• Artera Partners with Hyro to Launch AI-Powered Virtual Assistant

    New Product, Artera Care Assist, powered by Hyro, Connects Patients to Care Services, Reducing Administrative Workload While Stretching Operational Dollars

    SANTA BARBARA, Calif. (November 9, 2023) — Artera, the Saas digital health leader in patient communications, today announced the availability of Artera Care Assist, powered by Hyro, a leader in AI-powered adaptive communications. Artera Care Assist is a web-virtual assistant that can be deployed on a healthcare providers website, in as little as 48 hours, to answer common patient questions 24/7. Patient inquiries can now be answered instantly by the virtual assistant based on information already available on the providers website, such as office hours, where to park and more. Artera Care Assist delivers Artera’s 700+ customers another channel to digitally connect with patients on their terms without adding additional workload to busy, overburdened staff. Artera Care Assist, powered by Hyro, is now generally available.

    “Millions of patients visit healthcare providers’ websites each year. Artera Care Assist expands our industry-leading patient communications technology to those patients and enables health systems to consolidate more of their communications into a single, integrated platform,” said Guillaume de Zwirek, CEO and Founder, Artera.

    “We’re thrilled to partner with Artera to deliver healthcare providers an integrated communications solution that drives staff efficiency and helps address the labor challenges we know they are facing,“ said Israel Krush, CEO and Co-Founder of Hyro. “This partnership underscores our commitment to delivering responsible AI-powered patient-facing communications to health systems across the U.S., empowering patient access teams, and creating a delightful patient journey across channels.”

    The partnership between Artera and Hyro comes as healthcare providers grapple with significant market headwinds: mounting consumer expectations for seamless, digitized experiences and labor-related issues such as staff burnout and workforce shortages. With 78 percent of patients saying “ease of navigation” are factors for leaving a healthcare provider1 and 47 percent of current healthcare workers planning to exit the industry by 20252, Artera Care Assist delivers a timely option for providers looking to remain competitive without adding workload to already overburdened staff.

    “Every day, patients at Hackensack Meridian Health are using web assistants to knock on our digital front doors and every day, we are reaching patients through SMS about their care, ” said Pamela Landis, senior vice president of digital engagement, Hackensack Meridian Health. “The gap was that the interactions weren’t connected and didn’t extend throughout the patient journey. This partnership will make the access to care easier for patients. It’s important to Hackensack Meridian Health that our technology partners are open to collaborating as they bring their unique skills and value to help ensure a better patient experience.”

    Artera Care Assist is available alongside Artera Harmony, which is the only SaaS platform capable of integrating any third-party solution to offer visibility, unification and orchestration across an entire organization’s patient communications tech stack. The result? Improved conversion rates and better patient outcomes.

    For more information about Artera Care Assist visit: https://artera.io/hyro

    About Artera
    Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages reaching 72+ million patients annually. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email and/or IVR), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

    Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.

    For more information, visit www.artera.io.

    About Hyro
    Hyro, the #1 Adaptive Communications Platform, enables health systems to automate workflows and conversations across their most valuable platforms, services and channels—including call centers, websites, SMS, mobile apps and more. Top-performing organizations trust Hyro’s plug-and-play approach, including an award-winning natural language engine, to help them recapture time and investment lost to building and maintaining chat and voice solutions. With Conversational Intelligence, Hyro delivers omnichannel analytics, including engagement metrics, trending topics and knowledge gaps, that offer industry-leading explainability, control and optimization. Headquartered in New York, Hyro delights clients like Intermountain Healthcare, Baptist Health, and Novant Health with AI assistants that are 60x faster to deploy, easy to maintain and simple to scale—generating better conversations, more conversions, and revenue-driving insights. Hyro was founded in 2018 by Israel Krush and Rom Cohen. Learn more at www.hyro.ai.

    Sources Cited:
    ● 1Accenture, Healthcare Experiences: The difference between loyalty and leaving, (Accessed 10/2023)
    ● 2Forbes, New Survey Shows That Up To 47% Of U.S. Healthcare Workers Plan To Leave Their Positions By 2025 (Accessed 10/2023)

    Posted 11.15.2023

  • Genzeon Launches HIP One, an Intelligence Platform Designed Specifically for Healthcare

    New health intelligence platform harnesses power of generative AI while providing built-in privacy and security controls.

