time. We cannot risk an abrupt end to these waivers at the end of the COVID-19 public health emergency period. Congress must act to extend these waivers so telehealth can continue while working toward permanent reform.”
“Congress should give seniors the option to use telehealth beyond this pandemic with a clean expansion through the end of 2024. This action will give certainty that these services will continue while working towards the ultimate goal of permanent reform,” said Brett Meeks, Health Innovation Alliance.
“When the COVID-19 pandemic began exposing gaps in our healthcare system, telehealth enabled critical access to high-quality care for patients and providers alike. Over the past two years, millions of Americans have gained firsthand experience with the benefits of telehealth and other virtual care tools, and they want to keep those benefits,” said Tom Leary, Senior Vice President and Head of Government Relations, HIMSS. “With so much uncertainty remaining around telehealth permanence, we now call on Congress to ensure millions of Americans don’t lose access to this care and to take action to enact comprehensive telehealth reform.”
“As Congress works toward a pathway for comprehensive telehealth reform, it is essential that current telehealth waivers be extended through at least 2024,” said Mara McDermott, Executive Director, Partnership to Advance Virtual Care. “Patients and providers alike need more certainty in care planning than afforded to them through the extension of the PHE every 90 days.”
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Posted 2.3.2022 -
Baker Tilly Acquires Orchestrate Healthcare
Combination scales firm’s data and digital technology capabilities for healthcare providers
WEST PALM BEACH, Fla. (Feb. 3, 2022) – Leading advisory CPA firm Baker Tilly US, LLP (Baker Tilly) announces the acquisition of Orchestrate Healthcare, an award-winning healthcare IT professional services and consulting firm, seamlessly improving performance within the processes and systems, particularly electronic medical record systems, of provider organizations. The acquisition will be effective March 1, 2022.
The healthcare industry is experiencing exponential change, especially for healthcare providers battling margin pressure or moving from fee-for-service to value-based care. This transition affects their entire operations, including collaboration with payer partners and the need for data and digital optimization.
Orchestrate Healthcare’s 120-person team will join Baker Tilly.
About Baker Tilly US, LLP (bakertilly.com)
Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 36,000 professionals and a combined worldwide revenue of $4.0 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Twitter.
About Orchestrate Healthcare (orchestratehealthcare.com)
Orchestrate Healthcare is a multi-year Black Book and Best in KLAS awarded healthcare IT consulting firm specializing in delivering outcomes with specialized solutions tailored for our clients: Integration and Interoperability, EHR Implementation and Optimization, Healthcare Analytics, Information Security, and Healthcare IT Staffing. Our healthcare IT consultants are seasoned professionals with both a broad range of experiences and a deep understanding of how to listen, analyze, and innovate for process improvement. Our commitment to QUALITY and to our clients’ success is second to none. We are known for being nimble, responsive, and accessible. As evidenced by our 90% repeat clientele, over 1400 engagements, and award-winning professionals, our team of healthcare IT consultants excel at what we do, so your organization can excel at what you do.
Posted 2.3.2022 -
Lumeon Successfully Completes SOC 2 Type II Certification for Care Journey Orchestration Platform
Lumeon’s platform meets the industry’s highest vendor security management standards
February 01, 2022 BOSTON–(BUSINESS WIRE)–Lumeon, the leading platform for care delivery automation and orchestration, today announced that it has successfully completed a Type II Service Organization Control (SOC 2) examination. This certification marks Lumeon’s SOC 2 compliance since August 2020 and reflects an audit period of March 1 to September 30, 2021.
SOC 2 certification is the leading industry standard for evaluating vendor security management. By completing the certification, Lumeon demonstrates that potential customers can access a full, objective assessment of its platform’s security and compliance performance.
“This audit and validation of Lumeon’s security standards is an important testament to our mission of providing best-in-class care automation solutions,” said Robbie Hughes, founder and CEO of Lumeon. “Lumeon aims to uphold the highest level of security and compliance, which is essential not only for their ensured operational integrity, but also for the security, privacy, and ensured protection of sensitive patient data.”
Lumeon’s Type II certification follows an earlier Type I audit and certification, achieved in August 2020, which reported on policies and procedures related to the design side of controls for trust service criteria. At that time, Lumeon selected all 5 of the applicable services to measure its platform’s performance. An objective, vendor audit examines each of these: Security, Availability, Processing Integrity, Confidentiality, and Privacy.
This latest Type II audit reports on actual technical configuration and system performance by examining each control and corresponding system configuration of Lumeon’s infrastructure.
