TeleVox Named “Best Patient Communication Solution” in 2023 MedTech Breakthrough Awards Program

MOBILE, ALA. (PRWEB) MAY 03, 2023

TeleVox, an industry leading provider of omnichannel digital patient engagement technology, has been selected as the winner of the “Best Patient Communication Solution” award in the 7th annual MedTech Breakthrough Awards program. MedTech Breakthrough is an independent market intelligence organization that recognizes the top companies, technologies, and products in the global health and medical technology market.

TeleVox is an integrated two-way real-time healthcare patient engagement solution. The platform integrates with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. In addition, the TeleVox pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through customized communication. All the exchanges are possible via text, virtual assistant, interactive voice response (IVR), email, and postcards.

The innovative technology that powers TeleVox’s advanced patient engagement platform allows organizations to automate a variety of communications. The platform supports instant digital interactions, including self-scheduling, rescheduling, pre- and post-procedure messages, referrals, recall, balance reminders and EHR event-based triggers. New features include AI-driven omnichannel virtual assistant, digital care programs, care gap prevention, and reputation management.

Due to TeleVox’s seamless integration with all types of EHRs, TeleVox can secure and safeguard patient data through industry-leading healthcare information technology and data security best practices.

“We are thrilled to be in this year’s MedTech Breakthrough winners’ circle,” said Vik Krishnan, President of TeleVox. “From the earliest phone and email appointment reminders in the 1990s to our new Iris AI-enabled conversational virtual assistant solution, TeleVox has continued to drive the patient engagement landscape by automating the patient journey from patient discovery through the visit and on through post visit. We are here to help healthcare organizations communicate with patients to build trust, preserve care continuity, and enhance the patient experience.”

The mission of the MedTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of health and medical technology categories, including Telehealth, Clinical Administration, Patient Engagement, Electronic Health Records (EHR), Virtual Care, Medical Devices, Medical Data and many more. This year’s program attracted more than 4,000 nominations from over 17 different countries throughout the world.

“The success of any patient engagement technology hinges on its ability to meet the dynamic needs of providers and patients via multi-channel, secure, and flexible outreach,” said James Johnson, managing director, MedTech Breakthrough. “TeleVox’s end-to-end, automated patient engagement solution delivers on this need, eliminates tedious manual outreach, and streamlines digital communications for a whole host of healthcare needs. TeleVox improves the patient journey and goes beyond automated appointment reminders to enhance the patient experience, close care gaps while improving outcomes, and drive revenue for an organization. Congratulations to the TeleVox team for taking home a well-deserved 2023 MedTech Breakthrough Award.”

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About MedTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical Devices, Clinical Administration, Connected Healthcare, Medical Data, Healthcare Cybersecurity and more. For more information visit MedTechBreakthrough.com.

About TeleVox
TeleVox is a leading provider of omnichannel digital patient engagement technology. Our solutions are used by more than 10,000 healthcare organizations—from hospitals and health systems to community health centers—to engage, educate, and empower patients throughout their care journey. Our patient engagement platform integrates with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. And our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders by reaching more patients through customized communication. All of these exchanges are possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue while making the healthcare communication process easier for everyone. TeleVox is a part of West Technology Group, LLC (formerly Intrado Corporation) controlled by affiliates of certain funds managed by Apollo Global Management, Inc. (NYSE: APO).

Learn more at televox.com.