    EXTON, PA (November 7, 2023) Genzeon, a leading technology solutions provider, announced the launch of HIP One, a secure intelligence platform designed specifically for healthcare. Through HIP One, health plans, providers, and other healthcare organizations can transform their clinical and business operations within a single platform, reducing the burdens of cost and overwhelming management.

    “The healthcare industry faces the challenge of an abundance of custom solutions, highlighting the urgent need for a shift to a healthcare-specific, secure platform so they can maximize their return on digital investment as it relates to clinical and business operations,” added Genzeon’s GM of Healthcare, Harsh Singh.

    Genzeon’s health intelligence platform was developed with a focus on improving business optimization with immediate access to relevant data. The HIP One platform is capable of supporting team members across multiple operational departments in payor and provider organizations.

    HIP One leverages the expertise of the Genzeon Healthcare team, including compliance and privacy, and is powered by generative artificial intelligence (GenAI). This platform is tailored specifically for healthcare and built securely to be able to converse safely with built-in privacy.

    Venkat Thumula, CEO and Founder of Genzeon stated, “HIP One is Genzeon’s committed endeavor. The HIP One platform is meticulously designed from the ground up. It aims to deliver superior return on digital investment and innovation by harnessing cutting-edge technology, while prioritizing privacy and security.”

    HIP One empowers healthcare providers, payors, and other healthcare companies to rapidly improve efficiency, as seen in early adopter case studies:

    • 25% reduction in turnaround times when using GenAI for benefits operations.
    • 35% reduction in time when using HIP One for digitizing unstructured data in medical review process as part of claim operations.
    • 30% improved productivity in medical bill review when using digitization and augmentation solutions.

    In related news, Harsh Singh will be leading a panel of industry leaders at the CHIME23 Fall Forum this week in a session entitled “Helpful or Hype? Emerging Applications of Generative AI in Healthcare.” Panelists for this session will include Deepthi Bathina, MS, MBA, CEO and founder, RhythmX AI, Diana Nole, MBA, EVP & General Manager, Healthcare Division, Nuance, and Shakeeb Akhter, CHCIO, CDH-E, SVP & CDIO, Children’s Hospital of Philadelphia.

    To learn more about Genzeon’s HIP One platform and how to sign up for a free trial, please visit https://www.genzeon.com/healthcare/hip-one/.

    About Genzeon
    Genzeon is a leading technology services and solutions provider, dedicated to delivering innovation and excellence for healthcare and retail organizations. With a commitment to transformative solutions, Genzeon continues to drive advancements that create positive impacts on businesses and communities. For more information, visit www.genzeon.com.

    For media inquiries, please contact:
    Alexander Lucas
    Marketing Manager, Genzeon
    [email protected]
    585-738-5973

    Posted 11.9.2023

  • Emory Healthcare and DrFirst collaboration aims to assist patients with medication adherence and affordability

    ATLANTA, GA (November 1, 2023) – Emory Healthcare, the most comprehensive academic health system in Georgia, is collaborating with health care technology pioneer DrFirst to help patients access and adhere to affordable, appropriate prescription medications for their health conditions and ailments. Research shows that medication adherence is a primary determinant of success in patient outcomes, while non-adherence can lead to a worsening of diseases and disorders, increased health care costs and even death.

    “The collaboration with DrFirst will put patients first in enhancing medication prescribing and management, from an encounter with the clinician to picking up the prescription at the pharmacy,” says Alistair Erskine, MD, chief information and digital officer for Emory Healthcare. “These clinical solutions will assist our providers with their decisions in providing a higher level of care for our patients.” 

    “For many patients, especially those with chronic conditions, taking their medications as prescribed is vital to positive health outcomes and staying out of the hospital,” says G. Cameron Deemer, CEO of DrFirst. “Technology can help by making clinical data more usable, removing friction from workflows, which assists clinicians and patients to achieve better medication outcomes.”

    Emory Healthcare is using three medication management services offered within Fuzion by DrFirst, a software platform that uses clinical-grade artificial intelligence (AI) to streamline clinical workflows to boost workflow efficiency and medication adherence. 