This SOC 2 Type II audit adds to other Lumeon security credentials which include ISO 27001, ISO 9001, HIPAA compliance, Cyber Essentials Plus, and EU-U.S. and Swiss-U.S. Privacy Shield certification.
About Lumeon
The leader in care journey orchestration, Lumeon delivers intelligent automation to transform how care is delivered – improving financial, clinical and human outcomes for health organizations, their care teams, and their patients.
Lumeon’s award-winning technology platform proactively navigates patients along a personalized adaptive care plan, by automating care processes, tasks, and adherence monitoring, providing actionable insights and augmenting care decisions, and coordinating care team communication and action to ensure seamless and predictable care delivery across every care setting.
Partnering with more than 70 innovative health organizations in the U.S. and Europe, Lumeon’s solutions address the needs of hospitals, payers, ambulatory care, and population health, empowering care teams to operate at the top of their license, reducing costs for providers, and creating the coordinated and convenient digital experiences that patients and care teams deserve – ensuring the right care every time for every patient.
Posted 2.2.2022 -
Clearwater Rated Healthcare’s Top Security Advisor and Compliance and Risk Management Solution
Ranking in Black Book’s Survey of Nearly 3,000 Security and IT Professionals Affirms Breadth and Strength of Company’s Expertise and Capabilities
NASHVILLE, TN (January 10, 2022) – Clearwater is proud to announce that it has been rated both the top Security Advisors and Consultants and the top Compliance and Risk Management Solution in Black Book Market Research LLC’s annual healthcare industry survey, which this past year received responses from 2,980 security and IT professionals representing 877 provider organizations. Clearwater is the only top-rated vendor in two categories within the ranking of the industry’s best-performing cybersecurity software and services vendors.
Black Book™ conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on performance based on qualitative indicators of client experience and solution/service satisfaction and three indicators of customer loyalty. Black Book surveyed users of 18 categories of cybersecurity vendors, consultants and advisors which produced the 2021 ratings of number one performing suppliers.
Full rankings of hundreds of vendors can be viewed at https://blackbookmarketresearch.com/health-data-security-and-privacy.
The number one Compliance and Risk Management Solution rating for 2021 marks the fifth consecutive year that Clearwater has been recognized by Black Book as the leading vendor in that category. The additional recognition as the top Security Advisors and Consultants affirms the breadth and strength of the company’s expertise and capabilities.
“Over the past several years, we have expanded our solution set to not only provide customers with best-in-class services and tools for compliance and risk management but also help them build and execute strategic programs that address all of their cybersecurity needs,” said Clearwater CEO Steve Cagle. “It’s incredibly gratifying to be recognized as the healthcare industry leader in both of those categories. We will continue to focus on innovating and delivering value-added solutions that enable our customers’ success.”
Clearwater’s solutions include IRM|Pro®, a suite of SaaS-based software products designed specifically to help healthcare organizations perform OCR-Quality® Risk Analysis, conduct Security Assessments as required by the HIPAA Security Rule, manage compliance with HIPAA Privacy and Breach Notification Rules, and manage and track all other security issues, findings, and remediation actions in a single platform. The company’s experienced team of healthcare security and privacy consultants advise and support customers on a wide range of cybersecurity and compliance needs, building and executing strategic and tactical roadmaps that strengthen their security posture and achieve compliance. In addition to program leadership and virtual Chief Information Security Officer (vCISO) services, the Consulting team provides solutions including Risk Analysis, Business Impact Analysis, M&A Due Diligence, Technical Testing Services, and Cloud Security Assessments and Implementation Support. Increasingly, customers also are engaging Clearwater to provide comprehensive cybersecurity and HIPAA compliance program management as a managed service through the company’s ClearAdvantage® and Cyber Risk Management as a Service™ offerings.
Clearwater serves a diverse and growing base of customers across the healthcare industry, including some of the nation’s largest health systems as well as a large universe of regional hospitals, physician practice management groups, digital health and other healthcare technology companies, medical device manufacturers, and business service providers that share in the need to keep patients safe and protected health information secure while maintaining compliance with regulatory requirements.
About Clearwater
Clearwater is the leading provider of cybersecurity, risk management, and HIPAA compliance software, consulting, and managed services for the healthcare industry. Our solutions enable organizations to avoid preventable breaches, protect patients and their data, meet regulatory requirements, and optimize cybersecurity investments. More than 400 healthcare organizations, including 70 of the nation’s largest health systems and a large universe of physician groups and digital health companies, trust Clearwater to meet their cybersecurity and compliance needs. For more information about Clearwater, please visit www.clearwatercompliance.com.
