• Lumeon Achieves HITRUST Risk-based, 2-year Certification to Further Mitigate Risk in Third-Party Privacy, Security, and Compliance

    Certification validates Lumeon’s commitment to meeting key regulations and protecting
    sensitive information

    BOSTON, MA (October 25, 2023) – Lumeon, the pioneer in clinical workflow automation solutions for health systems, announced today that its SaaS care orchestration platform, Lumeon Conductor™ has earned certified status for information security by HITRUST.

    HITRUST Risk-based, 2-year (r2) Certified status demonstrates that the Lumeon Conductor platform has met key regulations and industry-defined requirements and is appropriately managing risk. This achievement places Lumeon in an elite group of organizations worldwide that have earned this certification.

    By including federal and state regulations, standards, and frameworks, and incorporating a risk-based approach, the HITRUST Assurance Program helps organizations address security and data protection challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

    “HITRUST certification assures customers and potential ones that our Lumeon Conductor platform meets all major security, privacy and compliance standards,” said Matt Duffy, chief product officer at Lumeon. “The HITRUST Assurance Program is the most rigorous available, consisting of a multitude of quality assurance checks, both automated and manual, confirming the high quality of Lumeon’s information risk management and compliance program.”

    “This designation strengthens trust among our customers and the patients that go through our system,” said Robbie Hughes, CEO and founder of Lumeon. “HITRUST certification highlights that Lumeon has attained the highest level of security standards as part of our ongoing commitment to quality and compliance.”

    About Lumeon
    Lumeon helps care teams close the gap between clinical intent and operational execution at scale with our Conductor SaaS platform. Lumeon Conductor™ enhances the EMR with proprietary clinical automation to algorithmically create the optimal care plan for every patient, in real time, individualized to their specific need, taking into account social, clinical and operational factors that drive access, quality and efficiency. Lumeon transformed the care journeys of over 10M patients in the last 12 months and has proven to improve care team capacity by 60%, improve patient satisfaction by 83% and markedly improve revenue. Lumeon’s portfolio of solutions span perioperative efficiency, management of ambulatory care, discharge planning, and acute care at home, delivering ROI in as little as three months.

    Media Contact
    Philip Anast
    Amendola (for Lumeon)
    312-576-6990
    [email protected]

     

    Posted 10.29.2023

  • Stoltenberg Consulting’s Health IT Industry Outlook Survey reveals CIO plans for competitive growth despite ongoing resource strain

    Hospital IT executives continue a four-year focus on talent, striving to meet evolving technological demands through workforce optimization.

    PITTSBURGH, PA (October 26, 2023) — According to the 11th annual Health IT Industry Outlook Survey conducted by Stoltenberg Consulting Inc., a leading healthcare information technology consulting firm, “retaining and budgeting for qualified IT resources” stands as the greatest IT operational challenge for hospitals and health systems, receiving 44% of survey responses in 2023. For the fourth straight year, this obstacle remains top of mind for healthcare CIOs amid workforce shortages.

    Faced with limited resources and increased competition for IT talent, healthcare organizations seek new staffing models to keep up with support demands. Over one-third (36%) of health IT executives identified “flexible IT staffing support to ramp up or down with real-time project demands” as the top priority where additional support is needed.

    “While being asked to do more with less, health IT departments are contending with rising resource costs despite limited qualified talent pools,” Sheri Stoltenberg, president and CEO of Stoltenberg Consulting, said. “This creates added burden on current IT staff to meet advancing patient and provider technology expectations while juggling cost containment and operational consolidation initiatives.”

    To contend with ongoing financial pressures, CIOs are focused on current system optimization, as evidenced by multiple survey outcomes. “Getting the most out of existing IT purchases, like the EHR or ERP system” ranked highest for IT-related financial goals at 56%, and “EHR new version upgrades and/or system(s) alignment (including consolidation)” earned the greatest IT spend focus at 28%. Both of these results have topped their respective IT investment categories for the third consecutive year.

    Having received only 6% of survey responses in 2022, “Artificial Intelligence and machine learning” quickly became the top HIT industry focus in 2023 with 32% of votes, shifting from a low to high priority topic amongst executives. With potential to solve continued operational and workforce challenges, CIOs anticipate the rapid evolution and real adoption of generative AI technologies in healthcare over the next several years.

    Stoltenberg Consulting surveyed healthcare CIOs — all members of the College of Healthcare Information Management Executives (CHIME) — through a virtual survey. Survey participants represented a comprehensive spectrum of U.S. hospital facilities, including multi-hospital health systems, community hospitals, academic medical centers and ambulatory surgical facilities. This year’s report features special segments on tactics hospitals are pursuing to elicit data-driven decision making at the point of care, as well as greater value from their IT help desk programs.

    For a complete look at the 2023 survey, visit stoltenberg.com.

    About Stoltenberg Consulting
    For over 28 years, Stoltenberg Consulting has exclusively served the healthcare industry by providing customizable IT support solutions. FlexSourcing, Stoltenberg Consulting’s three-time Best in KLAS Partial IT Outsourcing program, delivers day-one ROI through a versatile, certified health IT support workforce — including Tier 1+ help desk services — that can scale up at any time. Averaging 15 years of experience, Stoltenberg analysts are skilled in both financial and clinical EHR systems with best practice expertise for Epic, Oracle Cerner, MEDITECH, NextGen, Veradigm (Allscripts), Altera and eClinicalWorks. To see how Stoltenberg simplifies healthcare technology, visit stoltenberg.com.