    • Medication history with clinical-grade AI provides the most comprehensive information available and eliminates the need for manual data entry in workflows. This means patients will have less chance of adverse drug events, clinicians will have more complete data at the point of care, and pharmacists will save time on medication reconciliation, which is the process of making sure the list of medications for a patient matches what the patient is actually taking.
    • Prescription price transparency allows providers to know patients’ pharmacy benefits, including their out-of-pocket costs, before they leave the doctor’s office or hospital. Knowing these costs up front, with options to switch to an affordable therapeutic equivalent if too costly, saves time and money for patients. This increases medication adherence and means patients are less likely to abandon high-cost prescriptions at the pharmacy.
    • Coming soon: Automated messaging will alert patients when their clinician sends an electronic prescription to their pharmacy. The HIPAA-compliant functionality will allow patients to review their prescription and pharmacy information, as well as get relevant educational information and financial savings for their medication. 

    Patients will automatically benefit from the prescription messaging when they opt-in for communications from Emory. Additionally, patients can choose to opt-out of receiving text messaging alerts.

    “Managing multiple medications and cost considerations can be challenging for patients when dealing with a chronic condition or sudden illness,” says Christy Norman, PharmD, vice president of pharmacy services for Emory Healthcare. “Having these additional solutions in place will help identify and manage the best medications for every patient’s individual health journey.”

    About Emory Healthcare:
    Emory Healthcare, with nearly 24,000 employees and 11 hospitals, is the most comprehensive academic health system in Georgia. System-wide, it has 2,796 licensed patient beds, more than 3,450 physicians practicing in more than 70 specialties, serving metro Atlanta and Georgia. It also provides services to greater Georgia through a joint venture at St. Francis–Emory Healthcare Hospital in Columbus, 10 regional affiliate hospitals, and its clinically integrated physician network. To learn more, visit https://www.emoryhealthcare.org.

    About DrFirst:
    Fuzion by DrFirst is trademark of DrFirst.com, Inc., all rights reserved. Since 2000, healthcare IT pioneer DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare efficiency and effectiveness by enhancing e-prescribing workflows, improving medication history, optimizing clinical data usability, and helping patients start and stay on therapy. In the last few years, DrFirst has won over 25 awards for excellence and innovation, recognizing our game-changing use of clinical-grade AI to streamline time-consuming healthcare workflows and prevent medication errors. Our solutions are used by more than 350,000 prescribers, 71,000 pharmacies, 300 EHRs and health information systems, and 2,000 hospitals in the U.S. and Canada. To learn more, visit DrFirst.com and follow @DrFirst

    Media Contacts:
    Janet Christenbury, Emory Healthcare, [email protected]
    Katlyn Nesvold, DrFirst, [email protected]

    Posted 11.8.2023

  • Artera Achieves SOC 2 Type 2 Compliance for Data Security, Availability and Privacy

    Artera Leads Patient Communications Industry with Six Unique Security and Privacy Certifications and Compliance Reports

    SANTA BARBARA, Calif., (October 31, 2023) – Artera, a SaaS digital health leader in patient communications, has achieved Service Organization Control (SOC) 2 Type 2 compliance for the following Trust Services Criteria: Security, Availability and Privacy. The rigorous audit, issued by the American Institute of CPAs (AICPA), is designed to ensure cloud-based service providers store and process client data in a secure manner. The attainment of this voluntary third-party compliance report underscores Artera’s dedication to delivering the highest level of data security and privacy for its 700+ healthcare providers and federal agency customers.

    Data security is top of mind for healthcare providers today. Data attacks are some of the most compromising experiences medical organizations can face because they not only put confidential patient information at risk but require extensive time to recover and cost an average of $11 million1. And in today’s highly connected and digitized healthcare ecosystem, implementing proper data protection measures is critical not just for healthcare providers, but also for their vendor partners.

    “We operate in a highly regulated industry, caring for some of the most sensitive data. We take the security and privacy of it very seriously,” said Justin Widlund, General Counsel, Artera. “At Artera, we don’t just aim to meet the industry’s standard for security and privacy – we go above and beyond to exceed that standard – and earning this certification with a perfect score is a testament to that.”