Author: John Howlett
Posted 2.2.2022 -
AI Automates Data Migration Between Incompatible Healthcare Systems
InfoWerks and DrFirst partner to reduce manual data entry, clinician burnout, and medication errors
LAS VEGAS and ROCKVILLE, Md. – Feb. 1, 2022 – Clinicians rely on accurate information in electronic health record (EHR) systems so that medication, allergy, and immunization data can trigger automatic safety alerts during prescribing and transitions of patient care. But that data can be compromised when moving it from one system to another because of varying terminology, disparities in formulary service vendors, imperfect interoperability standards, and inconsistent use of national drug codes. Now, a new partnership by InfoWerks Data Services, a leading provider of healthcare data services, and health technology pioneer DrFirst is using artificial intelligence (AI) and machine learning (ML) to automate the process of sharing structured data between different systems.
“This is more than a simple convenience,” explains Jeff Deitch, CEO of InfoWerks. “Manually entering information takes clinicians’ time away from patients, contributing to burnout and introducing the possibility of keyboard errors that can cause patient harm and lead to readmissions,” he said. “This is why we’re so excited to partner with DrFirst and combine our unique but complementary services. Not only can we provide a more complete service to our customers, but we can rest well at night knowing we’re giving clinicians data that is usable and meaningful to greatly reduce potential adverse drug events. This, in turn, drives better patient outcomes.”
SmartProcessor, part of DrFirst’s award-winning SmartSuite of solutions, uses AI and ML to solve data fidelity issues between disparate systems and formats, resulting in complete, clean, and consumable clinical data for the receiving system and end users. The patented AI engine normalizes drug, allergy, and prescription instruction information (known as “sigs”) into consistent terms while processing “free text” so it pre-populates into discrete fields within the EHR.
“Even after decades of digitization and standards, the healthcare industry still has a problem with dirty data. This means a great deal of digital information still gets touched by human hands before it can be consumed by hospital or pharmacy systems,” said G. Cameron Deemer, president of DrFirst. “We are thrilled to work with InfoWerks so more health systems, hospitals, clinicians, and patients can benefit from our patented, game-changing technology that greatly improves the quality of migrated data.”
Both companies strive to better connect stakeholders in the healthcare universe with the data they need. Through this partnership, their product and service lines can be used as stand-alone or bundled solutions that adapt to a wide range of use cases within hospitals and health systems of all sizes, clinics, private physician practices, and pharmacies.
About InfoWerks Data Services
InfoWerks is a leading healthcare data management company offering a range of services including data migration, archiving, interfaces, consulting, and aggregation to all types of providers and other healthcare industry stakeholders. Since 1997, the company has been enabling healthcare companies to transport and access their data without constraints. Learn more at Infowerks.com.
About DrFirst
Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services that securely connect people at touchpoints of care to improve patient outcomes. We create unconventional solutions that solve care collaboration, medication management, price transparency, and adherence challenges faced in healthcare. We unite the Healthiverse—the interconnected healthcare universe—by providing our clients with real-time access to the information they need, exactly when and how they need it, so patients get the best care possible. DrFirst solutions are used by nearly 325,000 healthcare professionals, including more than 120,000 prescribers, 70,000 pharmacies, 280 HIS/EHRs, and 1,500 hospitals in the U.S. and Canada. To learn more, visit www.DrFirst.com and follow @DrFirst.
Media Contacts:
InfoWerks
Keith Waddill, Director of Sales and Marketing for InfoWerks
512-426-4540
DrFirst
Katlyn Nesvold, Amendola Communications for DrFirst
715-559-0046
Posted 2.2.2022 -
Critical Insight Finds 35 Percent Increase in Attacks on Health Plans in 2021 End of Year Healthcare Data Breach Report
SEATTLE, January 31, 2022 –Critical Insight, a Managed Detection and Response (MDR) service provider specializing in protecting the networks of life-saving organizations and critical infrastructure, announced today the release of the firm’s 2H 2021 Healthcare Data Breach Report, which analyzes breach data reported to the U.S. Department of Health and Human Services by healthcare organizations.
As we entered the second year of the pandemic in 2021, healthcare systems found themselves under unprecedented and unrelenting stress. Frontline healthcare workers continued to be understaffed and overworked. Hospitals were so overcrowded that they have been forced to postpone routine medical procedures until the latest surge of COVID-19 cases subsides.
Similarly, IT departments at healthcare organizations faced critical skills and staffing shortages as they battled the latest cyberattack variants. Today, those departments continue to be stretched so thin dealing with pandemic-related crises that routine security measures may fall by the wayside, breaches may go undetected for weeks, and efforts to validate the security measures undertaken by affiliates and third parties may fall short.