    Media Contacts:
    Shana Tachikawa, Director of Communications
    Stoltenberg Consulting
    [email protected]

    MacKenzie Gonnelly, Content Manager
    Stoltenberg Consulting
    [email protected]

    Posted 10.27.2023

  • Impact Advisors Ranked on Modern Healthcare’s Largest Healthcare IT Consulting Firms List

    CHICAGO, IL (October 25, 2023) — Impact Advisors, a leading healthcare management consulting firm, has
    been ranked No. 7 by Modern Healthcare on its Largest Healthcare IT Consulting Firms list for 2023. This
    is the fourth time the firm has been recognized on the prestigious list.

    Modern Healthcare began ranking organizations in 2019. Consulting firms from across the country were
    selected based on 2022 total revenue, number of contracts, and number of employed healthcare
    consultants.

    “We are incredibly honored to once again be recognized by Modern Healthcare as one the largest
    Healthcare IT Consulting Firms in the country,” said Pete Smith, managing partner and co-founder of
    Impact Advisors. “The growth and success of our firm is credited to our talented associates who provide
    high-value services and results for our clients. We’ve been able to incorporate our long-standing technical
    and implementation expertise within other solutions we offer, such as revenue cycle, clinical optimization,
    and workforce management, which continues to add value to our healthcare clients.”

    Impact Advisors has been helping clients select, plan, implement, optimize and scale technology for 16
    years. Combining industry-leading skills and experience with vendor-complementary tools and
    methodologies honed across a variety of healthcare organizations, the firm takes a holistic approach to
    ensure clients receive the full value from their technology investments.

    Since 2007, Impact Advisors has been a trusted partner among the industry’s leading healthcare
    organizations with a solid reputation and strong employee satisfaction. The firm adds this honor to a
    growing list of industry and workplace awards that include 2023 Best in KLAS #1 Overall IT Services
    Firm, 28 KLAS distinctions over 16 years, #2 ranking on Consulting Magazine’s Best Large Firms to Work
    For, and 14 years on Modern Healthcare’s Best Places to Work in Healthcare list.

    About Impact Advisors
    Impact Advisors is a leading healthcare management consulting firm committed to solving the industry’s
    emerging and evolving challenges. Our high-performing team of clinical, financial, operations and
    technology experts collaborate to architect quality solutions and deliver measurable value for our clients.
    We are the most awarded consulting firm in healthcare, with services recognized among Best in KLAS®
    for 16 consecutive years and a culture designated “Best Place to Work” by Modern Healthcare for 14
    years. To learn more about our service quality and innovative culture, visit www.impact-advisors.com.

    Media Contact:
    Catherine Povalitis
    Chartwell Agency
    815-282-9976
    [email protected]

    Posted 10.27.2023

  • Avidex and Artisight Announce Strategic Partnership to Transform Virtual Care in Hospitals

    Industry Leaders Collaborate to Deliver An Exceptional Virtual Care Experience

    CARY, N.C. and CHICAGO, IL (October 18, 2023) — Avidex, a leading provider of audiovisual and interactive patient care solutions, and Artisight, a smart hospital platform powered by industry-defining artificial intelligence to provide virtual care, quality improvement, and care coordination solutions, today announced a strategic partnership.

    Avidex and Artisight will harness the strengths of both companies to provide a turnkey virtual care solution. Avidex will take on the role of the in-room technology integrator, leveraging its expertise to install and support the solution’s essential AV equipment and platform integration of its proprietary TigrPX interactive patient engagement system, enabling the Artisight Smart Hospital Platform to leverage the in-room television for virtual care delivery.

    Under the arrangement, Avidex will provide audiovisual hardware installation and support with platform integration of its proprietary TigrPX interactive patient engagement system with Artisight’s virtual care platform. The companies will offer their combined solutions to new and existing client hospitals and health systems, ensuring that patients and staff receive the highest quality virtual care experience. This collaboration marks a significant step forward in operationalizing inpatient virtual care into a sustainable care delivery model that enables hospitals to provide a safer care environment, improve care coordination, and support quality improvement.

    “We believe that the synergy between Avidex and Artisight will create a transformative impact on patient care and healthcare delivery,” said Andrew Gostine, MD, MBA, CEO and co-founder of Artisight. “By combining Avidex’s audiovisual expertise and its TigrPX patient engagement solution with Artisight’s advanced AI-driven smart hospital platform, we are poised to offer healthcare facilities a comprehensive virtual patient care solution that significantly improves patient care, satisfaction, and hospital efficiency.”

    Artisight’s Smart Hospital Platform, built on advanced AI technology, enhances patient care by streamlining end-to-end processes through high-quality video and audio processing, computer vision, voice recognition, and best-in-class indoor positioning systems. Prioritizing enterprise-grade stability and seamless interoperability, the Artisight platform combines intelligent sensors, deep learning technology, and contemporary integrations, resulting in significant enhancement of clinical care. This HIPAA-compliant platform also automates remote patient monitoring, improving operating efficiency while ensuring timely notifications to clinicians when attention is needed. The hardware- and EHR-agnostic platform reduces clinician burnout and improves nurse and patient satisfaction.