    As the company’s sixth third-party assessment, this report adds to a growing list of certifications and compliance reports showcasing Artera’s continuous commitment to information security and privacy. In addition to SOC 2 Type 2, Artera is certified with:

    • HITRUST: As the gold standard for organizations in healthcare, Artera has been HITRUST-certified since 2019. The HITRUST CSF is a rigorous set of controls that covers, among other sources, all the requirements of HIPAA.
    • ISO 27001: Used by more than 60,000 companies worldwide, establishes requirements for forming, implementing, maintaining, and continually improving an Information Security Management System (ISMS). This standard serves as the foundation upon which the other ISO 27000 standards are built.
    • ISO 27017: Extends supplementary requirements for the implementation of information security controls for cloud services.
    • ISO 27701: Establishes requirements for the formation, implementation, maintenance and continuous improvement of a Privacy Information Management System (PIMS) to protect the privacy and processing of personal data. Artera has been certified against the ISO 27701 standard as a data processor.
    • ISO 27018: Provides further requirements beyond ISO 27701 for the protection of personally identifiable information (PII) within cloud environments.

    As the leader in patient communications, Artera has been championing data security and compliance for more than eight years. While continuing to innovate and deliver improvements to patient communications, data protection and safety remain at the forefront, holding the team to the highest standards for safeguarding healthcare organizations and the patients they serve.

    To learn more about Artera’s security practices, please visit the Trust Center: https://artera.io/trust-center/.

    About Artera
    Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages reaching 72+ million patients annually. The Artera platform integrates across a healthcare organization’s tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient’s preferred channel (texting, email and/or IVR), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.

    Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.

    For more information, visit www.artera.io.

    Posted 11.8.2023

  • Second Annual Ponemon Institute Report Finds That Two-Thirds of Healthcare Organizations Surveyed Experienced Disruption to Patient Care Due to Cyber Attacks

    The average total cost of a cyber attack experienced by healthcare organizations was nearly $5 million, a 13% increase from the previous year

    SUNNYVALE, CA (October 11, 2023) – Proofpoint, Inc., a leading cybersecurity and compliance company, and Ponemon Institute, a top IT security research organization, today released the results of their second annual survey on the effect of cybersecurity in healthcare. The report, “Cyber Insecurity in Healthcare: The Cost and Impact on Patient Safety and Care 2023,” found that 88% of the surveyed organizations experienced an average of 40 attacks in the past 12 months. The average total cost of a cyber attack experienced by healthcare organizations was $4.99 million, a 13% increase from the previous year.

    Among the organizations that suffered the four most common types of attacks—cloud compromise, ransomware, supply chain, and business email compromise (BEC)—an average of 66% reported disruption to patient care. Specifically, 57% reported poor patient outcomes due to delays in procedures and tests, 50% saw an increase in medical procedure complications, and 23% experienced increased patient mortality rates. These numbers reflect last year’s findings, indicating that healthcare organizations have made little progress in mitigating the risks of cyber attacks on patient safety and wellbeing.

    The report, which surveyed 653 healthcare IT and security practitioners, found that supply chain attacks are the type of threat most likely to affect patient care. Nearly two-thirds (64%) of surveyed organizations suffered a supply chain attack in the past two years. Among those, 77% experienced disruptions to patient care as a result (an increase from 70% in 2022). BEC, by far, is the type of attack most likely to result in poor outcomes due to delayed procedures (71%), followed by ransomware (59%). BEC is also most likely to result in increased medical procedure complications (56%) and longer lengths of stay (55%).

    “For the second consecutive year, we found that the four types of analyzed attacks show a direct negative impact on patient safety and wellbeing,” said Larry Ponemon, chairman and founder of the Ponemon Institute. “Our findings also show that more IT and security professionals view their organization as vulnerable to each type of attack, compared to 2022. These attacks are also putting an even greater strain on resources than last year—costing on average 13% more overall and 58% more in the time required to ensure the impact on patient care was corrected.”