Key Findings:
- Total Individuals Affected: 2021 hit a high of 45 million individuals affected by healthcare attacks, up from 34 million in 2020. That 45 million number is triple the number of individuals impacted only three years ago. (The number was 14 million in 2018)
- Who is Getting Breached?: Attacks against health plans jumped nearly 35% from 2020 to 2021. And attacks against business associates, or third-party vendors, increased nearly 18% from 2020 to 2021. Fortunately, attacks against Healthcare Providers (where most breaches are historically reported) declined slightly after peaking in 2020 (down ~4%).
- Most Common Breach Causes: Hacking/IT incidents continue to be the most common cause of breaches with an increase of 10% in 2021. Hacking was also responsible for the vast majority of individual records that were affected by breaches, which means those records were likely sold on the Dark Web.
- One thing we’re watching: When we look at which segments of the healthcare ecosystem had Hacking/IT Incident type breaches, we’re now seeing outpatient/specialty clinics have more Hacking/IT Incident type breaches than hospitals. Outpatient/specialty clinics saw a 41% increase in Hacking/IT Incident type breaches in 2021 compared to 2020.
“Whether the attack vector is ransomware, credential harvesting or stealing devices, the healthcare industry is a prime target for attackers to monetize PHI and sell on the Dark Web or hold an entity ransom unable to deliver patient care,” said John Delano, Healthcare Cybersecurity Strategist at Critical Insight and Vice President at Christus Health. “As we continue into 2022, healthcare organizations need to be on guard not only of their cybersecurity posture but also of third party vendors that have access to data and networks. We are seeing more awareness and proactive approaches to cybersecurity within this sector, but there is still a long way to go.”
About Critical Insight
Critical Insight delivers cyber security that’s critical to your mission. We defend your organization with a personalized blend of MDR, managed, and professional services, to assess, test, and monitor 24×7. IT teams get their day jobs back with a full staff of expertise for less than the cost of one employee. We make cyber security a path to progress, from ensuring compliance to driving customer preference. We’re committed to defending those who serve us all, so no organization has to go without an effective cyber defense. Critical Insight. We Defend. You Thrive.
Find out more at https://cybersecurity.criticalinsight.com/2021_H2_HealthcareDataBreachReport
Media Contact:
Jake Milstein
Critical Insight
206-347-0588
Posted 2.2.2022 -
Impact Advisors Hires Randy Notes
Experienced Revenue Cycle expert to join senior leadership team
CHICAGO (January 31, 2022) — Impact Advisors, a leading healthcare consultancy providing strategy,
operations, revenue cycle and technology services, announced that Randy Notes has joined its senior
leadership team. He will be leading efforts to expand the firm’s Margin Improvement Practice, including
Revenue Cycle, Clinical Performance Improvement and Supply Chain service lines.“We are excited to have Randy expand our Margin Improvement practice,” said John Klare, Co-CEO of
Impact Advisors. “His experience and track record in the industry will help us build out and grow industry leading margin improvement solutions. In addition, his commitment to culture and passion for developing consulting professionals is a perfect match for our firm and our values.”Notes has more than 30 years of experience in the healthcare industry and has demonstrated success in
building and growing performance-based consulting services, while delivering exceptional results to
clients. Most recently he was a partner at a Big Four consulting firm where he led the Revenue Cycle
business unit and a partner at RSM where he led their Margin Improvement practice.Notes led many of the largest accounts and was instrumental in tripling the business growth at his last
firm. As a leader in operational improvement, he created and drove solutions focused on automation,
enhanced workflow, and driving measurable value in both revenue cycle and clinical optimization.Notes has a Master of Public Health from Columbia University, NY and continues to stay involved as a
board advisor and through teaching at the School of Public Health at Columbia University.About Impact Advisors
Impact Advisors is a nationally recognized healthcare management consulting and technology services
firm that is solving some of the toughest challenges in the industry by delivering strategic advisory,
technology implementation and operational improvement services. Our comprehensive suite of strategic
planning, digital health, clinical optimization and revenue cycle services spans the lifecycle of our clients’
needs. Our experienced team has a powerful combination of clinical, revenue, operations, consulting and
information technology experience. The firm has earned several prestigious industry and workplace
awards including Best in KLAS® for 14 consecutive years, Healthcare Informatics HCI 100, Crain’s
Chicago Business Fast Fifty, as well as “best place to work” awards from: Modern Healthcare, Consulting
Magazine, Becker’s Hospital Review and Achievers. For more information about Impact Advisors, visit
www.impact-advisors.com.Media Contact:
Karli Smith
Chartwell Agency
815-282-9976
[email protected]Posted 2.1.2022