    Avidex’s TigrPX Interactive Patient Engagement System (IPS) transforms how patients are engaged, educated, entertained, and cared for to improve the patient and staff hospital experience. Developed from decades of evidence-based research and a deep understanding of the patient experience, TigrPX delivers patient-centered engagement tools, staff-patient communication, automated staff workflows with EMR/hospital system integrations, and optimizes the patient care environment with virtual care platform partners like Artisight.

    “Avidex is excited to collaborate with Artisight to deliver a combined solution that offers critical benefits to U.S. hospitals facing staff shortages,” said Jeff Davis, CEO of Avidex. “Our partnership connects the power of Artisight’s advanced Smart Hospital Platform with Avidex’s proven TigrPX interactive patient care solution and audiovisual integration capabilities to deliver unparalleled value to our shared clients. Together, we will continue to enhance the patient experience and improve healthcare outcomes.”

    About Artisight
    Artisight redefines the possibilities of healthcare through its Smart Hospital Platform and solutions for virtual care, quality improvement, and care coordination. Anchored in deep clinical knowledge and industry-defining artificial intelligence, Artisight’s state-of-the-art computer vision and robust multi-sensor network adapts in real-time to specific environments and workflows, unlocking previously inaccessible data and ensuring seamless integration into your healthcare ecosystem.

    Learn more about Artisight at www.artisight.com.

    About Avidex
    Avidex provides innovative audiovisual solutions as a global pro-AV integrator, delivering design, build, and service excellence. With decades of experience in the healthcare market, and over 2,500 hospital and healthcare clients nationwide, Avidex has a legacy of designing, integrating, and supporting campus-wide audiovisual solutions. Avidex’s proprietary TigrPX Interactive Patient Engagement Solution (IPS) helps hospitals educate, engage, and entertain patients to improve patient outcomes, care quality, and hospital performance. Avidex is the eighth largest audiovisual systems integrator in the U.S. and is a wholly-owned subsidiary of ITOCHU Corporation, a Fortune Global 500 company.
    Learn more about Avidex at www.avidex.com.
    Follow Avidex:
    Facebook: www.facebook.com/avidex.av
    LinkedIn: www.linkedin.com/company/avidex/
    Twitter: twitter.com/avidex_av
    Instagram: www.instagram.com/avidex_av

    Avidex PR Contact:
    Jessica Edelberg
    Marketing Director
    Tel: +1 704-299-0129
    Email: [email protected]

    Avidex Agency Contact:
    Peter Schuyler
    InGear
    Tel: +1 917-496-8970
    Email: [email protected]

    Artisight Media Contact
    Kim Mohr
    949-322-3733
    [email protected]

    Posted 10.23.2023

  • Juno Health Successfully Completes SOC 2 Type 2 Audit for Juno EHR, Juno Emergency Services Solution and Juno RxTracker Offerings

    Completion of SOC 2 Type 2 audit furthers commitment to security and developing healthcare software solutions that meet patients’ needs and ease clinicians’ workloads

    JUNO BEACH, FL, (September 29, 2023) — Juno Health, the commercial division of DSS, Inc., today announced its successful completion of its SOC 2 Type 2 audit for Juno EHR, its Acute Care and Behavioral Health EHR systems, Juno Emergency Services Solution, its emergency department EHR, and Juno RxTracker, its EPCS certified, e-Prescribing solution.

    As with the recent SOC 2 Type 1 audit, assessor A-LIGN, a technology-enabled security and compliance partner trusted by more than 2,500 global organizations to help mitigate cybersecurity risks, conducted the SOC 2 Type 2 on behalf of Juno Health.

    “By completing our SOC 2 Type 2 audit, we have demonstrated our commitment to securely deploying our cutting-edge solutions for streamlining clinicians’ use of healthcare applications that ultimately benefit the patient,” said J. Michael Fehr, Vice President, Commercial Operations at Juno Health.

    “We always aim to maintain the highest-level of patient confidentiality, security, and compliance, which is critical in today’s healthcare arena,” said J. Michael Fehr, Vice President, Commercial Operations at Juno Health. “Now by completing our SOC 2 Type 2 audit, we have demonstrated our commitment to securely deploying our cutting-edge software solutions that streamlines clinicians’ use of healthcare applications ultimately benefiting the patient.”

    Established by the American Institute of Certified Public Accountants (AICPA), the SOC 2 Type 2 examination is designed for organizations of any size, regardless of industry and scope, to ensure the personal assets of their potential and existing customers are protected. SOC 2 reports are recognized globally and affirm that a company’s infrastructure, software, people, data, policies, procedures and operations have been formally reviewed.

    With a thoughtful user experience designed by clinicians who understand what’s needed to bring the human element back to care, Juno EHR for Acute Care is an open web platform and cloud hosted EHR which redefines what Electronic Health Records can offer for patients and providers. In addition, Juno EHR for Behavioral Health is designed to support behavioral health processes around patient safety and data sharing.

    Designed by clinicians for clinicians, Juno RxTracker offers streamlined e-Prescribing for faster more intuitive workflows. It is also boosts patient safety through an automated electronic prescription process for all medications, including controlled substances.

    With the vision of achieving better patient outcomes in emergency departments, Juno Emergency Services Solution leverages real-time data, and provides clear practice management oversight with rich reporting for tracking and improving all care efforts.