    Other key findings of the report include:

    • Ransomware remains an ever-present threat to healthcare organizations, even though concerns about it are on the decline: 54% of respondents say their organization suffered a ransomware attack, up from 41% in 2022. However, ransomware fell to the bottom of threat concerns, with only 48% of respondents saying this threat concerns them the most, compared to 60% last year. The number of surveyed organizations making a ransom payment also dropped, from 51% in 2022 to 40% this year. However, the average total cost for the highest ransom payment spiked 29% to $995,450. Further, 68% said the ransomware attack resulted in a disruption to patient care, with most (59%) citing delays in procedures and tests that resulted in poor outcomes.
    • All organizations surveyed had at least one data loss or exfiltration incident involving sensitive and confidential healthcare data within the past two years: 43% of respondents say a data loss or exfiltration incident impacted patient care; of those, 46% experienced increased mortality rates and 38% saw increased complications from medical procedures. Organizations experienced 19 such incidents on average, with malicious insiders the most likely cause (identified by 32% of respondents).
    • Concerns about supply chain attacks declined, despite these attacks significantly disrupting patient care. Only 63% of respondents expressed concern about the vulnerability of their organization to supply chain attacks, compared to 71% last year. At the same time, 64% of respondents say their organizations’ supply chains were attacked an average of four times and 77% of those that suffered a supply chain attack saw disruption in patient care, an increase from last year’s 70%.
    • Healthcare organizations feel most vulnerable to and most concerned about cloud compromise. Seventy-four percent of survey participants view their organization as most vulnerable to a cloud compromise, on par with last year’s 75%. However, a higher number are concerned about the threats posed by the cloud: 63% vs. 57% in 2022. Cloud compromise, in fact, rose to the top as the most concerning threat this year from fifth place last year.
    • BEC/spoofing concerns increased significantly. The number of respondents concerned about BEC/spoofing jumped to 62% from last year’s 46%. More than half (54%) of organizations experienced five of these types of incidents on average. The growing concern may reflect the finding that BEC/spoofing attacks are more likely than others to result in poor outcomes due to delayed procedures (71%), increased complications from procedures (56%), and lengthier stays (55%).
    • Low preparedness against BEC/spoofing and supply chain attacks puts patients at risk. Although the number of organizations concerned about BEC/spoofing phishing grew, only 45% take steps to prevent and respond to this type of attack. Similarly, despite the prevalence of disruptions to patient care from supply chain attacks, only 45% of organizations have documented steps to respond to them.
    • Lack of in-house expertise and insufficient staffing an even bigger challenge than before to cybersecurity posture. Respondents identified lack of in-house expertise and insufficient staffing as the two biggest challenges to keeping their organization’s cybersecurity posture from being fully effective, and more organizations feel this challenge this year: 58% noted lack of expertise as a challenge vs. 53% in 2022, and 50% identified insufficient staffing vs. 46% last year.

    “While the healthcare sector remains highly vulnerable to cybersecurity attacks, I’m encouraged that industry executives understand how a cyber event can adversely impact patient care. I’m also more optimistic that significant progress can be made to protect patients from the physical harm that such attacks may cause,” said Ryan Witt, chair, Healthcare Customer Advisory Board at Proofpoint. “Our survey shows that healthcare organizations are already aware of the cyber risks they face. Now they must work together with their industry peers and embrace governmental support to build a stronger cybersecurity posture—and consequently, deliver the best patient care possible.”

    To download Cyber Insecurity in Healthcare: The cost and impact on patient safety and care 2023, please visit: https://www.proofpoint.com/us/resources/threat-reports/ponemon-healthcare-cybersecurity-report

    For more information on Proofpoint’s healthcare solutions, please visit: https://www.proofpoint.com/healthcare

    About Proofpoint, Inc.
    Proofpoint, Inc. is a leading cybersecurity and compliance company that protects organizations’ greatest assets and biggest risks: their people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including 85 percent of the Fortune 100, rely on Proofpoint for people-centric security and compliance solutions that mitigate their most critical risks across email, the cloud, social media, and the web. More information is available at www.proofpoint.com.

    Posted 11.1.2023

  • Damo Announces the Launch of the DigiM™ Digital Maturity Momentum Awards 2023

    The DigiM™ Digital Maturity Momentum Awards 2023 Recognizing Excellence in Healthcare Digital Transformation

    Chicago, IL (October 25, 2023) – Damo Consulting, a prominent player in healthcare digital transformation, is delighted to introduce the highly anticipated DigiM™ Digital Maturity Momentum Awards for 2023.
    These awards are a testament to the commitment and success of organizations and individuals in the ever-evolving landscape of digital transformation in healthcare.