    “Congratulations to Juno Health for completing their SOC 2 audit, a widely recognized signal of trust and security,” said Steve Simmons, COO of A-LIGN. “It’s great to work with organizations like Juno Health, who understand the value of expertise in driving an efficient audit and the importance of a high-quality final report.”

    About Juno Health
    Juno Health is the commercial division of DSS, Inc. dedicated to building smarter, more flexible digital healthcare solutions. With over 30 years of health information software development and systems integration experience, DSS, Inc. is a proven leader who has supported thousands of clinicians and administrative staff nationwide. For more information about DSS, Inc.’s Juno Health division visit https://www.junohealth.com/

    About A-LIGN
    A-LIGN uniquely delivers a single-provider approach as a licensed SOC 1 and SOC 2 Assessor, accredited ISO 27001, ISO 27701 and ISO 22301 Certification Body, HITRUST CSF Assessor firm, accredited FedRAMP 3PAO, candidate CMMC C3PAO, and Qualified Security Assessor Company. A-LIGN ASSURANCE is a licensed certified public accounting firm registered as Price and Associates CPAs, LLC. A-LIGN may refer to the entities of both A-LIGN and A-LIGN ASSURANCE collectively as A-LIGN. For more information, visit http://www.A-LIGN.com.

    Media Contact
    Matthew Langan
    L&R Communications
    202-262-3340
    [email protected]

    Posted 10.23.2023

  • Imprivata expands commitment to NHS organisations through Identity Governance integration with NHSmail, reducing manual workloads and improving clinical efficiency

    Imprivata Identity Governance integrates with NHSmail to reduce manual burdens and streamline identity and access management processes, expanding Imprivata’s continued partnership with NHS organisations.

    London, England (October 4, 2023) – Imprivata, the digital identity company for life- and mission-critical industries, today announced that Imprivata Identity Governance now supports the provisioning of NHSmail accounts in the NHS England shared central tenant to reduce manual and repetitive workloads when on- and off-boarding staff. This integration expands Imprivata’s continued commitment to address the critical challenges of frontline staff at NHS organisations. This new capability allows organisations to fully manage the NHSmail account lifecycle, effectively reducing manual workloads by transforming the way NHS organisations manage identity and access controls.

    “Safeguarding PHI, complying with regulations, and managing access to critical systems is challenging -to say the least- with manual workflows and processes,” said Mark McArdle, Imprivata Chief Products and Design Officer. “We deeply understand the complexities of the NHS. This integration with the NHSmail shared tenant represents a significant milestone in our commitment to both the NHS and our customers by alleviating manual burdens and enabling healthcare workers to focus on providing secure and efficient patient care.”

    Our long history of working in partnership with NHS organisations has allowed us to develop solutions tailored to the critical needs of frontline NHS workers. This integration builds on existing Imprivata solutions such as the NHS Spine Virtual Smartcard which removes the need for physical smartcards and expensive hardware. Imprivata has also developed solutions that integrate with key clinical NHS systems and applications for electronic prescribing and medicines administration (ePMA). This integration with NHSmail furthers our commitment to and partnership with NHS organisations.

    NHSmail is the national email and collaboration service for health and social care in England, enabling NHS staff and clinicians to share information securely and collaborate with other health and care practitioners. Over 1.5 million NHS users in England rely on NHSmail daily to support their initiatives in the delivery of patient care. This integration with the NHSmail shared central tenant allows organisations to fully manage the NHSmail account lifecycle, from account provisioning through account updates to eventual account expiry.

    Identity Governance has already been deployed to many NHS organisations for provisioning from the NHS ESR and other data sources into Active Directory, the electronic health record (EHR), and clinical applications. Identity Governance also enables organisations to create NHS email in private Microsoft Office 365 tenants.

    Other capabilities include:

    • Automate control of new records being added for NHSmail provisioning
    • Eliminate excessive IT resources spent on tedious governance tasks
    • Provide fast and efficient same-day access to NHSmail and require verification during provisioning
    • Govern the identity and access lifecycle to control the entire process of access for joiners, movers, and leavers
    • Enable approval workflows that validate key access assignment prior to automatic provisioning
    • Certify active users to ensure appropriate access is verified on a regular basis
    • Utilise auditing and compliance tools to gain visibility and ensure the right users have all necessary access privileges
    • Reduce human error with automated processes that efficiently improve security by automating manual tasks and proving compliance through reports of those automated processes

    To learn more about Imprivata’s integration with NHSmail and how it can benefit your organization, read this blog or request a demo.

    About Imprivata
    Imprivata is the digital identity company for life- and mission-critical industries, redefining how organisations solve complex workflow, security, and compliance challenges with solutions that protect critical data and applications without workflow disruption. Its platform of interoperable identity, authentication, and access management solutions enable organisations in over 45 countries to fully manage and secure all enterprise and third-party digital identities by establishing trust between people, technology, and information. For more information, visit www.imprivata.co.uk.

    Media Contact
    [email protected]

    Posted 10.23.2023

  • Clearsense Partners with Intermountain Health to Harness Legacy Data

    The partnership illuminates transparency and accuracy in Intermountain’s data through archive functionality in the 1Clearsense Platform

    Jacksonville, FL (October 10, 2023) – Clearsense, a PaaS company that partners with healthcare organizations to increase data value, governance, and transparency, announced a new partnership with Intermountain Health for data archival. The new Clearsense and Intermountain relationship will elevate historical data retention, accelerate application decommissioning, and identify immediate cost savings. Clearsense will be archiving existing archives from another vendor and a homegrown system as the two organizations work together to increase Intermountain’s profitability and efficiency.

    “The healthcare industry relies on data to help make informed decisions that support our patients’ health journeys,” said Craig Richardville, chief digital and information officer at Intermountain Health. “This partnership represents our commitment to leveraging innovative solutions that drive efficiency and unlock the true potential of healthcare data.”

    After merging with SCL Health in 2022, Intermountain Health became a 33-hospital system with many vendor systems, including Epic, Oracle Cerner, Microsoft, GE Healthcare, and more. By partnering with Clearsense, Intermountain Health aims to consolidate its diverse legacy data sources into a unified platform. The transformative journey towards enhanced data management will see 47 systems archived within the first year. The Clearsense solution will serve as a centralized and intuitive source of truth, enabling the organization to access critical information effortlessly and to scale its legacy data efficiently and effectively.

    “We’re delighted Intermountain Health found tremendous value in our 1Clearsense platform’s archiving functionality,“ said Gene Scheurer, CEO of Clearsense. ”Our partnership will elevate patient outcomes in all 33 Intermountain Health’s hospitals.”

    Through the application rationalization and archiving functions of 1Clearsense, your organization’s legacy data is seamlessly integrated from disparate sources across the enterprise into a single, integrated view. 1Clearsense offers healthcare systems the unique power to keep raw data compliant, accessible, searchable, and valuable for future insights in a cloud-agnostic environment with minimal IT effort. It also integrates with live applications through EMPI and patient contextual links..

    Learn more about the archiving functionality of the 1Clearsense Data Analytics & Interoperability Platform. View 1Clearsense

    About Clearsense
    Committed to leading transformation in healthcare, Clearsense® creates a data journey, all the way from number to key insight. Cloud-based, AI-enabled, and HITRUST-certified, the platform of data solutions ensure data governance, implementation, and analytics are rapidly mainstreamed while remaining scalable and secure. Driving faster outcomes in clinical, financial, and operational environments, Clearsense is powering the innovation of tomorrow—right now. Learn more at Clearsense.com.

    About Intermountain Health
    Intermountain Health is a Utah-based, not-for-profit system of 33 hospitals (includes “virtual” hospital), a Medical Group with more than 3,800 physicians and advanced practice clinicians at about 385 clinics, a health plans division called SelectHealth, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

    Media Contact
    Kate-Madonna Hindes
    Director of Marketing
    [email protected]

    Posted 10.19.2023

  • BigRio acquires Damo, expanding its Healthcare Business

    For Damo, it continues to be business as usual while providing its clients the added value of innovating with data and analytics, AI, cloud consulting, and product engineering.

    CHICAGO, IL (Oct. 17, 2023) — Damo Consulting, a digital transformation advisory firm founded by Paddy Padmanabhan, has been acquired by Cambridge-based digital technology consulting firm BigRio. For Damo, it continues to be business as usual while providing its clients the added value of innovating with data and analytics, AI, cloud consulting, and product engineering.

    BigRio is a Boston-based leading technology consulting firm with MIT and Harvard roots. Specializing in Big Data, AI, Machine Learning, and Custom Software solutions, the company has recently set up its state-of-the-art innovation hub to revolutionize the landscape of Generative Artificial Intelligence (GAI) and custom Large Language Models (LLMs) for the Healthcare industry segment.

    Damo Consulting provides digital transformation (DT) advisory services to enable healthcare organizations to navigate the technology-enabled transition to telehealth and virtual care. Damo specializes in digital strategy and roadmaps, CRM strategy, and market insights and advisory.

    Damo is also known in the industry for its digital maturity framework and assessment that helps healthcare enterprises assess their digital maturity, benchmark against their peers, and make informed decisions towards their digital transformation strategy. There is an obvious and powerful synergy between the two consulting firms that made the acquisition easy and mutually beneficial.

    “We are very happy to continue the legacy of Paddy and partner with Vidya Padmanabhan to build further on the Damo success with their clients in healthcare. This will be very positive to both BigRio and Damo, and we will be able to add immense value for Damo clients as we bring them additional expertise and innovation in Data and Analytics, AI and GAI, and Cloud Engineering for better patient engagement, and improved care delivery,” said Rohit Mahajan, Managing Partner and CEO of BigRio.

    “BigRio’s experience, business model, and client base align quite closely with that of Damo. BigRio and Damo have mutual goals, the same level of respect for our clients, and a similar vision for the future of AI in enhancing healthcare delivery and facility modernization. We share Rohit’s excitement about this new venture,” said Vidya Padmanabhan, Director of Damo Consulting.

    The two company leaders believe that the knowledge and expertise of the two firms will combine to help C-level executives in healthcare leverage the next transformative force in IT – Generative AI (GAI) and Large Language Models (LLMs).

    Media Contact

    Rohit Mahajan, Damo Consulting
    1-617-500-5093, [email protected]
    www.damoconsulting.net

    SOURCE – Damo Consulting

    Posted 10.17.2023

  • 13th Annual Spok Survey Reveals the State of Healthcare Communications in 2023

    150+ healthcare industry professionals weigh in on the current state of healthcare communication, navigating through the latest innovations, challenges, and more.