    Last year, our inaugural DigiM™ Digital Maturity Momentum Awards program received an overwhelming response from health systems looking to conduct a self-assessment and compare themselves against their peers in digital transformation progress. Some of the winners and honorees of 2022 include Geisinger, lntermountain Health, Northwell Health, Providence, Sentara, University of Rochester Medical Center, and Virtua Health.

    The DigiM™ Digital Maturity Momentum Awards are grounded in the DigiM™ Digital Maturity Framework, an invaluable tool for assessing and benchmarking digital maturity and progress within the realm of digital transformation. The awards ceremony is a recognition of excellence, a benchmarking exercise, and a platform for sharing best practices that can inspire and guide peers in the industry.

    Why the DigiM™ Digital Maturity Momentum Awards Matter:

    •  Recognition of Excellence: DigiM™ Award recipients are celebrated for their exceptional leadership in digital transformation, reflecting dedication and accomplishments in the field.
    • Benchmarking and Self-Reflection: The awards encourage organizations to assess their digital maturity, offering insights into strengths and areas for improvement, and fostering ongoing growth and development.
    • Sharing Best Practices: Participants have the opportunity to share their best practices and insights with a global audience, serving as valuable resources for others on their digital journey.
    • Inspiration for Others: Achievements in digital transformation can inspire and motivate others to strive for excellence, making the DigiM™ Awards a platform for sharing success stories that guide peers in the industry.

    Award Categories:

    Submissions for the DigiM™ Digital Maturity Momentum Awards will be evaluated in the following categories:

    • Digital Engagement Maturity: Recognizing organizations that have excelled in engaging their audiences effectively through digital channels.
    • Technology Engagement Maturity: Celebrating innovation and excellence in the implementation of digital technologies.
    • Overall Leadership in Digital Transformation Strategy and Execution: Honoring individuals, teams, or organizations that have demonstrated exceptional leadership and execution of digital transformation strategies.

    “We are honored to be named an overall leader in the Damo Digital Maturity Awards program. The award is a recognition of the significant achievements and positive outcomes that we have made in digitally enabling our consumer, clinical, and employee experiences. Digital maturity is not the job of only one team in an organization. It’s a cultural shift made possible by the work of many hands – not all of them tech folks – across the care continuum. And as is true within our health systems, so too is this way of digital transformation for the American healthcare landscape: growth made possible by an ecosystem of providers and partner organizations across the country who motivate and inspire one another’s evolution,” says Emily Kagan Trenchard, Senior Vice President, Chief Consumer Digital Solutions, Northwell Health.

    How to Submit Your Assessment:
    To participate in the DigiM™ Awards, follow these steps:

    • Visit our online portal.
    • Complete the assessment questionnaire (20-30 minutes).
    • Ensure all required information is accurate and up to date.
    • Submit your assessment by the deadline, November 08, 2023.

    The DigiM™ Awards are an online event, with winners and honorees announced in January 2024. Every participant will receive a copy of their assessment, along with an opportunity to discuss their report with our experts. Damo Consulting looks forward to celebrating achievements and connecting with a community of digital transformation enthusiasts. We encourage all participants to share this opportunity with their networks, colleagues, and peers who have made notable contributions to the digital transformation landscape.

    About the DigiM™ Awards
    The DigiM™ Awards is an annual awards event that celebrates excellence in digital innovation. It recognizes and honors individuals, organizations, and projects that have made significant contributions to the digital world. For more information, please visit www.da moconsu lti ng.net.

    For inquiries or further information, please contact us at [email protected].

    Posted 11.1.2023

  • Fuzion by DrFirst Brings Radical Efficiency to Clinical Workflows and Safeguards Patients from Preventable Errors

    Powered by Clinical-Grade AI, Health Tech Platform Offers Flexible Options and Insights to Increase Utilization and Value

    Rockville, MD (October 5, 2023) —As hospitals and health systems face increasingly intense financial and staffing challenges, health tech pioneer DrFirst announced an enterprise-wide software platform that uses clinical-grade AI to streamline clinical workflows such as medication reconciliation and other elements of medication management.

    Fuzion by DrFirst brings together a broad set of capabilities that transforms medication-related processes, relieving staff burden and boosting patient safety and outcomes. With the flexibility to use all or parts of the platform within native Epic electronic health record (EHR) workflows, the clinical-grade AI acts as a co-pilot, working in collaboration with staff to improve the quality of clinical data and deliver game-changing efficiency to overworked clinicians.