    Alexandria, Va. (October 11, 2023) –Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, released the results of its thirteenth annual survey on communications in healthcare. This year more than 150 executives, physicians, nurses, IT personnel, contact center representatives, and more from around the U.S. responded with eye-opening input about the state of communication at their respective organizations.

    The survey is designed to assess how clinical communication is handled in U.S. healthcare organizations, as well as the trends, challenges, and predictions shaping this critical capability. The survey results unveiled three major takeaways: 1) Unified communication is essential for modern healthcare; 2) Addressing burnout is imperative and 3) Diversity in communication devices remains relevant.

    “Despite the challenges hospitals and healthcare systems face, we realize that effective and efficient communication is crucial for improving patient safety and outcomes and mitigating the risk of clinician burnout,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “While budget and resource constraints remain the biggest challenge for healthcare leaders when considering new technology, the quality and safety of patient care remains paramount.” Key findings in the 2023 survey include insights into the evolution of mobile devices, the continued importance and usage of pagers, priorities for clinical communication and collaboration platforms, and clinician burnout and the role of communications.

    Current communication challenges and devices

    • For the fourth year in a row, respondents cited budget and resource constraints as the No. 1 obstacle to advancing hospital communications. Consistent with previous years, this obstacle far outranks all other challenges in advancing hospital communications (49%). Also, the emphasis on user education has notably increased from 3% in 2022 to 7% in 2023.
    • Although smartphones continue to be the No. 1 supported device for clinical communications, there was a continued decrease in their usage (61% in 2023 compared to 74% in 2022, and 79% in 2021). This could be attributed to both security concerns and cost implications. The healthcare IT industry’s needs are continuously evolving, and the role of smartphones might be redefined in the face of emerging technologies and changing operational requirements.
    • Similar to 2022, encrypted pager usage continues to rise steadily, which could indicate a return to simpler, more cost-effective communication. Overall, pagers remain important tools for hospitals and health systems, and this year’s responses emphasize the dynamic nature of device adoption in the healthcare IT landscape.
    • The concern about the security of patient information and proprietary health system data communicated through potentially unsecure tools continues to evolve. Respondents indicating they’re “Not concerned” has been on the rise since 2021, suggesting perhaps a growing trust in communication tools.

    Clinician burnout and the role of communications

    • A concerning 76% of healthcare workers still report some level of burnout, although those who felt extreme burnout decreased from 25% to 16% within three years. This might indicate improved interventions, better support mechanisms, or perhaps a post-pandemic stabilization. Almost 70% of IT executives rated that level of burnout as “a great deal” or “considerably” – the most affected group in 2023. Clinicians were not far behind, with almost 60% indicating high levels of burnout. This year’s data highlights the continued importance of addressing burnout in the healthcare sector, as it affects everyone from top executives to staff members
    • Addressing staffing concerns and improving support from leadership emerged as top strategies to mitigate burnout.

    What’s next for healthcare organizations

    • When asked about the current status of IT projects, 47% say it’s “business as usual” for IT, down from 52% in 2022. This slight decline suggests that while most projects continued to run smoothly, a few might have encountered challenges or shifted priorities.
    • In general, approximately 60% of respondents intend to resume IT projects within the next 12 months, which suggests a collective optimism or plan to get most of these projects back on track relatively soon and also recognizing the importance of IT projects to improve healthcare operations and patient care.

    The responses from the 2023 survey yield valuable information that can help the healthcare industry tackle their biggest communication challenges and guide planning efforts in the coming months and years. Having secure communication among care team members is paramount for clinical communication and collaboration (CC&C) platforms. Although the mix of communication devices continues to shift, the value of having a single platform to communicate with all devices is key. Pager use continues to rise, suggesting that a significant majority of hospitals and healthcare systems continue to implement them in their device mix.

    If you’re interested in more survey results, you can download the report here.

    About Spok
    Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Alexandria, Virginia, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

    Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

    Media Inquiries
    Jill Smith
    +1 (952) 451-1892
    [email protected]

    Posted 10.17.2023

  • CHIME Applauds 21 Healthcare Organizations Achieving The Highest Level Of Digital Health Excellence

    ANN ARBOR, MI, October 12, 2023 – The College of Healthcare Information Management Executives (CHIME) is thrilled to announce a remarkable milestone in the field of digital health. Twenty-one organizations, the most ever in the 24-year history of the Digital Health Most Wired Survey program, met or exceeded the stringent criteria required to be awarded the highest level of recognition in the 2023 CHIME Digital Health Most Wired Survey, Level 10. These achievements signify a groundbreaking commitment to digital health transformation, setting new industry standards for innovation and excellence.

    Encompassing submissions from varied types of healthcare organizations to include the digital health profiles of a record-breaking 55,000+ care sites and approximately 40% of US acute care hospitals, the achievement of these 21 healthcare organizations is truly a significant milestone in the realm of digital health. Exhibiting an unwavering commitment to digital health transformation, organizations must demonstrate an exceptional commitment to leveraging digital technology within a visionary corporate strategy, pushing the boundaries of innovation in healthcare and patient care to attain Level 10 recognition.

    In addition to the unprecedented number of organizations receiving Level 10 status, a remarkable one-third of participating organizations achieved a Level 9 standing. This percentage represents a notable increase over the previous year, underscoring the growing momentum of digital health adoption, potentially catalyzed by the challenges posed by the ongoing pandemic.