    Fuzion by DrFirst radically improves efficiency in three unique ways:
    • Eliminating the need for manual data entry and its drag on staff productivity and quality of care by optimizing inbound clinical data at the point of care
    • Igniting adherence by delivering prescription price transparency, providing medication fill data for high-risk populations, and sending patients automated prescription reminders with educational and financial resources
    • Supercharging value with continuous analytics on medication history workflows and highlighting areas for improvement

    Eliminating Data Gaps and Manual Entry
    Clinical-grade AI fills data gaps, giving clinicians easy access to accurate and complete patient information and reducing the risk of adverse drug events and readmissions.

    “We were driven to partner with DrFirst because of their ability to optimize our clinical data and streamline time-consuming healthcare workflows,” said Stacey Johnston, MD, MHA, CHCIO, VP, Chief Application Officer & Epic Program Executive of Baptist Health. “As part of our migration from legacy EHRs to Epic, DrFirst solutions converted more than 9 million sigs [medication instructions] without clinician intervention. A subset of these conversions had no sig provided in third-party data, and the sig was inferred by the AI technology. By avoiding manual conversion of this data, we saved critical time (estimated at more than 19,000 hours) for our clinicians and reduced the likelihood of transcription errors.”

    Baptist Health also integrated other elements of Fuzion that drive medication adherence, including real-time benefit check and patient engagement tools. “We can now provide clinically appropriate and affordable medication options before the patient leaves the exam room and deliver automated messages that offer relevant educational information with financial savings, plus reminders to pick up their prescriptions,” said Dr. Johnston.

    Igniting Population Health Initiatives
    Population health initiatives are crucial for health systems, and Fuzion by DrFirst delivers clinically relevant information that makes it easy for healthcare providers to identify patients who may need help to stay on track with their medication therapy. Early intervention with these patients dramatically reduces overall use of healthcare resources and prevents the negative outcomes and costly penalties associated with hospital readmissions. One academic medical center used the population health management capability within the platform to identify and counsel populations of patients who weren’t filling their prescriptions for congestive heart failure, resulting in a 20% improvement in prescription first-fill rates.

    “Major advances like this are key to value-based care initiatives—and impossible without optimized clinical data and the workflows to make that information readily accessible,” said G. Cameron Deemer, CEO of DrFirst. “Many health systems are grappling with rising costs, staffing shortages and burnout, and sicker patients. Accurate and timely patient data is crucial to managing care for high-risk patients so they have better health outcomes and stay out of the hospital.”

    Supercharging Value with Continuous Insights
    A dashboard provides continuous insights that include a Value Realization Score, based on utilization that reflects keystrokes saved, fewer calls to primary care providers and local pharmacies to confirm medication history, and opportunities to reduce adverse drug events that contribute to readmissions. Health systems are using the dashboard to monitor and continually improve medication reconciliation workflows, including for high-risk patients and those admitted via the Emergency Department.

    One Northern California academic medical center increased by 42% the number of times staff used the automated feature to import medication history rather than entering the information manually. The same health system saw a 6% increase in staff consulting medication history for high-risk inpatients.

    In April 2023, the clinical-grade AI that powers Fuzion by DrFirst won Gold in the “Efficiency Through AI” category of the prestigious Edison Awards.

    About DrFirst
    Fuzion by DrFirst is service mark of DrFirst.com, Inc., all rights reserved. Since 2000, healthcare IT pioneer DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare efficiency and effectiveness by enhancing e-prescribing workflows, improving medication history, optimizing clinical data usability, and helping patients start and stay on therapy. In the last few years, DrFirst has won over 25 awards for excellence and innovation, recognizing our game-changing use of clinical-grade AI to streamline time-consuming healthcare workflows and prevent medication errors. Our solutions are used by more than 350,000 prescribers, 71,000 pharmacies, 300 EHRs and health information systems, and 2,000 hospitals in the U.S. and Canada. To learn more, visit DrFirst.com and follow @DrFirst.

    Media Contact
    Katlyn Nesvold
    Amendola Communications for DrFirst
    PH 715-559-0046
    [email protected]

    Posted 11.1.2023
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