    “The CHIME Digital Health Most Wired Survey for 2023 is a testament to the rapid acceleration of digital transformation in healthcare,” said Russ Branzell, President and CEO of CHIME. This survey reflects the progress of leading healthcare providers as they reinvent healthcare. This accomplishment goes beyond information technology—it represents the entire organization’s dedication to enhancing healthcare through the advancement of digital health strategies.”

    Beyond the individual achievements of these organizations, the data from the CHIME Digital Health Most Wired Survey highlights a significant acceleration in data usage over the past year. This acceleration underscores the industry’s commitment to harnessing the power of digital technology to drive positive change and enhance healthcare delivery.

    The CHIME Digital Health Most Wired survey reflects the remarkable progress made by leading healthcare providers as they redefine healthcare for the 21st century. This achievement transcends information technology and speaks to the collective commitment of these organizations to advance healthcare through digital health strategies.

    Each participating organization will receive a customized benchmarking report through their complimentary Digital Health Analytics portal, providing valuable insights into their digital health performance across eight key segments: infrastructure; security; administrative/supply chain; analytics/data management; interoperability/population health; patient engagement; innovation; and clinical quality/safety.

    “In a time when healthcare faces challenges such as burnout, financial pressures, and increased competition, it is crucial to collaborate around digital health,” said Aaron Miri, CHCIO, FCHIME, CDH-E, SVP and CDIO at Baptist Health (Jacksonville, FL), a Level 10 recognized organization. “Armed with this incredible data, our digital health leaders are better equipped to address the demands of care staff and consumers, ushering in the disruptive changes needed to improve our healthcare system. This requires connecting disparate data, streamlining clinical workflows, reducing costs, and delivering consumer-oriented, digitally-enabled care.”

    CHIME commends these 21 organizations for their extraordinary achievements in digital health and looks forward to continued collaboration and innovation in the ever-evolving landscape of healthcare. A list of the highest-achieving healthcare organizations in level 7-10 presented by category is available here.

    About CHIME
    The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 5,000 members in 58 countries plus two U.S. territories and over 190 healthcare IT business partners and professional services firms, CHIME and its three associations provide a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate, exchange best practices, address professional development needs and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org.

     

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    Contact

    Calli Dretke
    Executive Vice President & Chief Digital and Marketing Officer
    CHIME                                                                                                          
    734.412.6255
    [email protected]

    Posted 10.12.2023

  • Lumeon Unveils Latest Evolution of Clinical Workflow Automation with Lumeon Conductor™

    Care orchestration platform further enables clinical automation at scale, resulting in rapid clinical, operational, and patient experience benefits

    BOSTON, MA (October 10, 2023) – Lumeon, the pioneer in clinical workflow automation solutions for health systems, announced today the next evolution of its SaaS platform: Lumeon Conductor™. Where care delivery today is labor intensive, highly variable, and expensive, Conductor bridges the gap between clinical intention and operational execution with clinical workflow automation that personalizes care at scale. The result is rapid clinical, operational, and patient experience benefits, all enabled through existing EHR workflows.

    Analogous to the maestro of a symphony, Lumeon Conductor orchestrates intricate care processes in real time across complex environments. Building on 15 years of proven automation technology and results attainment, Conductor amplifies EHR investments and personalizes activities, orders, tasks and engagement to each patient’s individual needs.

    “Our unique clinical workflow automation fills the gap left by patient engagement, PHM, and digital front door solutions that aim to improve access but don’t then follow through to help with the increased demand on the care team,” said Robbie Hughes, CEO and founder of Lumeon. “Care teams all over the world know what good looks like, their struggle is getting it done consistently at the scale they need while facing daily workforce challenges. With Lumeon Conductor, we move care delivery from one size fits all to a highly personalized approach that ensures that we are managing each patient’s care as an individual, strategically weaving ‘digital’ into the clinical care journey to automate what can be automated, and freeing the care team up to look after those that need it most,” he added.

    Lumeon Conductor includes new capabilities that help health systems deliver personalization at scale:

    • Boost command center ROI. Healthcare organizations are increasingly investing in command centers to broaden operational visibility across care settings and glean intelligence to improve care coordination, patient communication, and transitions of care. Conductor’s Command Center Orchestration links command centers into EHR workflows, using remote automated decision support to ensure that best practices are always followed, no matter where decisions are made.
    • Scale digital rounding. Quickly identify patient cohorts across ambulatory and inpatient settings, enabling clinical, multidisciplinary, and patient review; and surfacing real-time documentation, action capture, and assignment. Conductor algorithmically gathers the latest information from multiple sources and highlights the next best action, to ensure the right care is delivered to the right patient at the right time – every time.
    • Communicate with patients faster and easier. Conductor’s Campaign Builder allows for real-time communication to hundreds of thousands of patients – via text message and/or automated voice calls – to update for emergency events, appointment details, care needs, and marketing efforts. Messages can easily be customized with patient-specific data, and patient responses are tracked to dynamically adapt outreach in real-time to ensure messages are received and replied to.

    Lumeon Conductor delivers transformative results for major hospitals and health systems across the U.S. and Europe:

    • Projected $18.2M in annual savings for a large state-owned health system
    • Preop productivity boosted by 66% for a large health system
    • Reduced no-show rate by 29% for a California university health system
    • Improved patient satisfaction by 60% for a large private health system

    Learn more about Lumeon Conductor.

    About Lumeon
    Lumeon helps care teams close the gap between clinical intent and operational execution at scale with our Conductor SaaS platform. Lumeon Conductor™ enhances the EMR with proprietary clinical automation to algorithmically create the optimal care plan for every patient, in real time, individualized to their specific need, taking into account social, clinical and operational factors that drive access, quality and efficiency. Lumeon transformed the care journeys of over 10M patients in the last 12 months and has proven to improve care team capacity by 60%, improve patient satisfaction by 83% and markedly improve revenue. Lumeon’s portfolio of solutions span perioperative efficiency, management of ambulatory care, discharge planning, and acute care at home, delivering ROI in as little as three months.

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    Media Contact
    Philip Anast
    Amendola (for Lumeon)
    312-576-6990 [email protected]

    Posted 10.11.2023

  • The College of Healthcare Information Management Executives (CHIME) Announces New Incoming Board Members and 2024-2025 Board Officers

    FOR IMMEDIATE RELEASE

    The College of Healthcare Information Management Executives (CHIME) Announces New Incoming Board Members and 2024-2025 Board Officers

    ANN ARBOR, MI, October 10, 2023 – The College of Healthcare Information Management Executives (CHIME) is thrilled to announce the appointment of three (3) CHIME members and one (1) Foundation member representative to join the CHIME and CHIME Foundation Board of Trustees in January 2024. These esteemed individuals bring a wealth of experience and expertise to further advance CHIME’s mission of driving innovation and excellence in the field of healthcare information management to improve health and care.

    “Collectively, the board members include innovative and influential leaders in the digital health industry and business experts who will provide strategic oversight and bring independent and diverse perspectives to help strengthen CHIME,” said CHIME Board of Trustees Chair, Daniel Nigrin, MD, CHCIO, CDH-E, Chief Information Officer for MaineHealth. “It’s essential to highlight that these elections are member-driven, reflecting CHIME’s commitment to inclusivity and democratic representation. CHIME members had the opportunity to nominate and vote for the individuals they believe best represent their interests through the Board of Trustees,” said Nigrin.

    New members appointed to the CHIME Board of Trustees include:

    • Saad Chaudhry, M.Sc., M.PM, CHCIO, CDH-E, CDO and CIO at Luminis Health
    • Linda Stevenson, MBA, PMP, CHCIO, CDH-E, CIO at Fisher-Titus Medical Center
    • Jeffrey Sturman, PMP, CHCIO, CDH-E, SVP and CDO at Memorial Healthcare System

    Beginning January 1, 2024, the new CHIME Foundation Board Director is:   

    • Andrea Daugherty, CISSP, CHCIO, CDH-E, Head of Digital Health, SHI International Corp.

    These newly appointed members will join an already distinguished group of healthcare and technology leaders serving on the CHIME Board of Trustees. Their diverse backgrounds and extensive experience will contribute to providing strategic oversight and guidance, ensuring that CHIME remains at the forefront of healthcare information management.

    In addition, CHIME is pleased to announce the 2024 and 2025 CHIME Board of Trustees Officers.

    Beginning January 1, 2024, the new CHIME Board of Trustees Officers are: 

    • Scott MacLean (Chairperson) CHCIO, FCHIME, LCHIME, CDH-E, SVP and CIO at MedStar Health
    • Aaron Miri (Treasurer) CHCIO, FCHIME, CDH-E, SVP and CDIO at Baptist Health
    • D. Sheree McFarland (Secretary) CHCIO, FCHIME, LCHIME, CDH-E and CIO at HCA

    Starting January 1, 2025, the new CHIME Board of Trustees Officers will be:

    • Tressa Springmann (Chairperson) CHCIO, FCHIME, LCHIME, CDH-E, SVP & CDO and CIO at LifeBridge Health
    • Terri Couts (Treasurer) CHCIO, CDH-E, CDO at The Guthrie Clinic
    • Daniel Barchi (Secretary) CHCIO, LCHIME, CDH-E, SVP and CIO at CommonSpirit Health

    “Our industry continues to rise up to meet extraordinary challenges,” said incoming 2024 Chairperson, Scott MacLean. “We are excited to welcome these outstanding professionals to our board. Their insights and leadership will be instrumental in shaping the future of our industry. CHIME remains dedicated to serving its members and driving excellence in digital health, and we are confident that these new leaders will help us achieve these goals.”

     

    About CHIME

    The College of Healthcare Information Management Executives (CHIME) is an executive organization dedicated to serving chief information officers (CIOs), chief medical information officers (CMIOs), chief nursing information officers (CNIOs), chief innovation officers (CIOs), chief digital officers (CDOs) and other senior healthcare IT leaders. With more than 5,000 members in 58 countries plus two U.S. territories and over 190 healthcare IT business partners and professional services firms, CHIME and its three associations provide a highly interactive, trusted environment enabling senior professional and industry leaders to collaborate, exchange best practices, address professional development needs and advocate the effective use of information management to improve the health and care in the communities they serve. For more information, please visit chimecentral.org.

     

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    Contact

    Calli Dretke
    Executive Vice President & Chief Digital and Marketing Officer
    CHIME                                                                                                          
    734.412.6255
    [email protected]

    Posted 10.10.2023
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